IQOS Points

Dec 30, 2024

How to resolve possible issues with IQOS Club Points

IQOS Club members enjoy exclusive benefits designed to provide a premium experience. These include early access to new products, up to 30% discounts on IQOS accessories, monthly raffles, attractive rewards, surprises, special gifts, invitations to exclusive events, and much more. Joining and being a member of IQOS Club is completely free.
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Each activity within IQOS Club allows you to accumulate points, now called iQoins, which you can use to unlock additional rewards and benefits. Some activities that generate iQoins include registering your IQOS device, participating in contests, or referring IQOS to adult smoker friends.
In addition to the iQoins, the IQOS Club has three levels: Silver, Gold, and Platinum, which are achieved by accumulating level points. Here’s a breakdown of each:
  • Silver Level: When you register with IQOS Club, you’ll automatically achieve Silver Level and receive 50 IQOS points as a welcome gift. You’ll also be able to participate in exclusive contests and promotions.
  • Gold Level: Once you accumulate 600 level points, you’ll reach Gold Level. This gives you access to exclusive events, presales, and premium experiences.
  • Platinum Level: When you reach 1,200 points, you’ll achieve Platinum Level, which includes unique benefits like surprises delivered directly to your home.
Although you can redeem your IQOS Club iQoins for rewards, your level remains valid until the end of the following year. Keep in mind that the expiration date of your iQoins depends on when they were earned.

Expiration of iQoins and level points

Expiration of iQoins

On December 31, all iQoins earned from January 1, 2024 to June 30, 2024 will expire. (On the other hand, iQoins obtained after June 30, 2024 will expire in June of next year). Take advantage of December to redeem those that expire.

Expiration of level points

Level points are earned and expire within the same calendar semester (January to June and July to December). All level points you earn within a semester will expire on the last day of that semester.

Common issues with IQOS Club Points

1. I can’t redeem my IQOS Club points (iQoins)
If you’re trying to redeem your points but the system doesn’t allow it, these might be the causes and their solutions:
  • Technical issues: The IQOS Club app or website may sometimes experience technical difficulties, preventing access to your points or completing the redemption process.
  • Point expiration: iQoins have a specific expiration date. If they’ve been accumulated for a long time, they may have expired.
  • Account issues: If your profile information is incomplete or not verified, it could prevent you from redeeming your IQOS Club points. Make sure your account is up-to-date.
2. My IQOS Club points balance is incorrect
  • Points not credited: Recent purchases or activities may not immediately reflect in your account. IQOS may take some time to process transactions.
  • Incorrect balance: Sometimes, the balance shown in your account may not be accurate. Regularly check your IQOS points activity to spot discrepancies.
  • Errors after redemption: Occasionally, after redeeming points, the balance may not update correctly. Keep transaction details handy and contact support if you notice an issue.

How to resolve IQOS Club Points issues

Keep your IQOS Club account up to date and connected 
To avoid technical issues, verify that your contact information and profile data are accurate and complete. This ensures the system can process your points and data correctly.
Make sure you are properly registered with IQOS Club
Can’t log in to IQOS Club? Follow these steps:
  • Check that you’re entering your password correctly.
  • If you’ve forgotten your password, click on “Forgot Password” in the login window.
  • Follow the instructions sent to your email to reset your password.
  • Once updated, you’ll regain access to IQOS Club.
Track your IQOS Club points (iQoins)
If you’ve made a purchase but noticed that your points balance hasn’t changed, it may be due to a system delay in updating your IQOS Club points.
  • Double-check your purchase receipts and any promotional details after 1-2 days if there’s no update.
  • Confirm that the points were eligible for your purchase and that you followed the correct procedure.
  • Monitor your purchases and point-generating activities. If you spot a discrepancy, take a screenshot of your purchase history and points balance.
  • If everything appears correct, contact customer support and provide your details so they can manually adjust your points if necessary.
Joining IQOS Club gives you access to exclusive rewards, personalized support, and a unique connection to the IQOS community. These benefits are designed to offer you a more complete and meaningful experience. By being part of the club, you’ll enjoy the continuous support of a brand that values your loyalty, rewarding you with surprises and perks that make a difference.