Peninsula and Balearic Islands
Zero combustion, smoke or ash
Discover all IQOS benefits
Find out the latest in IQOS
Peninsula and Balearic Islands
Canary Islands

IQOS ILUMA STARDRIFT Limited Edition
A new universe to discover. Start your smoke-free journey.
Zero combustion, smoke or ash
Discover all IQOS benefits
Find out the latest in IQOS

“It’s satisfying to look back and see how one small step changed your whole life.”
Discover Vasiliki’s story
Get a discount in your first IQOS ILUMA
Get points in IQOS Club referring IQOS
IQOS Warranty
- SMARTCORE INDUCTION SYSTEM™
- IQOS ILUMA devices: answers to Frequently Asked Questions
- Get to know your IQOS ILUMA PRIME device
- Heated tobacco sticks with SMARTCORE technology: answers to Frequently Asked Questions
- IQOS ILUMA Accessories: answers to Frequently Asked Questions
- IQOS Club
- REFER A FRIEND program
- IQOS Trade in Program
- Heat Control Technology
- IQOS Devices - all the information
- How to Clean IQOS
- IQOS 2.4 PLUS Device
- IQOS 3 Device
- IQOS 3 MULTI Device
- IQOS 3 DUO Device
- IQOS Conversion Support
- IQOS Warranty
- IQOS Returns & Refund
- IQOS Orders & Commercial
- IQOS Account Registration
- Iqos Boutique Services
- FDA authorization for IQOS
If I have any questions, who should I contact?
For any assistance, please, contact our Customer Care:
By phone: 900 15 20 15 - Monday to Friday from 9:00 am to 9:00pm. Weekends from 9:00am to 6:00pm (1 hour less in Canary Islands).
By email: [email protected]
Other channels: Twitter @iqos_support_es Facebook @iqos.es
How can I claim the warranty?
Our Customer Care team is at your service:
By phone: 900 15 20 15 (toll free number), Monday to Friday from 9:00 am to 9:00pm. Weekends from 9:00am to 6:00pm (1 hour less in Canary Islands).
By email: [email protected]
Other channels: Twitter @iqos_support_es Facebook @iqos.es
How long does my warranty last?
IQOS devices have a three-year warranty period, which includes replacement service.
Does my IQOS have a warranty?
Yes, your IQOS device has warranty.
If I have any questions, who should I contact?
For any assistance, please, contact our Customer Care:
By phone: 900 15 20 15 - Monday to Friday from 9:00 am to 9:00pm. Weekends from 9:00am to 6:00pm (1 hour less in Canary Islands).
By email: [email protected]
Other channels: Twitter @iqos_support_es Facebook @iqos.es
How can I claim the warranty?
Our Customer Care team is at your service:
By phone: 900 15 20 15 (toll free number), Monday to Friday from 9:00 am to 9:00pm. Weekends from 9:00am to 6:00pm (1 hour less in Canary Islands).
By email: [email protected]
Other channels: Twitter @iqos_support_es Facebook @iqos.es
How long does my warranty last?
IQOS devices have a three-year warranty period, which includes replacement service.
Does my IQOS have a warranty?
Yes, your IQOS device has warranty.