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Aug 16, 2024

Travel with IQOS: Tips for your summer with IQOS

Travelling is exciting and for those of you who enjoy using IQOS, it is important that you take good care of your device during your travels.

Pack smart and stay prepared

Before you leave home, ensure you have all necessary accessories, including chargers, cleaning tools, and enough consumables to last your trip.
But if you forget to bring something, there’s a store locator available on the website to find the one nearest to you and check the availability of IQOS products in the selected outlet.
Whatever your destination, here are some tips for when you take your IQOS device on the road:

Tips for your IQOS on your summer vacation

Keep your IQOS out of the water

Vacations often involve water activities, from lounging by the pool to sailing on the sea. While you’re soaking up the sun and enjoying the waves, always remember not to take IQOS into the water with you. IQOS devices, being electronic devices, are not designed to get wet or come into contact with water. Here’s what you can do to keep it protected from water:

Use your Device with Dry hands

Always make sure your hands are completely dry before handling your IQOS device. Moisture from the water can easily transfer from your hands to the device, potentially causing damage to your device. Learn more about our tips if your IQOS comes into contact with water.

Store your IQOS device safely

When not in use, store your IQOS device in a dry, shaded area. Avoid leaving it on wet surfaces or close to bodies of water where it might accidentally fall in.
If your IQOS gets wet, do not try to turn it on, but let it dry out by keeping it away from heat sources or direct sunlight.
Also, avoid placing external objects such as cloths or tissues inside the device to avoid further damage. Once you are sure that the device has dried completely, try switching it on to check that it works. Once you are sure that the device has dried completely, try switching it on to check that it works.

Do not leave IQOS in the sun

The arrival of the warm season is also the time to rest. Whether you are under a parasol or on the terrace of a hut, if you have your IQOS device with you we recommend that you don’t leave it exposed to direct sunlight or near heat sources. These weather conditions could compromise your device, damaging or deteriorating the lithium-ion battery. To keep it functioning optimally:
  • Shade and cool spots: Store your IQOS in a shaded, cool place when not in use. With this in mind, avoid leaving it in hot vehicles. The passenger compartment is a source and conductor of strong heat, especially on longer journeys. The solution is to keep your IQOS in your pocket or bag. You can find out more in the article about what to do if the IQOS overheats because it is exposed to the sun [link to blog article].
  • Avoid Overheating: If your device becomes too hot, give it a break to cool down before using it. Remember that all IQOS devices are not designed to operate outside optimal temperatures.

Keep IQOS away from sand

Always remember that sand or dust can easily find their way into your device. If you are at the beach, it’s important to store your device in a sealed container or enclosed space to prevent any interference with its functionality caused by dust or sand.

Troubleshoot on the go

We would like to remind you that even when you are on holiday, you can count on IQOS support for all your needs:

Simple fixes

For minor issues, try common troubleshooting steps like resetting your device, cleaning the holder, or ensuring the charger is working correctly. Use our online self-diagnostics tools which are available for all IQOS devices on our website, Simply select your device to get started and learn more about resolving your device issues.

International support

If your IQOS device breaks or stops working while you're away from home, we're here to help. If you're in a country where IQOS is available, you can replace your device there in the event of a warranty claim*. Use our store locator to find the nearest store to you. Simply enter your address or zip code, and our tool will provide you with detailed information on the nearest store locations, including addresses and opening hours.
*Service options, their components, response, availability of IQOS devices and delivery times may vary by country. Terms and conditions apply.
By following these tips, you can confidently travel with IQOS and enjoy a hassle-free experience no matter what your adventures.