Care you can count on.
Privileges to inspire you

We’re by your side as you take the next step on your journey with IQOS

Create an IQOS account, register your device, unlock your extended care and support

Discover more
Connect to world of IQOS for a personalized experience
Link your device
Dos usuarios de IQOS sosteniendo sus dispositivos ILUMA


The future you want with the people you love.

*Valid only in Peninsula and Balearic Islands for IQOS new users. The discount will apply to the Selling Price of the first IQOS ILUMA device added to the cart. Not cumulative to other existing promotions. Subject to terms and conditions.

Usuaria de IQOS mirando por la ventana junto a su ILUMA PRIME
Get more from IQOS

Enjoy privileges

Be welcomed into a world of exclusive offers, inspiring ideas and unforgettable experiences, made to inspire you.

*Adult who would otherwise continue to smoke or use other nicotine products.
Usuaria de IQOS sosteniendo su IQOS ILUMA y junto a unas bolsas
Help when you need it

Get support

Get all-round support from the moment you choose IQOS.

*Services available upon device registration. Terms and conditions apply.

Something we haven’t covered?

We count with several customer care channels.

coach icon

Live chat

Chat with our IQOS experts in real time. 

Available every day from 9AM to 9PM (1h less in Canary Islands) 

facebook icon

Facebook us

Send us your questions and
we will get back to you.

Available every day from 9AM to 9PM (1h less in Canary Islands) 

twitter icon

Send us a tweet

Our Twitter account is
always available for you.

Available every day from 9AM to 9PM (1h less in Canary Islands) 

mail icon

Email us

We will get back to you
as soon as possible.

Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands) 

contact icon

Give us a call

An IQOS coach is waiting to give you the answers you need.

Available Monday through Friday from 9AM to 9PM and weekends from 9AM to 6PM (1h less in Canary Islands)

Service not available in the Canary Islands on Sundays