IQOS Warranty
If I have any questions, who should I contact?
For any assistance, please, contact our Customer Care:
By phone: 900 15 20 15 - Monday to Friday from 9:00 am to 9:00pm. Weekends from 9:00am to 6:00pm (1 hour less in Canary Islands).
By email: [email protected]
Other channels: Twitter @iqos_support_es Facebook @iqos.es
How can I claim the warranty?
Our Customer Care team is at your service:
By phone: 900 15 20 15 (toll free number), Monday to Friday from 9:00 am to 9:00pm. Weekends from 9:00am to 6:00pm (1 hour less in Canary Islands).
By email: [email protected]
Other channels: Twitter @iqos_support_es Facebook @iqos.es
How long does my warranty last?
IQOS devices have a three-year warranty period, which includes replacement service.
Does my IQOS have a warranty?
Yes, your IQOS device has warranty.
Do I need to make any payment for this replacement?
Replacement is free for registered customers.
If I have any questions, who should I contact?
For any assistance, please, contact our Customer Care:
By phone: 900 15 20 15 - Monday to Friday from 9:00 am to 9:00pm. Weekends from 9:00am to 6:00pm (1 hour less in Canary Islands).
By email: [email protected]
Other channels: Twitter @iqos_support_es Facebook @iqos.es
How can I claim the warranty?
Our Customer Care team is at your service:
By phone: 900 15 20 15 (toll free number), Monday to Friday from 9:00 am to 9:00pm. Weekends from 9:00am to 6:00pm (1 hour less in Canary Islands).
By email: [email protected]
Other channels: Twitter @iqos_support_es Facebook @iqos.es
How long does my warranty last?
IQOS devices have a three-year warranty period, which includes replacement service.
Does my IQOS have a warranty?
Yes, your IQOS device has warranty.
Do I need to make any payment for this replacement?
Replacement is free for registered customers.