Man with laptop and IQOS 3 kit on desk

Apr 26, 2022

How and why you should register your IQOS device

Registering your IQOS device is so simple, and takes just a few minutes, yet it allows you to enjoy a whole range of IQOS benefits.
This short guide will explain exactly what you need to do to register your device and as an IQOS user, where to find the serial code of your IQOS device.
How to register your IQOS device
1. Register in iqos.com or log in
As a first step, before registering your device, you need to register yourself as an IQOS user to be able to access the private area. If you are already registered, you can go ahead and log in to your account.
  1. Head to iqos.com and click on this icon icono persona that you will find in the top right corner or alternatively, access the are directly by clicking here.
  2. Register and create your new IQOS account or log in to your existing account.
  3. If you are registering for the first time, enter your details to complete your registration. Check the box accepting our privacy policy and, optionally, you can select to receive communications such as special offers to make the most of the IQOS experience, which will grant you access to the IQOS Club.
  4. If you are already registered but you have forgotten your password, just click where you read: “Forgot log in?”. You will then receive an e-mail with instructions on how to reset your password and restore access. If you can't see it in your inbox, check the spam folder just in case.
2. Add a new IQOS device
  1. Once in, you will need to head to the devices section. This is accessible from the left-hand menu, by clicking on “My devices”.
    In the left sidebar of your account's page, search for the "My devices" button
  2. 2. Then, click on “Add new device”.
    At the end of the device list, you can find the button "Add device"
3. Enter your IQOS serial code
There are two ways you can enter your device serial code:
  • Manually, by entering the code yourself. You will find it in the box of your IQOS device further down in the article, we show you where to find it.
  • Automatically, by using your device camera to scan the code. To do so:
    1. Click on the barcode icon, see below (important: do not do it directly from your camera, as it won´t work – Please do it by clicking the barcode icon).
      Barcode icon is located inside the serial number input, in the right corner
    2. Authorize the website to use your device's camera if necessary.
      Permision Popup to use the camera
    3. Scan the barcode that you will find on the box of your IQOS device.
    If you have more questions about how to register your device, click on "What is this?" to download our guide.
    Download button for the guide: how to scan the code
Where to find your IQOS serial code?
Serial codes are basically the device's ID and are made up of a combination of 12 numbers and letters. You will find the serial code on the bottom of your IQOS kit box. Here´s how to find it.
IQOS device serial number
The serial code can be found on the bottom of your IQOS kit box, together with the QR code. By using this code, you will register both your IQOS device and charger at once.
The serial number of the kit is in the bottom right corner of the box
Any doubts?
If you are not sure how to register your IQOS, cannot find the device serial code or experience any other issues relating to IQOS, you can always contact us through the various channels available: we will do everything we can to help you.
  • Live Chat (available by clicking on the icon in the bottom right of this page, from Monday to Friday, 9AM to 9PM and on Saturdays and Sundays from 9AM to 6PM - please remember that the Canary Islands are in the WET time zone).
  • IQOS Customer Care Phone for support 900 152 015.