IQOS ambassador explaining the IQOS 3 DUO advantages

Jan 23, 2020

Who is and how to contact an IQOS ambassador

IQOS ambassadors, also known as IQOS coaches, are professionals who not only have perfect knowledge of all the advantages of the IQOS device and its operation, but are also able to advise and assist in gaining familiarity with such for all those wishing to opt for a better alternative to the traditional cigarette.
If you are an adult smoker and are interested, the IQOS ambassador will show you the various IQOS products in a personalised manner, will guide you through the IQOS experience, will answer your doubts and can also offer you a free lending service.
It is a service for those wanting to make the most of the IQOS advantages: from the choice of the model that best fits your style to solving any doubts as may arise about the product and/or its use. The IQOS ambassador will offer you a free lending service a personalised assistance so that you can get to know the IQOS performance.
The IQOS ambassador will also tell you all about the IQOS offers and packs, as well as any limited edition IQOS devices as may be available.
Guide to IQOS ambassador: everything you need to know about the service offered by our ambassador and the free IQOS lending service
For more information, below is a guide to the IQOS ambassadors and a list of frequently asked questions and answers.
How to request the services of one of our ambassadors. How it works
Request through our website a free lending service of an IQOS kit. An IQOS ambassador will contact you to explain what IQOS is and its advantages, he you will be shown the various different models available and given a telephone number to call or use to send an instant message if in any doubt.
If you prefer, you can also head to your nearest IQOS sales point and request a free lending service of IQOS in person. Once registered, the ambassador will contact you, schedule a meeting to give you a detailed explanation of how IQOS works. Find your nearest IQOS store.
Why choose IQOS instead of a traditional cigarette
The IQOS device is intended for all adult smokers looking for a better alternative to the traditional cigarette. Thanks to the HeatControl™ technology, IQOS heats the tobacco instead of burning it, which has considerable advantages over a traditional cigarette: it produces less odour than cigarettes; IQOS produces no smoke, rather it produces tobacco vapour that dissipates more quickly than cigarette smoke; and, given that there is no lit tip, with IQOS there is no risk of burning the people around you, nor pets, clothes or furniture. Additionally, its compact, ergonomic design make it a product easy to take everywhere you go and which is at once discreet and attractive. In any case, IQOS isn’t risk free.
When can the services of an IQOS ambassador be requested
Any adult smoker interested in the IQOS device can request information about the product or request the free lending service through our webpage filling out a short form: an ambassador will contact you to explain the advantages in a personalised manner.
How to access the free IQOS lending service
Once you have filled out the form, one of our IQOS ambassadors is going to contact you through a phone call or instant message. The ambassador will offer a free lending service and personalised assistance so you can know all the IQOS features.
When is IQOS use not recommended
It is important to remember that IQOS is not risk free. The IQOS device works with specially designed heated tobacco units that contain nicotine, an addictive substance; it is therefore not intended for non-smokers, children or other vulnerable people (pregnant or breast-feeding women, diabetics and those with heart problems or severely high blood pressure). For more information, check our website.
The advantages of using IQOS
Thanks to the HeatControl™ technology IQOS heats, rather than burns, specially designed heated tobacco units. IQOS heats the tobacco just enough to release a flavorful nicotine-containing tobacco vapor but without burning the tobacco, meaning that it produces no ash nor smoke and less of an odour than cigarettes. You can refer to our dedicated page for more information about all the advantages of IQOS.
Free lending service without commitment. 3-step programme
The free IQOS lending service is made with the aim of allowing the adult smoker to become familiar with this better alternative to the traditional cigarette. In this period of time, the user has the chance to appreciate the IQOS device performance and see whether or not it fits with their lifestyle.
The 3-step programme consists of an initial phase when contact is made with the IQOS ambassador (phase 1), during which time the device advantages and functions are explained. During the second phase, the smoker will try out the IQOS, relying on the assistance and advice of our ambassador at all times, to solve any doubts as to its use, the experience overall, cleaning, etc. During the third and final phase, once the user has become familiar with the IQOS device, the IQOS ambassador in any case remains on-hand to assist with any doubts as may arise during its use.
It is recommended that traditional cigarettes are not smoked during the free IQOS lending period. It is also important to keep the device clean and the IQOS ambassador will therefore advise you to clean it every day or after using 10 units of tobacco for heating.
How to meet and contact an IQOS ambassador
You can contact the IQOS ambassador service in three ways.
  1. Visit our page and fill in the form with your data so that we can contact you.
  2. Contact us through our support channels.
  3. Visit an authorised IQOS store to find out how to request the service.
Before starting: 7 questions to ask about the IQOS ambassador
What type of doubts or questions may arise for a future IQOS user? Below are the most frequent questions but if you have any others, here at IQOS, we will be happy to solve all your doubts (remember, you can contact us via our web page).
Is the service free of charge or paid?
The service is 100% free of charge. Both the remote ambassador service and the commitment-free lending are free.
After the lending period, if you do not wish to change to IQOS, do you still have to buy it?
No one using the services of an IQOS ambassador is obliged to buy the device: you are entirely free to access the lending without any commitment. In actual fact, the aim of the service is to gain a better awareness of the IQOS device and to see how this different way of consuming tobacco functions. We believe that only those who understand the IQOS device can then decide in an informed manner whether or not they want it. And, moreover, it can also be considered an option for other adult smokers.
What hours can an IQOS ambassador be contacted? Are they available every day?
There are no set times or days on which the IQOS ambassador service is available. As it is personalised, tailored attention, the ambassador will agree on times and days that are convenient to the party concerned, to meet and solve any doubts. The IQOS ambassador can be flexible to fit around your commitments.
What happens if something comes up during the lending period requiring the trial to be interrupted or stopped?
If for whatever reason - whether personal or professional - the smoker decides to stop the trial, it can be resumed at any time.
How is an IQOS ambassador assigned? Can you choose or is it an automatic assignment?
You cannot choose your ambassador. In most cases, the consumer can choose their preferred contact method: by telephone (call or video call) or in person.
Is the device lent during the lending period new or a sample device?
The IQOS device used during the lending is a sample that must be returned at the end of the process.
Is there a limit to the number of calls/questions/messages that can be made to the IQOS ambassador?
No, there is no limit. It is a personalised, tailored experience to suit the smoker, meaning that the number of times the person concerned contacts the IQOS ambassador is not important. Some prefer more frequent contact, some fewer meetings. A good IQOS ambassador will understand what type of smoker he is dealing with and if it is a person who has a greater or lesser requirement for his personal service.
Ask for your free trial here.