Interior of the IQOS Serrano Boutique

The IQOS Click & Collect Service: pick up your IQOS wherever is most convenient

Choosing a better alternative to traditional cigarettes and making the move to a smoke-free world should be simple. This is why here at IQOS we like to do everything we can to make it easier: our free trial service, for example, or the possibility of buying on-line or at a store and, above all, our convenient Click & Collect service.

Available for the whole range of IQOS products (IQOS 3 DUOIQOS 3 MULTI and 2.4 PLUS), our Click & Collect service means you can buy on-line and then collect your order from whichever collection point is most convenient for you, without having to wait for a courier delivery at home. It is the ideal choice for those always on the move.

Within 48 hours of making your purchase, you will receive notice that your order is ready for collection and you can start your IQOS experience.

How the IQOS Click & Collect Service works

To benefit from the Click & Collect service, when buying an IQOS article from our on-line store, simply:

  1. check the option to “Click & Collect” and complete the purchase process
  2. wait to be notified
  3. pick up your order 
click & collect 3 step process: 1 check the option Click & Collect, 2 wait to be notified, 3 pick up your order

Using the IQOS Click & Collect Service couldn’t be simpler and can all be handled from our website. To use it, start by choosing a product from the IQOS e-commerce store and add it to basket.

When you have finished shopping, check your basket by logging in (if you have not yet created your free account, do so here).

After checking the basket, confirm your order (by clicking on CONFIRM ORDER) and then, on the next screen, choose to CLICK & COLLECT. shopping basket screenshot

On the following screen, you can then choose your preferred collection point from the drop-down menu. To find out exactly where the Click & Collect Service is available, check the drop-down menu or the list given below.

We are busy preparing more Click & Collect collection points so if you like, you can save the article as a favourite on your browser and come back when you like, when the collection points available have been updated.

Current Click & Collect order collection points


  • IQOS Pop Up, C.C. Gran Vía 2, Avenida de la Gran Vía de les Corts Catalanes, 75, Barcelona | Monday to Saturday, 09:30 - 21:00


  • IQOS Boutique, Calle Serrano, 36, Madrid | Monday to Saturday, 10:00 - 22:00 - Sundays and public holidays, 11:00 - 20:00
  • IQOS Pop Up, C.C. Gran Plaza 2, Calle de los Químicos, 2 Planta primera, Majadahonda | Monday to Sunday, 10:00 - 22:00
  • IQOS Pop Up, C.C. La Gavia, Calle Adolfo Bioy Casares, 2, Madrid | Monday to Saturday, 10:00 - 22:00

Pozuelo de Alarcón

  • IQOS Pop Up – C.C Zielo, Av. de Europa, 26B | Monday to Saturday, 10:00 - 21:30 - Sundays and public holidays, 12:00 - 20:00

San Sebastián de los Reyes

  • IQOS Pop Up – C.C. Plaza Norte 2, Plaza del Comercio 11-12 | Monday to Sunday, 10:00 - 22:00


  • IQOS Pop Up – C.C Sevilla Lagoh, Avenida Palmas Altas, 1, Seville | Monday to Sunday, 10:00 - 22:00


  • IQOS Pop Up – C.C Aqua Multiespacio, Calle Menorca, 19, Valencia | Monday to Sunday, 10:00 - 22:00


[Update of an article published in February 2019]

This product is not risk free. This product is intended for adult use only.