Travelling with IQOS

Travelling with IQOS

If you are going to travel with your IQOS, these tips were made for you:


SunAvoid exposing your IQOS to direct sun light, water, sand and sunscreen. Check our IQOS Accessories catalogue to carry and protect your IQOS specially during this period.



Do not forget to take your cleaning brush, cleaning sticks, power adaptor and USB cable.



Make sure that your IQOS is registered and that your account is active on to facilitate the activation of the warranty if necessary.


Live Chat
In case you need support in Spain, contact us through one of our channels: Live Chat (you will find the chat at the bottom right in the page), Facebook, Twitter, correo electrónico or calling us 900 152 015.



If you are travelling abroad:

Check if you need a power adaptor with a different voltage.



Carry on
If you are flying, remember to check with the airline about the policy of carrying electronic devices, since IQOS is an electronic device that has a battery.



If you are abroad, you will be able to navigate IQOS Spanish website only when using roaming. When using Wi-Fi, the web browser will redirect you to the local website of based on the country you are visiting, where you will find, in most cases, using the store locator feature the available IQOS stores in that country.


Save the number +800 2559 2559 on your mobile phone in case you experience problems with your IQOS. Discover more about the International assistance [1].



Check the list of countries where you can find IQOS:


Country flags with IQOS warranty


Good trip!


[1] Connection limitations may apply with some mobile operators. In the unlikely event this happens, you can reach us at +41 21 547 88 88 (certain charges may apply, please consult your operator for details).


This product is not risk free. This product is intended for adult use only.