How to use my IQOS device? - Tutorials and instructions for the use, charging and cleaning

1. Insert a unit of tobacco for heating (for IQOS 3 MULTI, you will need to first need to slide the cap).
2. Press it gently up to the filter line, without twisting it.
3. Press and hold the button until the device vibrates and the light stays fixed on, white.

• Regular use of the device will keep it in tip-top condition.
• Exposure to the sun, cold or very damp areas may impact the optimal performance of IQOS; we therefore recommend taking precautions when using the device if in places of extreme heat or cold and/or damp.
• Take care when inserting the units of tobacco for heating into IQOS; do so gently, without twisting the tobacco unit at any point, as this movement may damage the heating plate inside the device.
• Lastly, charging and cleaning are two essential aspects of caring for your device. Below are details of how these operations can be done.

• Place the device into the charger (in any direction for the IOQS 3 DUO).
• Connect the USB lead to the charger.
• Connect the USB lead to the current adapter and this to the electricity grid; the small charger light will start to flash.
• When the lights stop flashing, the device is fully charged.

In the help section for IQOS 3 DUO and IOQS 2.4 PLUS of the website, you can watch a video providing a detailed explanation of the first steps with IQOS.

In the help section for IQOS 3 MULTI of the website, you can watch a video providing a detailed explanation of the first steps of your IQOS experience.

 

How to charge your IQOS the first time

Follow the same steps explained in the above paragraph on “How to charge your IQOS”, depending on the device you have: IQOS 3 DUO, IQOS 3 MULTI or IQOS 2.4 PLUS.

Additionally, to look after the battery and charge your device correctly, take the following aspects of general use into account:

• Do not let your IQOS battery run down completely; try to charge it before it is completely flat. You can check the battery level by pressing the charger button for IQOS 3 DUO and IQOS 2.4 PLUS or the device itself for IQOS 3 MULTI.
• Do not forget to disconnect your IQOS when the battery has charged; leaving the device to charge for longer than necessary, may damage its useful life.
• Charge your device at the same time as your telephone, so as not to forget it and always have your IQOS to hand when you need it.
• The quickest way to charge your IQOS is to use the current adapter, as charging through the computer USB port is slower than normal.

How long does IQOS take to charge?

Charging time depends on the model:

• IQOS 3 DUO: this device is composed of two elements, the device itself and the pocket charger. Every 20 uses, the charger will need to charge for 120 minutes. For the device, the first charge is 1 minute and 50 seconds, 3 minutes and 25 seconds for the second charge, and 5 minutes and 15 seconds for two consecutive charges.
• IQOS 3 MULTI: this model has been designed for smokers who do not wish to wait; it can therefore be used 10 times consecutively, with no need to charge the device between each use. Once it has been used 10 times, battery charging time is 75 minutes.
• IQOS 2.4 Plus: this model comprises charger and device. Charging time is: for the device, an average of 4 minutes and 10 seconds; for the charger, 120 minutes every 20 uses.

How can I see if IQOS is fully charged?

When charging, the lights of the IQOS 3 DUO, IQOS 2.4 PLUS or IQOS 3 MULTI, flash. When they have stopped flashing, the device is fully charged.

IQOS is extremely user friendly: you will have no difficulty in understanding when your IQOS is fully charged.

How long does the IQOS battery last?

Not all IQOS users want the same thing and this is why, here at Philip Morris International, we have chosen to offer different models of IQOS to suit the needs of each.

Let’s take a look now at how long the battery lasts:

• IQOS 3 DUO: the pocket charger can power 20 uses per charge, but please remember that this model device must be charged in the pocket charger after two uses. The total battery life of this device is up to 14,600 uses.
• IQOS 3 MULTI: this model is designed for smokers who do not wish to wait; it can be used 10 times consecutively, with no need to charge it between each use. Just like the previous model, total battery duration is up to 14,600 uses.
• IQOS 2.4 Plus: just like the IQOS 3 DUO, it has a capacity of 20 uses per charge, with a battery life of up to 7,300 uses.

Visit our website for details about IQOS; if you do not yet have your own device, visit the on-line store and choose one.

How to clean the IQOS

Regular cleaning of your IQOS is essential in order to guarantee an optimum experience of use and prevent failures. We recommend you clean your device every day.

Cleaning your device is very quick and easy as IQOS has designed two cleaning methods that can guarantee maintenance of your device: the cleaner (for IQOS 3 DUO and 3 MULTI and for IQOS 2.4 PLUS) and cleaning sticks.

How to clean your IQOS using the cleaner

1. Let your device cool.
2. Remove the cap carefully.

3. Insert the cleaner and twist it for thorough cleaning.

4. Do this for both the device body and the cap.

How to clean your IQOS using the cleaning sticks

1. After using the cleaner, insert the stick.
2. Twist it gently to eliminate any possible tobacco residues that may remain inside the device.

3. Do this for both the device body and the cap.

If you prefer, you can visit an authorised sales outlet, where you will receive personal assistance to solve any doubt you may have and a free complete clean of your IQOS.

And no need to worry if you are abroad, IQOS offers you a special support service in some select countries of the European Union and Switzerland: visit our web page and find out where this new IQOS service is available.