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Useful information on IQOS 2.4 Plus

IQOS is simple and intuitive to use – Discover more here

Quick start

The basics to begin to use the device

Battery and charging

An easy step, easy to understand

Keep it clean

Keeping your device clean on a daily basis guarantees a continually great usage.

Our IQOS cleaning tools will help keep your device in top conditions.

Pro Tips

Never twist the tobacco stick while inserting it in your Holder, it can damage the heating blade.

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You only need to press once on the Holder’s (Device's) button to activate the heating blade.
Once the light indicator goes from blinking to steady, it’s ready to use.
Pressing the button again may turn it off.

When the light stays white, it's ready to use!

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Remember to keep your Pocket Charger battery charged daily. Try to charge it at the same time as you charge your phone.

* charging is faster if plugged to a wall power outlet than laptop’s USB ports.

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To ensure your IQOS delivers the best performance every time, clean your holder every day with our IQOS cleaning tools.

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Learn even more with an IQOS QOACH™

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IQOS Ambassador

Our IQOS Ambassador program is a free service available to all IQOS adult users.



A dedicated IQOS Ambassador will assist you every step of the way and offer one-on-one support on how to get the most out of the use of your IQOS device.



- Welcome phone call from your IQOS Expert.


- Effective way to know better how IQOS works.


- Personalized replies to queries & follow-up communications.


- Support tailored to your exact needs and schedule.

This product is not risk free. This product is intended for adult use only.