IQOS user with smartphone

2 Oct 2020

Can you get help for IQOS on Facebook, Twitter or YouTube?

Just bought an IQOS device and want to know how to get the most out of it? Fancy having information at your fingertips on how to restart the device, get practical user guides and learn how to use the cleaning tools, among other things? It’s easy! You just have to access the online IQOS customer service channels in Spain which are there for you to ask all the questions you may have.
Follow us on IQOS Customer Service Facebook, Twitter and YouTube!
We want to assist you with your online IQOS experience, so our Twitter and Facebook social media pages are available as customer service channels to solve any issues or comments that you wish to raise with us. You can also contact us in real time on Live Chat. Of course, we’re also waiting for you on our IQOS YouTube page, where you can get information from IQOS tutorials and videos that give you the key points to answer your queries about your device.
Remember that the IQOS online channels are for those living in Spain. They are aimed at adult smokers who would otherwise continue smoking or using other nicotine-based products, and adult IQOS users.
Here we explain what you can do on each of our channels:
  • IQOS Live Chat: If you want to make a quick enquiry about how your device and accessories work, Live Chat is your best option! Connect with one of our IQOS experts and you’ll get a reply within seconds. This service is available every day from 9am to 9pm (1 hour earlier in the Canary Islands).
  • IQOS Spain Customer Service on Facebook: If you are a frequent user of Facebook and it’s easier for you to communicate with Philip Morris through this network, we’ll be happy to look after you. Follow this account to comment and send us direct messages. The channel is dedicated to answering questions about how the IQOS device works, its accessories and after-sales services. This service is available every day from 9am to 9pm (1 hour earlier in the Canary Islands).
IQOS Facebook page
  • IQOS Spain Customer Service on Twitter: Is Twitter your preferred network? You can also send us your enquiries via this channel. Write to us either publically or privately and we’ll respond as quickly as possible. This service is available every day from 9am to 9pm (1 hour earlier in the Canary Islands).
IQOS Twitter page
  • IQOS Spain Customer Service on YouTube: If you are one of those people who prefers to learn at your own pace, the IQOS YouTube channel is your greatest ally. You’ll find videos and tutorials with the best advice on how to make the most use of your IQOS device. For example, would you know how to charge or clean your IQOS without damaging it? Do you know how to register it? We explain all the key points in these simple IQOS videos that you can also find on the other IQOS Spain customer service channels. Click on the link and find out all the tricks!
IQOS YouTube page
What are the advantages of the online IQOS Customer Service channels?
You’ll find an excellent, immediate and simple way to directly connect with our brand on all of the online IQOS customer service channels in Spain. You can communicate with IQOS experts, who’ll take it upon themselves to answer all your questions, advise you so that you get the best experience from your device and resolve any possible incidents. They have the information you’re looking for, don’t miss out on the opportunity to write to them.
I’m not on social media, so how can I get help with IQOS?
If social media are not your thing and you prefer using traditional forms of contact, remember that you can continue to keep up-to-date with all the latest news and receive personalised assistance. For technical support, you can contact us and have your queries answered via:
  • IQOS email: If you prefer to make your enquiry via email, you just need to enter here, scroll with your mouse to the ‘Still have questions regarding your IQOS?’ section and click on the envelope icon. That will take you to your email so that you can send your enquiry. Customer service via email is available Monday to Friday from 9am to 9pm and from 9am to 6pm at weekends (1 hour earlier in the Canary Islands).
  • Frequently Asked Questions: We encourage you to look at the Frequently Asked Questions section, there is sure to be something to help you there.
  • IQOS customer service helpline: Speak directly with one of our IQOS support experts on our freephone number +34 900 15 20 15. The helpline is open Monday to Friday from 9am to 9pm and from 9am to 6pm at weekends (1 hour earlier in the Canary Islands).
What’s more, remember that you also have the IQOS support and assistance team sections at your disposal to handle your specific needs. What are you waiting for to share your IQOS experience with us? We look forward to helping you via our customer service channels!