Women's hand holding a blue IQOS 3 holder with silver cap

October 30 2019

Can IQOS help you stop smoking?

Smokers look for ways to stop smoking for many different reasons, which range from personal hygiene and aesthetics - it stains teeth and fingers - to more social aspects - the smell that lingers on clothes, hair and breath or the smoke that may bother those around them.

The best choice is to stop using tobacco and consuming nicotine entirely and this is why there are so many different products and methods available to help people quit smoking, like the nicotine patches and gum that can be found in chemists.

IQOS is not among this type of products; it is not designed to help consumers to quit smoking for the simple reason that it is a device that uses heated tobacco units that contain nicotine, an addictive substance whose use is not without risk.

Nonetheless, IQOS can be considered a better alternative to traditional cigarettes and a better option for those continuing to smoke, due to its many advantages. It is important to remember that IQOS is a device intended for adult smokers only, who would otherwise continue to consume tobacco products or use products that contain nicotine but who can, if they make the switch completely to IQOS, improve their everyday lives, thanks to a smoke free device that creates no ash and produces no cigarette smell.

Can IQOS replace traditional cigarettes?

Yes, IQOS can replace traditional cigarettes as it offers a better alternative for those people[1] who wish to free themselves from the disadvantages of traditional cigarettes, like smoke, ash and smell.

It is very important to understand that in order to benefit from all the advantages offered by IQOS and its heating system, the change must be definitive and traditional cigarettes must be eliminated entirely.

Can IQOS benefit you in the same ways as stopping smoking?

Use of IQOS cannot benefit you in all the ways stopping smoking can as it is not risk-free, however it does offer you advantages in comparison with traditional cigarettes, thanks to its exclusive, advanced HeatControl™ technology. This innovative system does not burn the tobacco, IQOS heats the tobacco to a controlled temperature of up to 350º, thanks to a heating blade inside the device that controls the temperature.

At first sight, heating or burning tobacco may appear to be an unimportant detail, but in actual fact, it is the key to everything. As the tobacco does not burn, IQOS generates no smoke, instead producing a nicotine-containing vapour – not smoke - that dissipates more quickly than traditional cigarette smoke and which is much less dense. Additionally, IQOS produces no ash and differently to cigarettes, as there is no fire involved, there is also no risk of burning those around you, nor pets, clothes or furniture.

The fact of not producing smoke or ash means that IQOS is a cleaner device than traditional cigarettes and, therefore, more convenient for the user and people around him.

IQOS trial

If you are not sure that you want to make the definitive change, you can try out first-hand the advantages of IQOS with a free loan. Indeed, IQOS offers a free trial service because switching to IQOS is always easier with the help of an expert.

Go to the TRIAL section of the website and fill in the form; one of our representatives will contact you, deliver you the product and explain all its benefits in person.

 

[1] Important information: IQOS is not risk free; it is not intended for non-smokers, children and other vulnerable people (pregnant or breast-feeding women, diabetics and those with heart problems or severely high blood pressure).

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IQOS 2.4 and IQOS 2.4 PLUS white kits

October 24 2019

With the Renewal Plan, we change your old IQOS 2.4 for the new 2.4 PLUS

If you are a registered IQOS user and own an IQOS 2.4, don’t miss this great opportunity offered to you by IQOS: the IQOS 2.4 Renewal Plan. Let us explain what it is, what the requirements are to take part and the advantages.

What is the IQOS 2.4 Renewal Plan?

THE IQOS 2.4 RENEWAL PLAN is a campaign whereby we will replace all older IQOS 2.4 devices registered in the IQOS consumer database with an updated model (the IQOS 2.4 PLUS) free of charge.

Requirements to adhere to the campaign

  • You must have purchased an IQOS 2.4 on the Spanish market (Peninsula and Balearic Islands).
  • You must be registered in the IQOS consumer database with an active IQOS 2.4 (device and charger) with a postcode (peninsular Spain and Balearic Islands) or must be able to provide an address with a postcode in peninsular Spain or the Balearic Islands.
  • You will need to return your old IQOS 2.4 (device and charger) when the new IQOS 2.4 PLUS device is delivered.

If you meet these requirements, you can make the most of this opportunity and switch to a more advanced device completely free of charge and, moreover, with a new two-year warranty.

Why upgrade your device? IQOS 2.4 PLUS’ features

  • 35% quicker charging: The IQOS 2.4 PLUS charges more quickly than its predecessor, reducing the time from 6 to just 4 minutes.
  • Brighter status light: the lights of IQOS 2.4 PLUS, both device and charger, are brighter so that you can easily see your battery status and notifications.
  • Warnings with vibration: the IQOS 2.4 PLUS device vibrates when it is ready to use and when it is about to run out.

How to take part in the 2.4 Renewal Plan

Starting 16 October, if you are a registered IQOS user, you will receive an e-mail and/or SMS text message with a promotional code and a link taking you directly to the programme page. The process is very simple:

  1. Visit the web page through the SMS or e-mail link.
  2. Select your preferred IQOS 2.4 PLUS kit (white or navy blue) and add it to the basket.
  3. Log in with your credentials or, if you do not yet have an account, register as a new user on the website.
  4. Use the promotional code you have received by e-mail or SMS.
  5. Choose your preferred delivery method: to your home or an authorised store.
  6. Within 7 days, you will receive an SMS and e-mail giving you details of the delivery.

You have until 20 December to make the most of this campaign and update your 2.4 device free of charge, at the same time as renewing the warranty for another two years.

Don’t know if your IQOS is the 2.4?

If you are not sure if your device effectively is an IQOS 2.4, below are the characteristics you need to check to see if your device is an IQOS 2.4 or not; examine:

  • The pocket charger:
    • It has green battery lights on the side.
    • It has a button on the side to activate the “pyrolysis”.
  • The device:
    • The on button is green and round.
    • The on button is the same colour as the device.

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If in doubt, we can help you

Remember that if you have any doubt, you can always contact us through the following channels, where an IQOS expert can clarify any doubt you may have:

 

FAQs 2.4 Renewal Plan

  1. Can I exchange more than one device?
  2. I have an IQOS 2.4 PLUS, can I adhere to the campaign?
  3. I have placed my order but I need to change the delivery address. Is this possible?
  4. Can I change the colour of my IQOS?
  5. I have an IQOS 2.4 purchased on a different country, am I eligible?
  6. I only have the 2.4 device or pocket charger to return. Can I adhere to the campaign?
  7. Do I need to return the complete kit?
  8. My IQOS is broken, can I adhere to the campaign?

1. Can I exchange more than one device?

Yes, you can exchange all the IQOS 2.4 devices registered and, in your possession, (i.e. you are able to return). Replacement will need to be requested through separate orders: one at a time.

2. I have an IQOS 2.4 PLUS, can I adhere to the campaign?

No, we are sorry, but this campaign is only valid for upgrading the IQOS 2.4 model.

3. I have placed my order, but I need to change the delivery address. Is this possible?

Once the order has been placed, within 24 hours, you will receive an e-mail and SMS text message informing you of the date of delivery and notifying you that you have until 23:59 of that day to change the delivery. You can always change the address for a different address in the same area, i.e., as a rule, when the postal code is the same as the one in the previous address.

4. Can I change the colour of my IQOS?

Yes, you can choose the colour you like when entering your code.

5. I have an IQOS 2.4 purchased on a different country, am I eligible?

No, the campaign applies to devices purchased in Spain and registered in the IQOS Spain database only.

6. I only have the 2.4 device or pocket charger to return. Can I adhere to the campaign?

No, we regret to say that you cannot. In order to exchange your IQOS, you will need to return both the old device and pocket charger.

7. Do I need to return the complete kit?

Only the device and charger. You do not need to return the cables and cleaner nor the box.

8. My IQOS is broken, can I adhere to the campaign?

Yes, as long as you are physically in possession of it and can return the two parts, we can exchange it through the Renewal Plan.

 

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Two young women lying down and talking

October 23 2019

What is the REFER A FRIEND programme and what are its benefits?

IQOS is a better alternative to traditional cigarettes and no one knows this better than its users, who have already made the switch and experienced, first hand, the benefits of relegating cigarette ash, smoke and smell to the past.

It was thinking of these people and those around them that led us to create the REFER A FRIEND programme whereby IQOS users can help other adult smokers make the switch to IQOS and, at the same time, earn unique rewards and advantages for both.

The REFER A FRIEND programme is very simple and is based on recommending IQOS to other adult smoker friends.

If you want to find out more about this exclusive programme, this article explains exactly what to do and what requirements you need to meet to take part, as well as all the advantages and rewards available.

  1. What are the requirements and who can take part in the REFER A FRIEND programme?
  2. How does the REFER A FRIEND programme work?
  3. What are the advantages of the REFER A FRIEND programme for Sponsors and Sponsorees?
  4. How can I use the points of the REFER A FRIEND programme?
  5. Do devices purchased through the REFER A FRIEND programme come with a warranty?
  6. Can a device purchased through the REFER A FRIEND programme be returned?
  7. Not sure if IQOS is for you?
  8. How register for the programme
  9. When will your points be available?
  10. A purchase has been made with my code but I do not have my points
  11. How to buy at the on-line store using a Sponsor code
  12. Expiry of the Sponsor referral codes

What are the requirements and who can take part in the REFER A FRIEND programme?

Taking part in the REFER A FRIEND programme and recommending IQOS, thereby becoming a “Sponsor” is very simple, you only need to meet the following requirements:

  • you must be over 18 and reside in Spain: peninsula or Balearic Islands (the Canary Islands, Ceuta and Melilla are excluded);
  • you must be an IQOS user and have a device (at least one IQOS kit purchased in peninsular Spain or the Balearic Islands) and be registered with the PMS (Philip Morris Spain) database;
  • employees of Philip Morris and store owners cannot take part.
  • The “Sponsor” can recommend IQOS to adult smokers interested in the device but will only receive points when his “Sponsoree” is not already registered in the PMS database as an adult user of IQOS and buys his first IQOS.

Click here for the terms and conditions of the Programme.

How does the REFER A FRIEND programme work?

The REFER A FRIEND programme is very simple: if you already an IQOS user with a registered device, you need merely visit the REFERRAL section of the es.iqos.com website and head directly to comparteelcambio.com, where you can request your code. Please remember that the code is personal and cannot be transferred and that you can give it to anyone you like (adult smokers) as best you see fit.

When the new IQOS user, your “Sponsoree” places his first order adding the code (as long as he has not been previously registered with the PMS database), you will both receive points that you can exchange for products available from our catalogue, designed especially for you and your adult friends.

Once he has made his first purchase, the “Sponsoree” will become a “Sponsor” and can, in turn, recommend IQOS to other adult smoker friends interested in making the definitive switch and change to a world without smoke.

What are the advantages of the REFER A FRIEND programme for Sponsors and Sponsorees?

The aim of the REFER A FRIEND programme is that IQOS users sharing their experience with and the advantages of IQOS shall obtain immediate benefits. The person making the recommendation, the “Sponsor”, will receive 20 points when t he adult smoker, his “Sponsoree”, buys an IQOS device. In turn, the Sponsoree shall also receive 20 points.

In addition, both will be able to take part in exclusive competitions run for IQOS users and obtain rewards simply for being part of the Programme.

How can I use the points of the REFER A FRIEND programme?

Consulting and exchanging the points obtained is very easy: customers adhering to the programme can see their points balance by heading to comparteelcambio.com and accessing their personal area. You must be registered with your REFER A FRIEND credentials in order to purchase catalogue products. Please remember that your credentials for IQOS.com may differ from those for comparteelcambio.com.

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To exchange points, Programme participants should visit the “Catalogue” section where each prize has its value in points. Points can only be exchanged for gifts with a point value that is equal to or less than the points available to the participant.

Do devices purchased through the REFER A FRIEND programme come with a warranty?

Adult smokers purchasing their first IQOS through the REFER A FRIEND programme shall be entitled to benefit from the IQOS warranty service, just like all other users purchasing their devices through other channels.

IQOS has two types of warranty:

  • legal warranty covering any IQOS device purchased at official outlets, whether on-line or from authorised stores, for two years offering unlimited replacements for electronic or internal failures, as long as the device is used correctly and the recommendations have been applied for its use and cleaning, as given in the IQOS manual;
  • international warranty, which is an innovative service designed for IQOS users travelling abroad, guaranteeing them technical support outside Spain should they experience any problems with their devices whilst travelling in any of the countries where IQOS is available. The service includes, if applicable and possible, the replacement of the faulty IQOS device.

Can a device purchased through the REFER A FRIEND programme be returned?

Here at IQOS, our main concern is to assure an excellent customer service, therefore, if you have purchased a device, whether through the Refer a Friend programme or in any other way (from the on-line store, an authorised IQOS store or over the telephone), and are not completely convinced and therefore wish to return it, you may do so with no  problem at all within 15 days of purchase, contacting the channel where you made the purchase and returning the product with the box open or shut. For purchases made on iqos.com, contact us through live chat or our customer service channels. In our FAQs, you can find out how to return your order.

What should be borne in mind is that if the Sponsoree should return his IQOS kit that led to the generation of points for the Sponsor, PMS reserves the right to eliminate said points from the Sponsor’s balance or claim back any rewards delivered.

The person returning it (the “Sponsoree”) shall automatically be removed from the system because he is not an active IQOS user and therefore does not meet the requirements to be in the programme.

Not sure if IQOS is for you?

Here at IQOS, we want to help you make the definitive change by offering you our free trial service. Making the switch to IQOS is easier with one of our experts!

Visit our website and fill in the form and an IQOS representative will contact you to arrange for a product loan to you and to explain its benefits in person; additionally, throughout the trial period, you will be offered the customised support of our experts.

How register for the programme

Each user who has purchased a device and registered it will have an associated “Sponsor” code.

In order to obtain your username and password, you will need to check your e-mail and find the IQOS welcome e-mail from when you bought it; this will give you access to comparteelcambio.com, where you can generate a password. If you cannot find it, do not worry, you have two options:

  • Go to comparteelcambio.com and request your code: you will receive an SMS text message and an e-mail to allow you to create your credentials.
  • Call us on 900 15 20 15: We will send you a welcome e-mail and SMS text message giving access.

When will your points be available?

You will receive your points automatically once the Sponsoree has made his purchase. The points obtained will remain for the 7 days assigned, but can only be exchanged in the catalogue starting from the eighth day.

A purchase has been made with my code but I do not have my points

You can monitor your referrals on your “comparteelcambio” profile and see their status. If your Sponsoree has requested a free loan but not yet decided to buy the product, the points will not yet be reflected in your account.

Take into account that if your Sponsoree has purchased the product with your Sponsor code through our on-line store, points may take up to a week to be assigned.

How to buy at the on-line store using a Sponsor code

The Sponsor code can be used by the Sponsoree when making purchases from our on-line store of his first device.

In order to enter it, select the IQOS kit you want to buy and upon completing the purchase, enter the code supplied by the Sponsor in the “Promotional Code” section. The direct discount of the quantity of points given at that point, will apply automatically.

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Expiry of the Sponsor referral codes

If you are already a user and have already registered your device, you will need to access the “REFERRAL” section of our website, which is linked to the comparteelcambio.com website and request your code. This code is personal and non-transferable and does not expire. You can share it as many times as you like with all adult smokers wishing to buy their first device.

 

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IQOS and CO terrace with logo

October 15 2019

IQOS & CO close doors on 20 October

This coming 20 October, IQOS & CO will be officially closing. Situated in the wonderful Palacio de Santa Bárbara, right in the heart of Madrid, for six months the IQOS & CO terrace has provided a place where very special moments could be enjoyed, constant laughter shared, and great memories created in an unparalleled context.

Brunches, after-work do’s, music and workshops are just some of the events that have been held in this innovative space, where great many unique experiences have been enjoyed, like the master classes, make-up sessions, cocktail competitions and customisation of IQOS accessories created by international artists, to mention just a few.

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IQOS & CO has been a multi-purpose site where gastronomy, free time and an exclusive IQOS store have created a unique environment. At this innovative sales outlet, IQOS users have been able to admire the latest models of IQOS devices and accessories on sale first-hand and experience an extensive range of services, like free device cleaning, assistance, device lending, solving doubts and much, much more besides.

These six months have been intense but extremely positive, thanks above all to the Mediterranean cuisine, cocktails and a great selection of wines, all at the hand of Gastro BY LARRUMBA. IQOS & CO has been a place where new experiences, free time and gastronomy have come together in a perfect blend, creating a little oasis in the heart of the city, in which to wind down and switch off.

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But everything comes to an end and now that the leaves are turning the reddish browns and ochres of autumn and covering the Madrid pavements announcing the change of season, open air places and venues are gradually less popular and the IQOS & CO space in Madrid closes to make room for new proposals, new projects and a great many new surprises.

Something will soon be changing in Madrid. Here at IQOS, we continue to strive to offer you the very best experiences. Stay tuned!

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Hombre tiene en la mano un kit IQOS 3 blanco con carcasa lateral azul

September 30 2019

How to replace or repair your IQOS device

IQOS is manufactured with high quality materials and the cutting-edge HeatControl™ technology. As it is an electronic device, it requires care, but this does not mean that incidents are not possible.

Nonetheless, this is nothing to worry about as IQOS comes with a warranty, a extensive technical service and an international assistance service to help you with any incident that may involve your device.

The important thing is not to attempt to fix it yourself or have unofficial services do so, as this may irreparably damage your device.

Below we will provide you with a full explanation of everything you need to know about the most common IQOS problems, repairs and spare parts.

What to do if your IQOS has a problem

First of all, make sure that your IQOS really does have a problem by running through the steps of our troubleshooting guide:

If your IQOS device is still malfunctioning after having followed all the steps given in our troubleshooting guide, we suggest you contact us through any of the customer services channels, or head to your nearest authorised store to explain to the customer services team exactly what is wrong with your device. You can contact us by:

  • live chat, where you can send a message and we will answer you immediately. Got to the IQOS website and in the bottom right-hand corner of the screen, you will find the live chat icon; click there and explain your doubts. This service is available from Monday to Friday, from 9AM to 9PM and on Saturdays from 9AM to 6PM (1h earlier in the Canary Islands).
  • Social networks: talk to us through Facebook and Twitter, both available from Monday to Friday, from 9AM to 9PM and Saturdays from 9AM to 6PM (1h earlier in the Canary Islands).
  • E-mail, by e-mailing us your doubts. This service is available from Monday to Friday, from 9AM to 9PM and at weekends from 9AM to 6PM (1h earlier in the Canary Islands).
  • You can also call our freephone number 900 15 20 15 from Monday to Friday, from 9AM to 9PM and at weekends from 9AM to 6PM (1h earlier in the Canary Islands).
  • Go to the website and find your nearest authorised IQOS store in the store locator.

What are the most common problems with IQOS?

Some of the most common problems with IQOS devices are:

  • Broken heating plate: this part is the heart of the device and the most delicate part. Incorrect use or cleaning can damage it. If the plate has no tip, is twisted or broken, the IQOS will not function perfectly. This is what you should do if you believe that the heating plate is broken.
  • IQOS does not turn on: follow the steps given in the IQOS user guide to start-up your device; if it still does not turn on, something has gone wrong.

In these cases, we always advise our customers to contact a customer services expert or head to an IQOS store.  

Why buy spare parts for the IQOS?

All IQOS parts have been manufactured in accordance with high quality and safety standards. Due to the complexity and advanced technology employed, parts like batteries and heating plates are not sold or marketed separately.

It is important to take into account that IQOS is the result of many years of research with science and technology having come together to create the advanced HeatControl™ system that can heat the tobacco without burning it, at an optimum temperature that does not exceed around 350º.

Due to its advanced technology, IQOS boasts very sophisticated elements by which to guarantee its correct function (its duration and start-up will depend on the model chosen: IQOS 3, IQOS 3 MULTI or IQOS 2.4 PLUS).

As it is a long-lasting electronic device, IQOS requires a powerful energy source (here are 5 ways to extend your battery life). Additionally, the heating plate, the very heart of the device, and the HeatControl™ technology, incorporate delicate, sophisticated ceramic components and platinum, silver and gold elements.

As you can imagine, these types of parts have advanced technology and cannot be changed or handled by the user. In order to guarantee its correct function, it is essential that the device is only examined by the official technical service. At IQOS, we recommend that you always contact the Customer Services Department in the event of failure or malfunction, where qualified professionals can help you with any issue that may arise with your device.

What parts of IQOS can be replaced?

Although you cannot replace the technological components of IQOS by yourself, there are some external parts of IQOS that can be changed, depending on the model you have. For example, you can change your device caps or the side sleeve of the IQOS 3 charger. To see which elements can be changed, refer to the accessories section for your IQOS model:

Who can repair or replace a broken IQOS device?

Only IQOS stores with the official technical service. You may find a great many technicians and stores that are not authorised by IQOS and are willing to fix your device and may even offer you non-original spare parts. These types of interventions can irreversibly damage the advanced IQOS system.

This is why we recommend you contact an authorised sales outlet and make the most of the official IQOS technical service, where qualified IQOS professionals and experts can assist and help you.

Even if you are not in Spain, you can still make the most of the IQOS international warranty, thanks to the customer service abroad we make available to you.

Make the most of all the IQOS assistance services and do not let any unqualified staff touch your device. Only trust the official IQOS service to properly maintain your device and keep it functioning perfectly.

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Man reading a magazine with an IQOS 3 white kit in his hand

September 19 2019

IQOS vs traditional cigarettes and electronic cigarettes: what is the difference?

At present, there are a great many alternatives to cigarettes for adult smokers. Nonetheless, the differences between the many variants are not always clear, nor indeed does everyone understand the use and purpose of such alternatives. This is why, below, we will explain the difference between the traditional manner of consuming tobacco and IQOS, a better alternative to traditional cigarettes.

What is the difference between IQOS and traditional cigarettes?

The main difference between using IQOS and consuming traditional cigarettes is combustion. When a cigarette is lit, combustion is generated, where the tobacco reaches a temperature of more than 800°C, which produces smoke and ash.

Yet in the case of IQOS, the tobacco is not burnt, but instead heated. Thanks to HeatControl™ technology, the tobacco is heated to an optimal temperature of up to 350°C, avoiding its burning.

This allows IQOS to replace the disturbance of cigarette smoke and odour with tobacco vapour, which dissipates more quickly than cigarette smoke. In turn, it leaves less of an odour in furniture and fabrics than cigarettes and means it is less likely to bother those around you. Additionally, as there is no lit tip, with IQOS there is also no risk of burning those around you, nor pets, clothes or furniture.

How is IQOS different from electronic cigarettes?

Although IQOS is frequently compared with vaping, it is actually a very different device to electronic cigarettes.

IQOS is not an electronic cigarette as, differently to these types of products, it does not use liquids. IQOS is used with units of tobacco for heating, specifically designed for use in this device. The IQOS HeatControl™ technology controls the temperature of the device heating plate, a highly sophisticated element made of ceramic, platinum, gold and silver, which prevents the tobacco from burning. Ultimately, differently to electronic cigarettes (which use a resistance, a battery to heat and vaporise a liquid solution), IQOS incorporates innovative technology used to heat units of real tobacco.

These units of tobacco for heating contain nicotine, an addictive substance naturally present in tobacco leaves. Nicotine is addictive and can cause side effects similar to those associated with other products that contain nicotine: please read this important information about IQOS.

IQOS is not a tool designed to help smokers stop consuming tobacco; it is a better option for adult smokers who would otherwise continue to smoke cigarettes.

The use and design of IQOS

The advanced IQOS HeatControl™ technology means that the duration of use of IQOS is very similar to that of a traditional cigarette: approximately 6 minutes or 14 draws, whichever is first.

Additionally, IQOS flaunts a fine, elegant design that has been awarded international prizes and which is, above all, easy to use, making it an elegant, user-friendly device, suitable for carrying with you anywhere and use any time.

Where can IQOS devices be found?

  • At the on-line store of the IQOS website, a full range of IQOS products is on sale, designed for adult smokers.
  • authorised IQOS sales points and stores. Visit the finder section of our website to find your nearest store.

And if you are still not sure and would like a trial period before buying it, we give you the option of trying out IQOS for 7 days, completely free of charge. 

 

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IQOS heating blade

September 2 2019

Do you think your IQOS heating plate has broken? This is what you need to do

In order to understand how the IQOS works and use it correctly, it is important that you understand what it houses and how this revolutionary electronic device works.

The heart of IQOS houses the heating plate made from ceramic and elements of platinum, gold and silver. This plate is part of the sophisticated HeatControl™ technology, whose main function is to heat the units of tobacco for heating in a controlled manner, thereby assuring that the temperature of 350ºC is not exceeded. If we want to ensure its optimum function at all times, it is very important not to damage it. Below, we will explain how to monitor its condition and avoid possible damage.

How to see if your IQOS heating plate is broken

  1. Remove the cap from your device.
  2. Check the condition of the blade.
  3. If the tip is missing, it is twisted or broken, it is probably damaged.

Such damage may be caused by incorrect device use or cleaning.

In order to make sure that it is the heating plate and not something else that is malfunctioning in your device, contact us by writing to us through the live chat system (bottom right of our web page), e-mailing us at [email protected], through our social networks (Facebook and Twitter) or by calling Customer Services on 900 152 015 or alternatively head to one of our authorised stores where our experts will be able to see what is happening with your IQOS and how the problem can be solved.

How to prevent your IQOS heating plate from breaking

The heating plate is the real heart of your device; correct use and cleaning will keep it safe from any damage or breakage so take the following advice and enjoy your IQOS to the best of its performance.

  • Make sure that you are using your IQOS device correctly. Insert the unit of tobacco for heating up to the filter line and press the device button to activate the heating blade. Never twist the unit of tobacco for heating inside your IQOS. Before starting to use IQOS, press the button until it vibrates and wait until the white light stays. In this article we explain how to use, charge and clean your IQOS.
  • Make sure that you clean the device and in particular your IQOS heating plate. Before cleaning it, it must have cooled completely.
  • It is very important to use the IQOS cleaner and not any other tools, as they may damage the device and break the heating plate. Once the device has cooled, position the cleaner and twist carefully. Lastly, use an IQOS cleaning stick to gently clean around the heating plate.

IQOS Spain Customer Services Department and device replacement options

It is a pleasure for us to assist you throughout your IQOS experience and this is why we are pleased to provide you with our Customer Services Department, where our experts can help you solve any doubts and problems. Alternatively, you can always head to one of our IQOS stores for advice and guidance in your IQOS experience.

If your device is still under warranty and your problem is covered by it, we will be only too happy to offer you a replacement device. 

Talk to our Customer Services experts or visit one of our IQOS stores to find out more about the coverage offered and how to have your device repaired.

 

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Woman cleaning IQOS device

August 23 2019

Tutorial and instructions on the correct use, charging and cleaning of your IQOS device

There is a first time for everything, including for IQOS. This is why we want your first experience with IQOS to be as easy as possible and the device to function perfectly throughout its useful life.

IQOS is an electronic device. This means that if not used correctly, over time, with frequent use, its capacity and performance may be affected. Below are some basic instructions on how to maintain your IQOS device and some useful advice on proper use, such as, for example: how to charge your device, how long the battery takes to charge, when it is fully charged and how long it lasts, as well as advice on cleaning and maintenance.

How to use your IQOS

  1. Insert a unit of tobacco for heating (for IQOS 3 MULTI, you will need to first need to slide the cap).
  2. Press it gently up to the filter line, without twisting it.
  3. Press and hold the button until the device vibrates and the light stays fixed on, white.

Handling and use of an IQOS device, as you have seen, is simple and user-friendly, but its care and maintenance is very important for it to function correctly. This is why below we provide you with some basic rules on the correct use of IQOS:

  • Regular use of the device will keep it in tip-top condition.
  • Exposure to the sun, cold or very damp areas may impact the optimal performance of IQOS; we therefore recommend taking precautions when using the device if in places of extreme heat or cold and/or damp.
  • Take care when inserting the units of tobacco for heating into IQOS; do so gently, without twisting the tobacco unit at any point, as this movement may damage the heating plate inside the device.
  • Lastly, charging and cleaning are two essential aspects of caring for your device. Below are details of how these operations can be done.

Apart from these general recommendations on making correct use of IQOS, you can also consult the IQOS manual, which gives details on the steps necessary to start using and operating your IQOS device.

How to charge your IQOS 3 and 2.4 PLUS

  • Place the device into the charger (in any direction for the IOQS 3).
  • Connect the USB lead to the charger.
  • Connect the USB lead to the current adapter and this to the electricity grid; the small charger light will start to flash.
  • When the lights stop flashing, the device is fully charged.

In the help section for IQOS 3 and IOQS 2.4 PLUS of the website, you can watch a video providing a detailed explanation of the first steps with IQOS.

How to charge your IQOS 3 MULTI

  • Connect the USB lead to the device.
  • Connect the USB lead to the current adapter and this to the electricity grid; the small charger light will start to flash.
  • When the lights stop flashing, the device is fully charged.

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In the help section for IQOS 3 MULTI of the website, you can watch a video providing a detailed explanation of the first steps of your IQOS experience.

How to charge your IQOS the first time

Follow the same steps explained in the above paragraph on “How to charge your IQOS”, depending on the device you have: IQOS 3, IQOS 3 MULTI or IQOS 2.4 PLUS.

Additionally, to look after the battery and charge your device correctly, take the following aspects of general use into account:

  • Do not let your IQOS battery run down completely; try to charge it before it is completely flat. You can check the battery level by pressing the charger button for IQOS 3 and IQOS 2.4 PLUS or the device itself for IQOS 3 MULTI.
  • Do not forget to disconnect your IQOS when the battery has charged; leaving the device to charge for longer than necessary, may damage its useful life.
  • Charge your device at the same time as your telephone, so as not to forget it and always have your IQOS to hand when you need it.
  • The quickest way to charge your IQOS is to use the current adapter, as charging through the computer USB port is slower than normal.

How long does IQOS take to charge?

Charging time depends on the model:

  • IQOS 3: this device comprises two elements, the charger and device itself. Charging time for the charger is 120 minutes every 20 uses, whilst the device charges between 3 minutes and 30 seconds.
  • IQOS 3 MULTI: this model has been designed for smokers who do not wish to wait; it can therefore be used 10 times consecutively, with no need to charge the device between each use. Once it has been used 10 times, battery charging time is 75 minutes.
  • IQOS 2.4 Plus: this model comprises charger and device. Charging time is: for the device, an average of 4 minutes and 10 seconds; for the charger, 120 minutes every 20 uses.

How can I see if IQOS is fully charged?

When charging, the lights of the IQOS 3, IQOS 2.4 PLUS or IQOS 3 MULTI, flash. When they have stopped flashing, the device is fully charged.

IQOS is extremely user friendly: you will have no difficulty in understanding when your IQOS is fully charged.

How long does the IQOS battery last?

Not all IQOS users want the same thing and this is why, here at Philip Morris International, we have chosen to offer different models of IQOS to suit the needs of each.

Let’s take a look now at how long the battery lasts:

  • IQOS 3: the pocket charger has a capacity of 20 uses per charge, but please remember that this model device must be charged in the pocket charger after each use. The total battery life of this device is up to 14,600 uses.
  • IQOS 3 MULTI: this model is designed for smokers who do not wish to wait; it can be used 10 times consecutively, with no need to charge it between each use. Just like the previous model, total battery duration is up to 14,600 uses.
  • IQOS 2.4 Plus: just like the IQOS 3, it has a capacity of 20 uses per charge, with a battery life of up to 7,300 uses.

Visit our website for details about IQOS; if you do not yet have your own device, visit the on-line store and choose one.

How to clean the IQOS

Regular cleaning of your IQOS is essential in order to guarantee an optimum experience of use and prevent failures. We recommend you clean your device every day.

Cleaning your device is very quick and easy as IQOS has designed two cleaning methods that can guarantee maintenance of your device: the cleaner (for IQOS 3 and 3 MULTI and for IQOS 2.4 PLUS) and cleaning sticks.

How to clean your IQOS using the cleaner

  1. Let your device cool.
  2. Remove the cap carefully.

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  1. Insert the cleaner and twist it for thorough cleaning.

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  1. Do this for both the device body and the cap.

How to clean your IQOS using the cleaning sticks

  1. After using the cleaner, insert the stick.
  2. Twist it gently to eliminate any possible tobacco residues that may remain inside the device.

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  1. Do this for both the device body and the cap.

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If you prefer, you can visit an authorised sales outlet, where you will receive personal assistance to solve any doubt you may have and a free complete clean of your IQOS.

And no need to worry if you are abroad, IQOS offers you a special support service in some select countries of the European Union and Switzerland: visit our web page and find out where this new IQOS service is available.

 

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Coloured IQOS 3 and IQOS 3 multi on a table

August 14 2019

How to be the first to discover the IQOS limited editions

Limited editions are always special: their designs are attractive and there is only a limited number available, making it the perfect way to be different. Want to flaunt a unique IQOS device? Be one of the first to find out about the latest in exclusive IQOS editions and show off one of the most special, unique models.

Where can you find a limited IQOS edition? At the on-line store, where you can also buy the latest in sleeves, caps and cleaning kits. Keep reading and we will explain how you can be the first to receive information about the limited IQOS editions.

Be the first to have the limited editions.

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If you want to be the first to find out about all the new features, exclusive offers and limited IQOS editions, you need merely keep a regular eye on our website and take a look at our news section. There, you will find everything from practical information and news through to information about all the products available at the on-line store.

Why buy a limited edition IQOS?

Limited editions have something special and different about them that makes them unique opportunities: their designs are just as compact as any other IQOS, with the same function, but colours and decorations change. We have launched limited editions as the IQOS 2.4 Plus Motorsport edition, the IQOS summer packs, the IQOS 3 and MULTI Motorsport edition, to mention just a few.

Additionally, once they have run out, limited editions gain special added value: no one else will ever have one and they are irreplaceable. If you like gadgets, you should not hesitate to get hold of the latest limited edition IQOS.

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Limited edition IQOS: the perfect gift

Valentine’s Day, Mothering Sunday, a special birthday... whatever the occasion, a limited edition IQOS makes for a perfect, exclusive gift that no one, or very few people, will be able to flaunt in their pocket.

Giving an IQOS to adult smokers is not just gifting an ergonomic device that is easy to carry with you wherever you go, with a refined, modern look, but it is also a better choice than traditional cigarettes. It is important to remember that IQOS is not without risk and is only intended for adult smokers.

The earlier limited editions: a complete success

Of the more than 7.3 million users of IQOS worldwide, and who have successfully changed to a better alternative, a great many have limited editions. Do not be left behind, sign up to receive the latest news about IQOS and don’t miss the latest launches.

 

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IQOS 3 blue charger

August 9 2019

Why IQOS is not an electronic cigarette?

In recent years, electronic cigarettes have gradually become an option to bear in mind for smokers looking for alternatives to the traditional cigarette.

Even though the goal of this webpage isn’t to provide information on electronic cigarettes, in order to understand what IQOS is and why it is not part of this category of products, it is important that you know what they are. Pay close attention; below, we will provide you with a clear, concise explanation of everything you need to know about them and the different types available on the market.

What are electronic cigarettes?

Electronic cigarettes or “vaporisers” are electronic inhalation systems. They work with a small battery and a heating unit (atomiser), which heats a liquid solution that is then converted into vapour. They were originally designed to simulate and/or replace consumption of traditional cigarettes.

What is IQOS?

IQOS is a different alternative, an electronic device that heats tobacco instead of burning it. Designed with rounded lines and featuring advanced HeatControl™ technology, it is an elegant, intuitive, very much user-friendly device. Here at Philip Morris International, we have launched this revolutionary device for adult smokers looking for an alternative to both the traditional cigarette and electronic cigarettes. The main difference as compared with electronic cigarettes is that IQOS does not heat a liquid solution; rather it was conceived to be used with heated tobacco stick, especially designed for this device.

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What are the liquids used by electronic cigarettes?

Electronic cigarettes are filled with liquids, which are responsible for generating the vapour inhaled by its consumers. The operating procedure is simple: by heating the liquid, the vapour is transformed into smoke, hence the term “vape” or “vaping”.

Many people ask if electronic cigarettes contain tobacco and the answer is no: instead of tobacco, they use liquids that, although not containing tobacco may contain nicotine, depending on the liquid chosen.

The main components of these liquids are:

  • propanethiol and ethanol
  • vegetable glycerine
  • optional nicotine, at different percentages, depending on the liquid
  • food-type flavourings.

The liquids are available in a wide range of different flavours: tobacco (menthol and fresh), fruit, drinks, sweet and/or savoury flavours and in some, the percentage of nicotine desired can also be chosen.

Is IQOS an electronic cigarette?

No, IQOS is not an electronic cigarette. The major difference between IQOS and an electronic cigarette is that IQOS does not use liquids, instead it is used with heated tobacco sticks, which contain nicotine and have been specially designed for IQOS.

What are the advantages of IQOS?

IQOS has many advantages, including the fact that it does not produce smoke nor a large cloud of vapour, but rather a tobacco aerosol that disperses quickly.

Another major difference between electronic cigarettes and IQOS is the HeatControl™ technology. Following 10 years of research and development, at PMI we have finally managed to replace tobacco combustion with its heating. IQOS HeatControl™ technology has been designed to control the temperature of the device heating plate so that tobacco is heated to an optimum temperature of up to 350 °C, with no need to burn the tobacco, which is what instead happens in traditional cigarettes.

One of the major differences between traditional cigarettes and IQOS is that with IQOS there is no combustion, meaning that there is no risk of burning people, pets, clothes or furniture around you. It also generates no smoke or ash and has a less persistent odour than traditional cigarettes. In short, it’s a better alternative to continuing to smoke cigarettes.

How can I try out IQOS?

Here at Philip Morris International, we know that the best way to discover the advantages of IQOS is to experience them first-hand: this is why we let IQOS free of charge to smokes who want to try it out. To do so, simple visit the website (es.iqos.com) and request an IQOS trial; an IQOS representative will be on hand to advise you throughout the trial period. Alternatively, if you prefer, contact an authorised IQOS store, where detailed information is available about IQOS, how it works and the relevant advantages.

Both electronic cigarettes and IQOS are a better alternative to smoking. Heating, whether of liquids, as for electronic cigarettes, or produced with IQOS, is a better alternative to combustion, which instead entails all the inconveniences of smoke, ash and the classic cigarette odour.

Anyhow, it is important to remind that neither IQOS nor electronic cigarettes are risk-free.

Where you buy IQOS?

The best way to buy an IQOS device is via the website store, where you can see all the options made available by IQOS to different types of adult smokers.

Another alternative is to visit an authorised IQOS store. You can use our locator feature of the website to find your nearest store.

 

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Travelling with IQOS

August 1 2019

Travelling with IQOS

If you are going to travel with your IQOS, these tips were made for you:

 

>Avoid exposing your IQOS to direct sun light, water, sand and sunscreen. Check our IQOS Accessories catalogue to carry and protect your IQOS specially during this period.

 

 

> Do not forget to take your cleaning brush, cleaning sticks, power adaptor and USB cable.

 

 

> Make sure that your IQOS is registered and that your account is active on iqos.com to facilitate the activation of the warranty if necessary.

 

> In case you need support in Spain, contact us through one of our channels: Live Chat (you will find the chat at the bottom right in the page), Facebook, Twitter, correo electrónico or calling us 900 152 015.

 

 

If you are travelling abroad:

> Check if you need a power adaptor with a different voltage.

 

 

> If you are flying, remember to check with the airline about the policy of carrying electronic devices, since IQOS is an electronic device that has a battery.

 

 

> If you are abroad, you will be able to navigate IQOS Spanish website only when using roaming. When using Wi-Fi, the web browser will redirect you to the local website of iqos.com based on the country you are visiting, where you will find, in most cases, using the store locator feature the available IQOS stores in that country.

 

> Save the number +800 2559 2559 on your mobile phone in case you experience problems with your IQOS. Discover more about the International assistance [1].

 

 

Check the list of countries where you can find IQOS:

 

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Good trip!

 

[1] Connection limitations may apply with some mobile operators. In the unlikely event this happens, you can reach us at +41 21 547 88 88 (certain charges may apply, please consult your operator for details).

 

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New space IQOS Purobeach Marbella

August 14 2019

IQOS and Purobeach Marbella

When the temperature starts to rise, the coastal areas become our favourite summer destination. This summer, IQOS will be on-hand, near the beach, during the hottest months of the year, at one of the most appealing parts of the Spanish coastline: Marbella’s Purobeach.

Come and discover a unique experience at the new IQOS space at Purobeach Marbella. Spend your holidays surrounded by beaches, swimming pools, restaurants, music and special events for adult IQOS users.

Sun, sea and IQOS

Relax, lie bag and enjoy the summer sun of the Malaga beaches. Leave the rest up to us and your worries behind. 

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The exclusive IQOS space at Purobeach is not only somewhere you can get a drink, relax and enjoy the sunshades, but you can also access the exclusive express loan service, have your device cleaned and seek assistance if it should break down. You can also find all the latest innovations in terms of IQOS products and accessories.

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The IQOS experience

At this new IQOS space, you can also enjoy some original experiences, like ART MY IQOS, workshops on customising accessories with the hand of international artists, to make your IQOS just as unique as you are.

This summer, be surprised by IQOS at Purobeach Marbella.

Address: Autovía del Mediterráneo, Km 159, 29680, Malaga, Spain

Space reserved for over-18s only.

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Light blue IQOS 3 Multi and copper and white IQOS 3 devices

July 18 2019

Heat-Not-Burn Technology explained

While the idea of heating tobacco (instead of burning it) has been around for more than two decades, it took years of research and development to create heat-not-burn product. More than 7.3 million consumers have already chosen to switch from cigarettes to this alternative: our tobacco heating system IQOS.

At the heart of IQOS are sophisticated electronics that heat specially designed heated tobacco units. IQOS heats the tobacco just enough to release a nicotine-containing tobacco vapor but without burning the tobacco.

Here’s the key point: the tobacco in a cigarette burns at temperatures in excess of 800°C, generating smoke. But IQOS heats tobacco to much lower temperatures, up to 350°C, without combustion, fire, ash, or smoke.

What is there? A nicotine-containing vapor – not smoke – that makes IQOS a smoke-free product that has, among many others, these benefits when compared to cigarettes:

 

  1. No combustion: Unlike traditional cigarettes, IQOS has no risk of burning others around you, pets, clothes, and furniture as there is no lit end.
  2. No smoke: Unlike traditional cigarettes, IQOS does not burn tobacco and therefore produces no smoke.
  3. No ash: since there is no burning, IQOS produces no ash.
  4. Less smell: IQOS leaves less lingering smell on hands, hair and clothes than cigarettes.

 

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IQOS 3 motor edition

July 10 2019

IQOS Motor Edition: the new limited edition is here

The new IQOS Motor Edition has reached Spain: don’t miss this elegant, captivating IQOS design inspired by the world of motors!

The exclusive IQOS limited edition, available as models IQOS 3 and IQOS 3 Multi boasts a unique style thanks to a dramatic colour contrast between the dominant black topped with fine red details, and a material whose feel conveys all the emotions of the world of motors and motor racing, without foregoing its characteristic elegance.

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You can also combine them with the attractive new accessories to make the best of your IQOS experience: the IQOS 3 Motor Edition door cover, the IQOS 3 Motor Edition Leather folio and the IQOS 3 MULTI Motor Edition Leather pouch, Covers especially designed for an exciting life.

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IQOS 3 Motor Edition, comprises a device and pocket charger, along with all the features of the IQOS 3 device: it fits perfectly into your hand, thanks to the new, compact, ergonomic design and charger - 15% faster than the IQOS 2.4 Plus - with a charge that lasts for 20 individual uses. This special edition also retains the innovative ProtectPlus™ system to protect your device from unexpected impacts and blows.

IQOS 3 Multi Motor Edition offers adult smokers an all-in-one pocket design that is easy to carry wherever you go and lasts for 10 uses with no need to recharge the device each time; ideal for an uninterrupted experience.

Style, passion and innovation abound in this new, limited edition IQOS. This new product is available for purchase from our website or authorised IQOS stores for a limited time and number of models only - make sure you don't miss out!

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Blue IQOs 3 kit and blue objects

July 1 2019

Summer is already here, but are you ready?

There is nothing better than the arrival of good weather and holidays. Whether you decide to travel within Spain, head abroad or simply stay at home, the summer is the perfect time to relax, doing what you most enjoy, alone or with friends and family.

If you are planning on making the most of your time off to travel, remember to put your essentials in your case: your sunglasses, a good book, sun cream and, if you are an IQOS user, your IQOS and its accessories, of course.

Make a list with everything you cannot leave behind and do not forget to include your IQOS charger and cleaning kit, necessary to ensure optimal use of IQOS, wherever you may go.

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No matter how you organise your trip, whether planning your holiday a year ahead or instead improvising some last minute travel or even staying in your home town. Wherever you are, the IQOS assistance service will be on hand at all times, wherever you need it.

Wherever you go, IQOS adapts to you. Discover what we have prepared, according to your destination:

Staying in Spain

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Heading abroad is without doubt a very enriching experience, but so is getting to know your own country. If you have decided to stay put in Spain this summer and set about discovering its own enchantment, you can benefit from full IQOS technical assistance and services at the selected IQOS sales points in Corte Inglés and other shopping centres as well as in a great many IQOS sales outlets across the country.

 

 

Heading out of Spain

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Discovering new countries and customs is one of the most exciting experiences there is. Here at IQOS, we have thought it all out and want you to fee secure during your travels. With the new special support service IQOS assistance is now available virtually all over Europe and Switzerland.

 

 

 

I'll be in Madrid

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Don’t miss the new IQOS & CO space, an oasis in the city where you can enjoy exquisite dishes and the excellent cultural programme designed just for you. Don’t forget to visit the IQOS store in the IQOS & CO space, where a specialised support team is on hand to solve any issues, clean your device free of charge and much more besides. Find out more about the new IQOS & CO space

 

 

 

If you prefer to wait until the last minute, you can also find us in various international airports in Spain, like the Barajas Adolfo Suárez airport of Madrid.

And, just for this summer, to make sure we’re close at hand, we have opened another 17 IQOS sales outlets along the Spanish coastlines. These are the temporary outlets:

Puntos de asistencia en España - IQOS

Remember you still have your regular IQOS sales outlet available in the peninsula, on the Canary Islands or on the Balearic Islands.

Find your nearest sales outlet in Spain here.

 

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IQOS 3 coloured caps: blue, pink, green and yellow

June 24 2019

The summer is here and with it, the new IQOS trends and colours

As the warm weather reaches us, we say goodbye to coats and instead see bright colours and new sunny designs abound in shop windows. These new trends are also featured in the IQOS devices and accessories, with a fun, dog-day range of colours to be mixed and matched at will, along with leather pouches and sleeves to protect your device whilst giving it sophisticated flair.

We want our users to be able to customise their devices to suit their own personal taste to take them with them on their seasonal travels and this is precisely why IQOS has created its new summer packs; ideal to shine at this time of the year, they are available for all three versions of IQOS: IQOS 2.4 Plus, IQOS 3 and IQOS 3 MULTI. 

If you are not sure what colour to choose or which accessory to buy, you can take a look at all the colour options available in our on-line website store, which offers an infinite range of combinations for your pack, making it just as unique and special as you. 

You will also find suggested combinations for each pack, created from the most summery colours to inspire you.

We have created a selection of five summer packs, available for all versions of our devices, to give you an idea of the new colours and accessories we have for you this summer. Colour your summer and personalise your IQOS with these accessory packs!

IQOS 3 Summer Bundle offer

Summer pack IQOS 3 cap, charger cover and leather sleeve. IQOS 3 caps and charger covers are available in 4 different colours. The leather pouch, available in 2 different colours, will allow you to have your IQOS 3 and tobacco units for heating with you at all times, wherever you are.

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IQOS 3 MULTI Summer Bundle offer

Summer pack IQOS 3 MULTI cap and leather pouch. IQOS 3 MULTI caps are available in 4 colours. The leather pouch, available in 2 different colours, assures your IQOS 3 MULTI protection and a personalised design. The ideal accessory to protect and use your device at all times.

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IQOS 2.4 Plus Summer Bundle offer

Summer pack 2.4 PLUS cap and roll-up leather pouch. This model flaunts a roll-up pouch making it ideal for travelling or holding your IQOS 2.4 PLUS and the tobacco units for heating all together. It is available in two different colours.

Summer pack 2.4 PLUS cap and leather pouch. This model’s leather pouch is available in 2 different colours, to protect your IQOS 2.4 PLUS perfectly. The ideal accessory to protect and carry your device with you everywhere you go.

Summer pack 2.4 PLUS cap and leather sleeve. The leather sleeve, available in 2 different colours, will protect your IQOS 2.4 PLUS whilst giving your device a touch of style and elegance.

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Blue IQOS 3 kit and women and man holding hands

June 20 2019

Can IQOS help me get rid of cigarette smell?

Improving the present through innovation is the main goal that drove us to invest time and resources in technological and scientific development in order for a smoke-free future to be possible. These efforts have enabled the creation of a new technology called Heat-not-burn, which is the basis of the IQOS electronic device. This system differs from traditional cigarettes for the absence of combustion: it does not burn, but heats the tobacco.

IQOS is a better alternative to burning tobacco as it offers several benefits to smokers, from completely eliminating smoke itself to a dramatic reduction of cigarette-like smell. Smokers who switched to IQOS say that their breath smells better and they feel more confident while surrounded by other people now that they don’t smell like smoke anymore[1]. This simple yet fundamental change can significantly improve some important aspects such as smokers’ oral care and overall aesthetics compared to continuing to smoke traditional cigarettes.

How to get rid of tobacco smell?

Thanks to IQOS, an electronic device that does not produce any smoke or ash, you can say goodbye to cigarette smell. The innovative HeatControl™ technology heats the tobacco to a temperature up to 350 ºC, thus avoiding the combustion of tobacco like in normal cigarettes. Therefore IQOS does not produce any ash and significantly reduces the classic cigarette smell. How is that possible? IQOS produces a tobacco vapor that clears much quicker than the smoke of cigarettes.

What are the advantages of reducing tobacco smell? The smoke of cigarettes can be really annoying, not only to smokers themselves but also to those around them. The tobacco smell doesn’t easily go away, impregnating all the materials, like fabric, hair, hands and furniture that are exposed to smoke. For all these reasons, IQOS gives you the possibility of removing smoke from your favourite moments.

IQOS, a better alternative for smokers

Currently, there are more than 7.3 million people using IQOS in their daily life, which leads us to believe that a smoke-free future is possible and that IQOS, although it is not risk-free, is really a better alternative for adult smokers. Moreover, IQOS is a product made for the user envisaged to continue improving its performance, durability and customization.

Where to buy IQOS

Where to buy IQOS? On our e-shop and also in the dedicated retailers. Furthermore, if you live in Madrid you can already try the Click&Collect service for IQOS 3 and IQOS 3 Multi. IQOS 3 Multi is our latest model, with a long-lasting battery and the implemented ProtectPlus™ system, conceived for improving reliability and protection of the device.

If you have any doubts or concerns, you can always refer to the FAQs on our website, request your free product trial or get in touch with one of our experts who can explain you the advantages of IQOS and answer your doubts.

 

[1] Source: an online survey conducted by external market research agencies in 2016 and 2017 to a selected sample of 3,157 IQOS users in Japan, Switzerland, Italy, Romania, and Spain.

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What is a tobacco heating system?

June 13 2019

What is a tobacco heating system?

IQOS is an electronic device that uses sophisticated electronics to heat tobacco instead of burning it. Also referred to as a heat-not-burn product, it uses HeatControl™ Technology to control and regulate the temperature to which the tobacco product is subject in order to prevent it from combusting.

IQOS has a tobacco heating system that is meant to be used with specially designed tobacco sticks, heating the tobacco heats just enough to release a nicotine-containing tobacco vapor but without burning the tobacco.

How does the tobacco heating system that is integrated in the device work?

IQOS has a tobacco heating system available in three versions. IQOS 2.4 PLUS and IQOS 3 have two main components, an IQOS holder and a charger. IQOS 3 Multi is an integrated product that combines the holder and charger and allows multiple uses without recharging the battery.

Both work in the same way: a consumer inserts the heated tobacco unit into the IQOS holder, which contains an electronically controlled heater. The consumer pushes a button to turn on the heater, and then draws on the heated tobacco unit.

Tobacco is heated electronically through a controlled heating blade to temperatures up to 350°C, avoid burning the tobacco. It also has an over-heating protection mechanism, which turns itself off if necessary. The holder supplies heat to the heated tobacco unit via the heating blade for approximately six minutes or 14 puffs, whichever comes first. Once the heated tobacco unit is finished, the consumer removes it from the holder, and then it can be disposed of safely in a waste bin. After each use, the consumer recharges the holder by inserting it into the charger.

After each use with the original three component heating system (IQOS 2.4 PLUS and IQOS 3), the small battery in the holder needs to be recharged by inserting it into the charger. The charger itself can be recharged from household power sockets. The integrated version (IQOS 3 Multi) must be charged after ten consecutive uses.

 

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The IQOS Myth Busters you need to know

June 6 2019

The IQOS Myth Busters you need to know

Are you an adult smoker who are considering the switch from cigarette smoking to IQOS tobacco heating system? With any new technology, there are always myths that need to be sorted from the reality. Here, we bust some of the most popular myths around IQOS.

 

1. MYTH: IQOS burns tobacco

TRUTH: Cigarettes burn tobacco; IQOS heats tobacco. Therefore, unlike cigarettes, IQOS has no risk of burning others around you, pets, clothes, and furniture as there is no lit end.

 

2. MYTH: IQOS tobacco heating system produces smoke

TRUTH: IQOS tobacco heating system is the first of our current smoke-free products portfolio. Unlike cigarettes, IQOS tobacco heating system does not burn tobacco and therefore produces no smoke. This means that IQOS generates no cigarette smoke smell. In addition, when using IQOS, the tobacco vapor dissipates more quickly than cigarette smoke.

 

3. MYTH: Heated tobacco sticks don’t contain nicotine

TRUTH: IQOS is used with tobacco sticks containing tobacco, and nicotine is naturally present in tobacco. Nicotine is naturally present in the tobacco plant and is not an ingredient which we add to the tobacco sticks. Therefore, using IQOS is addictive.

 

4. MYTH: I can use traditional cigarettes in my IQOS

TRUTH: You can’t use traditional cigarettes in your IQOS. Instead, you need to use heated tobacco sticks, which are specifically designed for heating, not for smoking.

 

5. MYTH: IQOS tobacco heating system is the same as an electronic cigarette (e-cigarette)

TRUTH: No, IQOS is not an electronic cigarette (e-cigarette). IQOS heats real tobacco to generate a nicotine-containing vapor while electronic cigarettes (e-cigarettes) produce a nicotine-containing vapor without using tobacco. Both categories are alternatives to smoking which eliminate the burning (combustion) of tobacco. However, the difference is that IQOS uses tobacco while electronic cigarettes (e-cigarettes) do not.

 

6. MYTH: IQOS is a smoking cessation device

TRUTH: No, IQOS is an alternative for adult smokers who would otherwise continue to smoke without many of the inconveniences of cigarettes, such as ash or smoke. Therefore, IQOS is not a cessation device or intended as a device to quit smoking. If you are concerned about the health effects of smoking, your best option is to quit tobacco and nicotine use altogether.

 

7. MYTH: IQOS stands for ‘I Quit Ordinary Smoking’

TRUTH: It doesn't. Instead, it's a brand name used to represent PMI's cutting-edge research and innovative technology in smoke-free alternatives to cigarettes.

 

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Golden IQOS 3, woman typing and coffee with milk

May 30 2019

What makes IQOS different from vaporisers?

In order to take our place in the world of electronic cigarettes and understand the main differences with IQOS, it is interesting to take a look at how on the one hand the first vaporisers came about and, on the other, the origin and main aim of IQOS.

Electronic cigarettes and vaporisers have now been on the market for decades. They were developed with a clear aim: to offer an alternative to traditional combustion of tobacco and help smokers that wanted to leave smoke behind.

At Phillip Morris, faced with the emerging alternatives and the change taking place in the world of tobacco, we made a decision: to invest time and resources in creating a truly innovative product that would be a better choice for smokers. After 10 years of research, we finally launched an innovative product on the market that has revolutionised the industry: the IQOS device.

What is the main difference between IQOS and a vaporiser?

The real difference between IQOS and a vaporiser is that the Philip Morris device is designed for adult smokers looking for a better alternative to the traditional cigarette, whilst vaporisers are intended to be an alternative to tobacco, given that most of them use liquids.

The main innovation behind IQOS is the HeatControl™ technology, which heats the tobacco rather than burning it. This apparently simple change means that instead of smoke, a tobacco aerosol is produced, which does not generate ash, meaning there is no risk of burning you or those around you.

What different types of vaporisers exist?

We can find multiple types of electronic cigarettes available on the market today, most of which use liquids, with or without nicotine, of various flavours, etc. These electronic cigarettes or vaporisers can in turn be divided up into three groups:

  • Disposable cigarettes (or “ciga likes”): electronic cigarettes designed for single-use or for being used with disposable capsules.
  • Vape pens: liquid rechargeable e-cigarettes that usually feature a tank and an atomiser.
  • Variable power electronic cigarettes or mods: electronic cigarettes that generally have a powerful battery and customisation options.

What are the main characteristics of IQOS devices as compared with vaporisers?

  • It does not use liquids, as instead do most vaporisers, instead using units of tobacco for heating that have been specially designed be heated with the IQOS device.
  • Its refined, rounded design and carefully-developed size make IQOS an elegant, yet practical item.
  • It is an ergonomic device conceived for simple, easy use.
  • It is pocket sized, making it perfect for carrying wherever you need it.
  • Its bag or tabletop charging devices are innovative, convenient and quick.
  • IQOS offers a full range of accessories to customise the device as you prefer.

Where can IQOS devices be found?

If you still don't have your IQOS and want to be a part of our great family, it’s time to get your own device. They are available from:

  • our website, in the on-line store, where there is a full range of products available that Philip Morris has launched for adult smokers like yourself.
  • authorised IQOS sales points and stores. Visit the store locator section of our website to find your nearest store.

And if you are still not sure, or would like a trial period before buying your very own IQOS, you are free to use our trial service. Make a request by filling in our website form and an IQOS representative will contact you to bring you the product and explain all its advantages in person.

Don’t stay stuck in the past, the better alternative is here now: smokeless, no ash, no cigarette smoke and combustion-free... this is what IQOS is all about.


IQOS is for adults only who would in any case continue to smoke tobacco products or use products containing nicotine. IQOS is not an alternative for stopping tobacco and nicotine consumption. IQOS is not without risk. The units of tobacco for heating used with IQOS contain nicotine, which is addictive.

The best way of reducing tobacco-related health risks is to stop consuming tobacco and nicotine products entirely.

 

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Terrace and store IQOS & CO. 2019 in Madrid

May 24 2019

IQOS & CO: your Madrid IQOS space opens its doors

Update: the IQOS & CO space closes its doors on 20 October 2019. More information here.

 

Summer is here and with it a new concept of space in the capital with a great many innovations. Starting 23 May, the new IQOS space of Madrid has opened its doors offering an exclusive venue to visit for the perfect blend of free time and gastronomy.

Come visit the IQOS store and the new terrace right in the heart of the capital and enjoy a new experience in an inspiring environment in the open air.

Following last season’s success of the CoLab terrace, IQOS has chosen to return with a new space in Madrid for summer 2019: IQOS & CO.

Here, you can visit our store, savour the best dishes of the Mediterranean cuisine by the LARRUMBA Group and be entertained by the numerous events scheduled for your on our new terrace.

Situated right in the heart of Madrid, the latest models on sale of IQOS devices and accessories are available in the store, along with an extensive range of services, such as free device cleaning, replacements if your IQOS is not functioning correctly, device lending, doubt resolution and much more besides.

Let yourself be seduced by the Mediterranean cuisine by Gastro by LARRUMBA, its great selection of wines and extensive cocktail list to enjoy a memorable evening in an unparalleled context, our new IQOS & CO terrace.

Brunch, after-work, music and workshops... a great many events will be held in this new, innovative IQOS space; see our calendar on iqosandco.es for details and choose the one that best works for your tastes and times. Remember, we are open every day from 12:00 to 00:00 and entry is reserved to over 18s only.

Do not miss this great opportunity; come visit us and enjoy an amazing IQOS experience as a better alternative for adult smokers.

 

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Why is changing to IQOS a better alternative?

May 16 2019

Why is changing to IQOS a better alternative?

The best choice a smoker can make is to stop consuming tobacco and nicotine products entirely. However, for those who do not wish to, there are better alternatives to the traditional cigarette.

At IQOS, we are very proud of our devices and the more than 7.3 million users worldwide who have placed their trust in us, opting to make the move to IQOS HeatControl™ technology. One of the great advantages of our electronic devices is that by eliminating combustion, you also eliminate smoke and ash.

Our main aim is to put the latest technological and scientific progress made at the service of adult smokers, improving their experience and that of the people around them. If you have not yet had the chance to try out our device (you can request a free trial here), we will explain just why it is better to swap to IQOS, so that you have a clearer idea.

What is the secret of IQOS?

IQOS has developed the perfect formula to meet the expectations of even the most demanding smokers, yet at the same time eliminating some of the disadvantages of traditional cigarettes. Heating tobacco to a maximum temperature of 350º generates an aerosol that contains nicotine without the smoke and smell of the traditional cigarette, thereby making IQOS a better choice than a traditional cigarette and perfect for even the most demanding smokers.

What are the advantages of IQOS?

  • IQOS is an electronic device that does not generate smoke; it is an aerosol that dissipates more quickly.
  • It does not produce ash.
  • It smells less, leaving no cigarette smoke, which is replaced by a less persistent odour, on clothes and hair.
  • Differently to cigarettes, as there is no lit tip, with IQOS there is also no risk of burning those around you, nor pets, clothes or furniture.

This simple change, eliminating combustion and heating tobacco, is the real key to our success. As the tobacco is not burnt, there is no smoke or ash and this reduces the smell and dirt. In thus doing, IQOS users can use it without the nuisance caused by smoke from a traditional cigarette.

Discover the practical elegance of IQOS

The advantages offered by IQOS are not purely technological. Its elegant, easy-to-handle, convenient pocket size make IQOS a complete electronic device, designed to simplify the life of adult smokers, without forgoing elegance.

The new, compact design flaunted by IQOS 3 means you have the perfect size device to carry wherever you like, in your pocket, bag or even by hand. Its rounded edges make it more ergonomic and more natural and intuitive to hold. Aspects like the vibration and LED lighting have been improved to assure a more user-friendly experience.

The IQOS 3 Multi model allows you to use the device continuously, with no need to constantly charge it - perfect for users not wanting to wait. Its integral, compact, light design is perfect for carrying with you at all times to enjoy the IQOS experience without having to wait.

Tell other smokers about your IQOS experience and share the change

More and more smokers are changing to IQOS. If you are already one of the 7.3 million users who have made the switch to IQOS and want to share the change, recommend IQOS to other adult smokers. Your friends and acquaintances will thank you for it.

Leave smoking, ash and the smell of traditional cigarettes in the past and open to the new horizon proposed by IQOS, with an experience that has to be first-hand. Because the change is here now. Don't miss out - try the advantages of IQOS for yourself.

 

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The alternatives to traditional tobacco

May 9 2019

The alternatives to traditional tobacco: Why don’t all smokers want the same thing?

IQOS is the result of many years of work and research and offers a better alternative for adult smokers. Electronic cigarettes and vaporizers have been around on the market for many years now, but only IQOS gives an alternative using real tobacco instead of liquid with nicotine.

The revolutionary IQOS HeatControl™ technology is based on heating tobacco rather than combustion. At first glance, it may appear that the change from burning to heating is not a major one, yet it is. It is the turning point that will change the way tobacco is consumed forever.

How is IQOS technology a better choice than smoking?

The key lies in the temperature. The heart of the IQOS device features the heating plate, which heats the tobacco without burning it up to approximately 350º, whilst in traditional cigarettes this temperature exceeds 800º, burning and producing smoke.

The temperature reached by heating tobacco units that IQOS devices use suffices to release a tobacco aerosol that contains nicotine.

It is important to highlight that IQOS is not a tool to stop consuming tobacco and nicotine but a better alternative for adult smokers who would otherwise continue to smoke. You need to know that IQOS isn’t risk free and that the heated tobacco units used contain nicotine, which is addictive. The best way to reduce risks related to tobacco is to completely quit tobacco products and nicotine.

Why is IQOS a better choice than traditional tobacco?

  1. IQOS heats tobacco instead of burning it, therefore it generates no ash and no smoke.
  2. Unlike traditional cigarettes, IQOS has no risk of burning others around you, pets, clothes, and furniture as there is no lit end.
  3. IQOS generates less smell than cigarettes and it is less likely to bother people around you.
  4. When using IQOS, the tobacco vapor dissipates more quickly than cigarette smoke.
  5. Smokers who switched to IQOS say that their breath smells better [1] and that there is less unpleasant feeling and aftertaste left in their mouth compared to smoking traditional cigarettes [2].

These are the main advantages of using IQOS devices compared to continuing to smoke. That’s why more than 7.3 million smokers worldwide have made the change from traditional cigarettes to IQOS. The key to the success lies in the fact that our devices have found the way to satisfy the needs of smokers wishing to find a better alternative.

The various alternatives to traditional tobacco offered by IQOS

At IQOS, we know that not all smokers want the same thing and this is why we strive to satisfy the needs of all our customers.

Take a look at this comparison of IQOS 3 and IQOS 3 Multi, two of our main products.

IQOS 3: the most advanced alternative to tobacco

IQOS 3 is the alternative for those looking for an improved, high technological performance product.

  • The system consists of two elements: device and pocket charger
  • Compact, ergonomic design
  • The improved ProtectPlus™ system offers greater product reliability and durability
  • USB-C charging port
  • A large range of accessories to customise your IQOS

IQOS 3 Multi: the alternative to tobacco for intensive use

IQOS 3 Multi is designed for smokers who do not want to have to wait for their device to charge between each use.

  • It is a unique device.
  • Designed with a built-in pocket.
  • Its main feature is that it can be used for 10 times consecutively without needing to charge it between each use.
  • USB-C charging port
  • A large range of accessories to customise your IQOS

For more details, information about the weight, size, charging time, battery capacity, etc., consult our website, where full explanations are given of all the technical data of both products. And if you have any doubt, contact us through the various channels available:

 


[1] Source: Online survey conducted by third-party research agencies in 2016 and 2017 among 3.157 IQOS users in Japan, Switzerland, Italy, Romania and Spain.

[2] Source: Online survey conducted by third-party research agencies in 2015, 2016 and 2017 among 3.344 IQOS users in Japan, Switzerland, Italy, Romania and Russia

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Do you consume nicotine by using IQOS?

May 2 2019

Do you consume nicotine by using IQOS?

Yes, nicotine is naturally present in the tobacco leaf which is used in the production of heated tobacco units, that have been designed to be used with IQOS.

However, nicotine is addictive and may cause side-effects similar to those associated with other nicotine-containing products. Click here for more information.

A better alternative to tobacco? Yes, IQOS

Today, there are various alternatives available to traditional tobacco. From Philip Morris Internacional (PMI) we introduce you a better alternative: IQOS. In recent years, the search for a better lifestyle has given rise to a large quantity of smokeless alternatives, like IQOS, that uses real tobacco.

This makes IQOS so much more than an electronic device, it represents the future or those smokers searching a better alternative to traditional tobacco. IQOS has a unique formula that makes it special: its HeatControl™ patented system. When heating tobacco, it produces an aerosol which contains nicotine, but doesn’t generate smoke, ash or cigarette-like smell.

IQOS encompasses sophistication and convenience in a single device: its compact, ergonomic design that is easy to carry with you at all times, means your electronic device can be ready for use at any time. See how IQOS works and what accessories can be used to tailor it to your needs.

Get the latest version of IQOS

From Phillip Morris International (PMI) we have created a series of products that eliminate tobacco combustion. This new generation of electronic devices are the future of a smokeless life, cigarette-like smell or ash.

Our online store offers various different models of IQOS to suit different lifestyles and needs. Find yours and get your latest IQOS accessories, like the different colour casings. You can also buy the latest version, the IQOS 3, which features a compact, ergonomic design and functions with IQOS PortectPlus™, the best protection for your device.

Do you want to know more about IQOS?

Want to buy your electronic device but still in doubt as to how IQOS works? Contact us via our  Live Chat, which you can find at the bottom right corner of our webpage, through our social networks (Facebook, Twitter) or ask for assistance at your nearest IQOS store. You can also call Customer Services on 900 152 015 (free calls from Spain, Monday to Friday, 9:00am to 9:00pm; weekends 9:00am to 6:00pm - 1 hour earlier in the Canary Islands). Or take a look at our Frequently Asked Questions (FAQ).

And if you still don’t have your IQOS, don’t delay: ask for your free trial IQOS now.

 

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How IQOS 3 and IQOS 3 Multi work. Beginner’s guide

April 25 2019

How do IQOS 3 and IQOS 3 Multi work? Beginner’s guide

One of the main characteristics of the IQOS 3 and IQOS 3 Multi devices is how easy they are to handle and their discreet design, making them perfect for carrying with you at all times, in your pocket or handbag. If you have just bought your very own electronic device IQOS, this guide will help you start enjoying IQOS.

The first thing you need to know is that thanks to IQOS HeatControl technology, the tobacco is not burnt, rather it is heated. The heating plate takes the tobacco to a temperature of 350 degrees. IQOS non-combustible tobacco technology is the result of a great many years of research and hard work.

 

IQOS 3

IQOS 3 is a system that consists of two parts: the device and the pocket charger. Its compact design fits easily everywhere and keeps the device charged for 20 uses. The new Protect Plus system offers greater resistance to impacts, ensuring the battery lasts longer and improving the opening system.

The IQOS 3 kit, also on sale on our online store, includes the following:

  • A pocket charger
  • An IQOS 3 device
  • A power adapter
  • IQOS cleaner
  • IQOS cleaning sticks

How does your IQOS 3 work? Basic steps to use your device

  1. Fill your device with the heated tobacco stick.
  2. Press the button until you feel it vibrates.
  3. When the light remains fix and the device vibrates, it is ready for you to use
  4. Your device will warn you when 30 seconds remain by vibrating twice.
  5. When the light goes out, you have finished.
  6. Pull from the cap and remove the used heated tobacco stick.
  7. Now charge the device with the pocket charger.

 

IQOS 3 Multi

If you just can’t wait, the IQOS 3 Multi is designed and conceived for you and all those who cannot wait that extra minute. IQOS 3 Multi allows you to use it 10 times consecutively with just one charge. Forget about the pocket charger, its built-in, all-in-one design is perfect for carrying it conveniently in your pocket, bag or hand, always ready for use, making it perfect for those with hectic lifestyles and limited time available.

How does the IQOS 3 Multi work? Basic steps to use your device

  1. Press and hold the button for 4 seconds to turn your IQOS 3 Multi on.
  2. Rotate the device cap and insert the heated tobacco stick.
  3. Press down until the filter line of your heated tobacco stick.
  4. Keep the button pressed until it vibrates.
  5. Once ready for use, the button will stay white and the support will vibrate twice.
  6. When running out, 30 seconds before the end, the device will vibrate twice thereby letting you know that you have finished.
  7. When the light goes out, the session will be finished,
  8. Pull the cap up and remove the used heated tobacco stick.
  9. You can use it up to 10 times consecutively, without needing to charge the device.

 

As you will have seen, using IQOS devices is very easy but if you have any doubt at all, please take a look at our FAQ section or contact us via the Live Chat option available on this page, or use any of the contact channels available in our help section.

And if you want to customise your device, you can do so with your favourite IQOS accessories: tips, covers, leather cases... there is a huge selection of possible combinations. Take a look at our online store to see more.

 

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IQOS is an Intuitive Alternative to Smoking

April 18 2019

Developed for smokers, IQOS is an intuitive alternative to smoking

Built with smokers in mind, the intuitive design of IQOS is a result of over 10 years of research and development. Let’s look in more detail at the device, a winner of the 2017 Good Design Award.

Slim and stylish design

Weighing in at approximately 120 g, IQOS is so light you can take it anywhere. The heft of the device feels light in the hands, and with dimensions of approximately 11 cm by 5 cm, it’s about the size of a small mobile handset.

The Jury of the Good Design Awards 2017 say, “The distinct shape and the combination of sleek metallic tones with neutral colourways… gives IQOS an aesthetically pleasing and smart feeling that integrate elegantly into everyday life.”

Simple to use, ready at a touch

To use IQOS, simply insert a specially designed heated tobacco stick into the IQOS holder and press the button to heat the tobacco. There’s no need to continuously hold down on any buttons like some e-cigarettes, and after the experience is over (14 puffs or 6 minutes, whichever comes first), your IQOS will shut off automatically.

Place the IQOS holder into the pocket charger again to charge the holder for your next experience. Some IQOS users prefer to always have their IQOS ready, and buy a second holder, for continuous charging. Our variety of carry cases are designed to hold an IQOS, a second IQOS holder, and a pack of heated tobacco sticks for convenient carrying.

Convenient pocket charger and battery indicator

The pocket charger holds the IQOS holder while charging and also stores the holder when it’s not in use. Indicator lights on the pocket charger ensure you always know when your IQOS holder is charged and how much battery remains in the pocket charger. One light indicates 25% battery power remaining, two lights 50% battery power remaining, and so on.

Your IQOS comes shipped with 50% battery life in the pocket charger, and you should be able to use your IQOS right away. There’s no need to charge the pocket charger to full power to use the IQOS holder. Once the pocket charger is fully charged, you can use it 20 times – the same number of times as sticks in a pack of heated tobacco sticks.

Discover more on IQOS and its advantages.

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Improve your IQOS battery life

April 4 2019

Looking After Your Device: 5 Ways to Extend Your IQOS Battery Life

Would you like to extend the life of your IQOS battery? Like any other electronic device, frequent use tends to drain power and performance if it’s not used correctly, and no one wants to be caught short with a flat IQOS. So we’ve compiled a list of five great ways that you can keep power and extend your IQOS battery, as well as a few tips for keeping your device in great working order: 

 

1. Unplug your IQOS when fully charged

One of the most common ways to wear out your IQOS battery is to overcharge it. So leaving your device in the IQOS charger overnight can end up causing the battery to empty. Even though it’s a bit less convenient, unplugging your IQOS when it’s fully charged is an easy way of keeping battery life longer. 

 

2. Don’t let the battery empty before you recharge it

Allowing your battery to empty fully before you recharge it, really reduces its lifespan. Instead, recharge the IQOS after every 20 uses - which, conveniently, is whenever you finish a pack of heated tobacco sticks.

 

3. Store IQOS at the correct temperature

It’s a little-known fact that exposure to high temperatures can damage products like e-cigarettes and IQOS, reducing the lifespan of both the device and its battery. After each use, make sure that you store your IQOS in a cool and well-shaded area. Try not to store your device in very cold places either. 

 

4. Keep your IQOS clean

To get the most out of your IQOS, clean it regularly using the IQOS cleaner and cleaning sticks - this will keep your IQOS in great condition and will give you a satisfyingly consistent taste. 

 

5. Use it regularly

By using and charging your IQOS regularly, you won’t allow the battery to drain, which means it will always have the level of power you need for the best experience.
 

IQOS Battery Safety

We often see concerns about the safety of e-cigarette batteries on the internet, but IQOS does not fall into this category. All IQOS products undergo exhaustive safety tests before they go on sale. Every material used is tested and assessed, and each component is made to an extremely high level of quality and safety standards.

At the end of lifecycle of your IQOS device, you can bring it to the nearest recycle point as you can do with other regular electronic devices.

 

Discover more about the technology behind IQOS and its advantages.

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Click and Collect Spain IQOS

February 28 2019

Click and Collect is now available – collect your IQOS in selected stores

The Click & Collect service is temporary suspended until further notice. You can still use the online store and receive your purchase at the address of your choice. You can also visit one of our authorized IQOS stores. You can find the nearest one using our store location page.

Together with the launch of the new IQOS 3 and IQOS 3 Multi, we inaugurate the new e-commerce service Click & Collect. Available for all the IQOS product range, it allows you to shop online and collect your purchase in selected stores.

You can be one of the first to discover all the advantages of the new IQOS 3 devices: make your purchase online, select the option collect in store and chose one of the following collecting points. Live the IQOS experience.

Where to collect your IQOS in Madrid

  • C.C. Plaza Norte 2, San Sebastián de los Reyes | Monday to Saturday: 10 am-10 pm - Sunday: 11 am-9 pm
  • C.C. Gran Plaza, Majadahonda | Monday to Sunday: 10 am-10 pm
  • C.C. Plenilunio | Monday to Sunday: 10 am-10 pm

 

More stores will soon be available for the service Click and Collect.

 

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IQOS_Terrace

December 15 2018

The snow is back! So does IQOS Terrace!

Our exclusive space IQOS Terrace reopens its doors to offer you unique experiences in your ski trips.

Located in one of the most beautiful places of the Pyrenees Grandvalira - sector Tarter, it is the perfect place to make a stop and relax during the ski day.

All of this and much more can be found at IQOS Terrace:

• Terraza Lounge

• DJs

• Restaurants

• Cocktails

• IQOS Store

 

IQOS TERRACE IS RESERVED FOR ADULTS OVER 18 ONLY.

 

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pop_up madrid

November 8 2018

MADRID OPENS THE DOORS TO THE NEW IQOS POP UP STORES!

Did you already visit our pop up stores?

We wait for you every day at Gran Plaza 2, Plaza Norte 2 and shopping mall Zielo from Monday to Sunday, to offer you the best experience with IQOS.

Our experts will attend you with information, sale assistance of devices and accessories and also after sales services, like cleaning.
 

IQOS POP UP STORE PLAZA NORTE 2:
MONDAY – SATURDAY: 10-22 Hours
SUNDAY: 11-21 Hours

Plaza del Comercio, 11-12, ground floor
28703, San Sebastián de los Reyes, Madrid, España

 

IQOS POP UP STORE GRAN PLAZA 2:
MONDAY – SUNDAY: 10-22 Hours

C/ de los Químicos, 2 – first floor
28222, Majadahonda, Madrid, España

 

IQOS POP UP STORE ZIELO (POZUELO)
MONDAY – SATURDAY: 10-21:30 Hours

SUNDAY AND HOLIDAYS: 12-20 Hours

Shopping Mall “Zielo” - Av. de Europa, 26B

28224 Pozuelo de Alarcón, Madrid, España

 

Space reserved for adults only.

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Servicio de limpieza gratuito y profesional para tu IQOS

September 3 2018

Professional free IQOS device cleaning

Visit one of our authorized points of sale where you will receive personalize support, solve any question you might have regarding your IQOS device and will benefit from a free professional IQOS device cleaning.

Because the regular cleaning of the IQOS Holder is essential to guarantee a consistent experience of taste and prevent malfunctions, now you can have a free deep cleaning for your IQOS in the selected stores below.

 

 

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Servicio de soporte especial IQOS

June 22 2019

IQOS International Assistance Service

Are you experiencing issues with your IQOS device while travelling abroad?

We are proud to offer adult IQOS consumers our free IQOS support service while travelling to selected countries where IQOS is available.

In case you experience an issue with your IQOS Device when travelling within selected countries where IQOS is available, now you can benefit from our service which includes replacement of your non-functional IQOS device, where possible.

This service is offered within the duration of your IQOS voluntary warranty valid in the country of purchase.

How to enroll

If you are already registered as an adult IQOS consumer with a registered IQOS Device you can take advantage of this service immediately.  If not, register yourself and your IQOS Device at iqos.com to start enjoying this service.

Contact us

If you need support while abroad, contact the IQOS Customer Care* number +800 2559 2559 or +41 21 547 88 88 for assistance. Before placing the call, please ensure that you have on hand your complete temporary address (i.e. Hotel name and address).

* Certain charges may apply, please consult your operator for details.

Travel tip

If you are using your IQOS Device overseas, please ensure your AC Power Adaptor is suitable for the country voltage where you are staying. 

Important details about IQOS special support service

IQOS support service is available for adult IQOS consumers residing in and travelling within the following countries:

Denmark, France, Germany, Greek, Italy, Lithuania, Monaco, Netherlands, Poland, Portugal, Romania, Spain, Switzerland, UK, Bulgaria, Slovenia, Czech Republic, Slovakia, Latvia, Greek Cyprus, Croatia, Andorra, Albania, Bosnia & Herzegovina, Sweden, Armenia, Israel, Kazakhstan, Russia, Serbia, Ukraine, Moldova, Japan, New Zealand, South Korea, Malaysia, Indonesia, Palestine, South Africa, Turkish Cyprus, La Réunion, Canada, Colombia, Curacao, Guatemala, Dominican Republic.

Terms and conditions

Service options, IQOS Device and its components availability, response and delivery times may vary according to country.

You can check your registration status on iqos.com by logging in with your credentials.

This service will not affect your statutory rights and rights under the IQOS voluntary warranty valid in the country of purchase.

Where an exchange takes place, then any replacement part becomes your property and the replaced part becomes the property of the entity which makes the exchange.

IQOS Device issues are defined in terms of material or workmanship when used in accordance with the IQOS User Guide.

The following are excluded from the service: a) damage caused by normal wear and tear; b) cosmetic damage (such as scratches, dents, broken plastic etc.); c) damage caused by misuse, power surge, improper handling, liquid contact or fire; d) malfunction due to use with non-compatible product; e) damage or malfunction caused by attempt to open, modify and repair, either by a user or by a service provider not accredited by the manufacturer; f) damage or malfunction caused by failure to use as described in the associated IQOS User Guide.

Please contact our Customer Care team if you have any questions, or would like help using your IQOS Device.

Frequently asked questions on IQOS International Assistance Service

Who/what is covered by the IQOS Special Support Service?

The Special Support Service is applicable only when all three of the following conditions are met: (i) you are an adult IQOS consumer from selected countries where IQOS is available; (ii) yourself and your IQOS device are registered in countries where IQOS is available; and (iii) you experience an issue with your IQOS Device when travelling within selected countries where IQOS is available, outside the country where there device is registered.

How long does coverage under this service last?

The service is offered within the duration of your IQOS voluntary warranty valid in the country of purchase.

How much does it cost?

The service is a free service that is made available to all registered IQOS consumers from selected countries where IQOS is available.

Q: How does the service work?

If you need support while abroad, contact the IQOS Customer Care toll free number +800 2559 2559 for assistance.  Before placing the call, please ensure that you have on hand your complete temporary address (i.e. Hotel name and address).

*Connection limitations may apply with some mobile operators. In the unlikely event this happens, you can reach us at +41 21 547 88 88 (certain charges may apply, please consult your operator for details)

Can I contact my home IQOS Customer Care to assist with the replacement?

Your home IQOS Customer Care will assist you for replacement when you are located in the country where your device is registered. For any device issues or inquiries while travelling within selected countries where IQOS is available, please contact the IQOS Customer Care toll free number +800 2559 2559.

I am a registered customer but my device is not registered. Can I still be supported by IQOS Customer Care when travelling within selected countries where IQOS is available?

Only registered IQOS consumers can benefit from the service. If your device is not registered, our Customer Care agents will be able to assist you with device registration prior to providing you with the support. We advise customers to always have their devices registered in the country of residence in order to have a smooth support while you travel.

Do I need to return the faulty device?

In most cases, you will keep the replaced component. Exceptions may occur in some markets jurisdiction whereby you will be requested to return the replaced component at the time the new component is delivered to you.

If not, what should I do with it?

The symbol on the device or on its packaging indicates that this product and its individual parts (including batteries) must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. Amongst other, waste batteries can be returned free of charge at the point of sales. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your local household waste disposal service or the shop where you purchased the device.

In which countries does the service apply?

IQOS support service is available for adult IQOS consumers residing in and travelling within the following countries:

Denmark, France, Germany, Greek, Italy, Lithuania, Monaco, Netherlands, Poland, Portugal, Romania, Spain, Switzerland, UK, Bulgaria, Slovenia, Czech Republic, Slovakia, Latvia, Greek Cyprus, Croatia, Andorra, Albania, Bosnia & Herzegovina, Sweden, Armenia, Israel, Kazakhstan, Russia, Serbia, Ukraine, Moldova, Japan, New Zealand, South Korea, Malaysia, Indonesia, Palestine, South Africa, Turkish Cyprus, La Réunion, Canada, Colombia, Curacao, Guatemala, Dominican Republic.

How fast will I get a replacement device if I contact IQOS Customer Care?

The device replacement will be sent within one to four days, depending on the local service provider’s required time to deliver and your location.

Do I need to make any payment for this replacement?

Replacement is free for registered customers.

I tried calling IQOS Customer Care toll free number but it doesn’t work. Why? And what should I do?

Connection limitations may apply with some mobile operators. In the unlikely event this happens, you can reach us at +41 21 547 88 88 (certain charges may apply, please consult your operator for details).

I am travelling within selected countries where IQOS is available and there is an IQOS store near my hotel. Can I exchange my device there?

No. Your free replacement offered under this service will occur only after calling IQOS Customer Care toll free number and providing your temporary location address where the replacement device will be delivered.

Which IQOS device version will I get as replacement?

The proposed device version will correspond to the version which is being available in the visited country at the time of the replacement request.

I bought a device during a trip abroad and I’m now back in my country of residence where IQOS is available. Who should I contact in case I need support with my device?

As you are not travelling, you can call your local Customer Support Center in your country of residence. We advise you to register your device before calling in order that have a smooth and quick support from our agents.

 

Update of an article written in September 2018

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