Aug 13, 2024
What to do when your IQOS device is in the sand?
Summer days are perfect for lounging on the beach with your favorite books, soaking up the sun and using your IQOS device. However, sand or dust can easily end up inside the device.
Immediate steps to take if your device ends up in the sand
- Turn off the IQOS device: The first thing you should do is turn off your IQOS device. This minimizes the risk of further damage, particularly if any sand particles have gotten inside and are interfering with the electronics.
- Check the device: If your IQOS should fall into sand, first check that grains have not entered the device.
- Clean your device
IQOS ILUMA foil-less devices: If sand or foreign objects get inside the Pocket Charger or the Holder of your IQOS ILUMA PRIME or IQOS ILUMA device, possibly touching its contacts, we recommend cleaning your device using a cotton swab that is strictly dry and never soaked to prevent any damage to your device. Under no circumstances should you use solvents, detergents, chemicals, compressed air or other liquids to clean your device.
Compact and all-in-one devices: If you are using the all-in-one devices such as the IQOS ILUMA ONE, we recommend that you slide and close the lid of the stick insertion compartment to prevent additional sand or dust from getting into your device. After cleaning, try switching the device on to check that it is still working.
Assessing the damage after taking these steps
Turn on your IQOS device to see if it’s still working properly. If it powers up and heats as expected, your device is fine. However, if you notice any irregularities, it’s time to consider the possibility of damaged IQOS device. If you find that your device isn’t functioning as it should, don’t hesitate to explore your options for a replacement device.
When to replace your IQOS device
Persistent issues:
If your IQOS device continues to have issues even after a thorough cleaning, it might be time to consider replacing it. Persistent problems like failure to heat, strange noises, or irregular blinking lights are indicators that the device is maybe beyond repair.
Warranty check:
Before rushing to buy a new device, check if your IQOS is still under warranty. IQOS devices typically come with a warranty that covers defects and certain types of damage. You can contact our customer support or visit one of our service points to see if you have a Care Plus replacement available for accidental damage to the IQOS Club programme.
Consider an upgrade
If your device is old or heavily used, this might be the perfect opportunity to upgrade to the latest model. In general, newer IQOS models often come with improved features.
Tips for the future
When at the beach, keep your IQOS device in a secure pocket or bag when not in use. Be mindful of where you place your device to minimize the risk of falling into the sand.
Troubleshoot using our online self-diagnostics tools which is available for all IQOS devices on our website, Simply select your device to get started and learn more about resolving your device issues.