Your IQOS 3 DUO device is designed to operate within a wide temperature range, but optimal use occurs when the device is used at temperatures between 10 ℃ and 50 ℃.

•    One vibration means it’s starting to heat up (after you’ve pressed the Holder button to start).
•    Two vibrations mean it’s ready to use.
•    Two more vibrations mean your experience is nearly over (it’ll vibrate 30 seconds before the end).

There are two ways to check how many uses you have left: 
On the IQOS Holder
Press and release the button on your IQOS Holder:
•    Two lights mean it’s ready for two uses.
•    One light means it’s ready for one use.
•    No light means the Holder isn’t charged.

On the IQOS Pocket Charger
Press and release the Pocket Charger button:
•    Two lights mean it’s ready for two uses.
•    One light means it’s ready for one use.
* If you use the IQOS 3 DUO Holder in the IQOS 3 Pocket Charger, you might need to upgrade your IQOS 3 Pocket Charger firmware so it can tell you when the Holder is ready to be used once.

You can easily reset your IQOS 3 DUO device by pressing and holding the Pocket Charger Button for 10 seconds (until lights fade out), then releasing.
All status lights will turn off, blink three times, and progressively fade in, to confirm the reset.

You can use the IQOS AC Power Adaptor from the previous device versions. However, IQOS 3 DUO USB cable hosts a USB-C port, which is different from that of IQOS™ 2.4+.

No, the new IQOS 3 DUO Pocket Charger is only compatible with IQOS 3.
If you insert the IQOS™ 2.4 PLUS Holder into the IQOS 3 DUO Pocket Charger, the Holder will not fit because of different size.
If you accidentally insert the IQOS 3 DUO Holder in the IQOS™ 2.4 PLUS Pocket Charger, the Pocket Charger lights will start blinking, however, the Holder won’t charge.

IQOS 3 DUO device does not require a full charge to work, however we recommend to fully charge the device before the first usage.
If the IQOS 3 DUO Pocket Charger is fully charged, you may use the Holder up to 20 times.
The Holder charging time is effective only if the IQOS 3 DUO Holder is fully charged the first time or after being fully depleted.

It takes approximately 120 minutes (two hours) to fully charge your IQOS 3 DUO Pocket Charger from an electrical outlet, using the IQOS Orignal AC Power Adaptor and USB cable.

Simply press your IQOS Pocket Charger button for one second. The LED lights will show the charge level – one light means your device has low battery and you need to charge it, four lights mean the device is more than 75% charged and ready to use.

The new IQOS 3 DUO has our fastest and most powerful Holder yet.
We’ve designed it around your needs to provide you an IQOS experience on your terms. IQOS 3 DUO allows you two consecutive uses without needing to recharge. And when you do need to recharge, its faster. (As long as it’s fully charged, it’s at least 2 minutes and 20 seconds faster than the IQOS 2.4 PLUS, and at least 1 minute 40 seconds faster than the IQOS 3*.)
It also has the IQOS ProtectPlus System built in, for better protection and reliability.
*provided IQOS 3 DUO Holder is fully charged the first time or when fully depleted; and applicable for charging IQOS 3 DUO Holder from 0 to 1 use. It may depend on conditions of use, on battery lifecycle, weather conditions and device usage.

IQOS 3 MULTI is designed to work in a wide range of temperatures, but the optimal one is when the device is used between 10℃ and 50℃.

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc.
Any red light indicates that there is a device error or device operates outside its operating temperature (0 - 50°C).
Please, perform a reset of your device and try again.
Still no luck? Please contact Customer Care 900 15 20 15 Monday- to Friday from 9:00 am - 6:00pm and Weekends 9:00 am - 6:00pm Via email: [email protected] Twitter @iqos_support_es Facebook @iqos.es or ask for assistance at the nearest IQOS store [All IQOS Stores give support in terms of warranty. Please redirect to IQOS Store finder in this website].

IQOS 3 MULTI vibrations are activated in the following situations:

- At the start of the heating (once you press the Button to start) - one vibration
- When the device is ready to be used: two vibrations
- When the experience is nearly complete (30 seconds prior the end of the usage session): two vibrations

You can easily reset your IQOS 3 MULTI device by pressing and holding the button for 10 seconds and then releasing.

The lights will fade in and out to confirm a reset.

The IQOS 3 MULTI device does not require a full charge to work. If the device is fully charged you may use it up to 10 back-to-back sessions without recharging.

It takes approximately 75 minutes to fully charge the IQOS 3 Multi from an electrical outlet. Only charge IQOS 3 Multi device using supplied AC Power Adaptor and USB cable.

Simply press your IQOS Pocket Charge button for one second. The LED lights will show the charge level – one light means your IQOS device has low battery and you need to charge it, four lights mean your device is more than 75% charged and ready to use.

ProtectPlus™ System hosts a number of technological improvements:
- Robust outer shell improves shock resistance of the device
- New side door opening tested to guarantee reliable performance
- New technology provides longer battery life
- Heating chamber of your Holder has been redesigned for improved reliability

IQOS 3 is designed to work in a wide range of temperatures, but the optimal uses is when the device is used between 10℃ and 50℃. 

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc. 
A red blinking light can occur on: 

• Only Bottom Charger Light indicator: the device is outside operating temperature (0 - 50°C). -> Wait until device is within temperature limits. 

• Holder status light: Holder malfunction -> Please, perform a reset of the IQOS device.
Still no luck? Please, contact our Customer Care through Live Chat available on this page, Social Media channels Facebook and Twitter;
Email: [email protected] or phone: 900 152 015 (toll free number, M-F from 9am to 9pm, Weekends from 9am to 6pm - 1 hour less in Canary Islands) or ask for assistance at the nearest IQOS partner store.