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IQOS_Terrace

December 15 2018

The snow is back! So does IQOS Terrace!

Our exclusive space IQOS Terrace reopens its doors to offer you unique experiences in your ski trips.

Located in one of the most beautiful places of the Pyrenees Grandvalira - sector Tarter, it is the perfect place to make a stop and relax during the ski day.

All of this and much more can be found at IQOS Terrace:

• Terraza Lounge

• DJs

• Restaurants

• Cocktails

• IQOS Store

 

IQOS TERRACE IS RESERVED FOR ADULTS OVER 18 ONLY.

 

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pop up madrid

November 8 2018

MADRID OPENS THE DOORS TO THE NEW IQOS POP UP STORES!

Did you already visit our pop up stores?

We wait for you every day at Gran Plaza 2 and Plaza Norte 2, from Monday to Sunday, to offer you the best experience with IQOS.

Our experts will attend you with information, sale assistance of devices and accessories and also after sales services, like cleaning.
 

IQOS POP UP STORE PLAZA NORTE 2:
MONDAY – SATURDAY: 10-22 Hours
SUNDAY: 11-21 Hours

Plaza del Comercio, 11-12, ground floor
28703, San Sebastián de los Reyes, Madrid, España

 

IQOS POP UP STORE GRAN PLAZA 2:
MONDAY – SUNDAY: 10-22 Hours

C/ de los Químicos, 2 – first floor
28222, Majadahonda, Madrid, España

 

IQOS POP UP STORE CASTELLANA 200:
MONDAY – SUNDAY: 10-22 Hours

Paseo de la Castellana, 196-204,
28046 Madrid, España

 

Space reserved for adults only.

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Evento Milan IQOS

November 14 2018

The launch of IQOS 3 continues; first Tokio, now in Milan.

Tokio was the first city to welcome IQOS 3 and now the new device landed in Milan In an exclusive event thanks to the positive performance of IQOS in this country. The new IQOS 3 reflects the passion and commitment of Philip Morris International, world leader in innovation and research into smoke-free alternatives, in offering the best alternative to adult smokers.

The new IQOS 3 and IQOS 3 MULTI have been designed to respond to the needs of the consumer; improving the user experience and the design of the device itself. This new generation welcomes a change that benefits not only smokers, but ultimately society as a whole.

Milan (Italy) was the second city chosen for the launch of the new generation of IQOS, where the device has been very well received since its beginnings.  

This world presentation welcomed the renowned blogger Silvia Rodriguez, from @elblogdesilvia, “IQOS has been a great discovery for me. I have been using IQOS for more than a year and there are many benefits, most of all when you can forget about the bad smells. It is a pleasure for me to be here today with everyone from Philip Morris who continue to offer improvements for smokers”, stated the influencer during the launch event.

“IQOS 3 and IQOS 3 MULTI deliver significant improvement and innovation and mark another step toward convincing all men and women who would otherwise continue to smoke to switch to smoke-free alternatives. IQOS consumers know that this product changes many things in their lives—we thank them, and we thank Italy for leading this positive change.” Said the presentor of the event.

In a few months, we will have the opportunity to launch the new IQOS 3 and IQOS Multi in Spain.

 


 

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Lanzamiento_IQOS_3

October 30 2018

Philip Morris International launches IQOS 3 the new generation of heating technology

Philip Morris International launches IQOS 3

A reflection of its passion and commitment to offer better alternatives to adult smokers, Phillip Morris International, the global leader in smoke-free innovation and science, has launched the new generation of IQOS, which will soon be available in Spain. 

The new IQOS 3 and IQOS 3 MULTI have been designed to address consumer needs; improving the user experience and the design of the device. This new generation welcomes a change that benefits not only adult smokers but ultimately society as a whole.

The launch of the new generation of IQOS, took place in Tokyo (Japan), birthplace of IQOS where the actress, Macarena Gómez attended “Since I changed to IQOS some months ago I realized that a smoke-free world is possible thanks to this alternative. The truth is that IQOS has changed my life”, said the actress during the launch event.

“Our dream was to create a better alternative for smokers, and IQOS is making it possible; it’s a revolution for the 1.1 billion people who smoke,” said André Calantzopoulos, PMI’s chief executive officer. “IQOS 3 and IQOS 3 MULTI deliver significant improvement and innovation and mark another step toward convincing all men and women who would otherwise continue to smoke to switch to smoke-free alternatives. IQOS consumers know that this product changes many things in their lives—we thank them, and we thank Japan for leading this positive change.”


 

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Servicio de limpieza gratuito y profesional para tu IQOS

September 3 2018

Professional free IQOS device cleaning

Visit one of our authorized points of sale where you will receive personalize support, solve any question you might have regarding your IQOS device and will benefit from a free professional IQOS device cleaning.

Because the regular cleaning of the IQOS Holder is essential to guarantee a consistent experience of taste and prevent malfunctions, now you can have a free deep cleaning for your IQOS in the selected stores below.

 

 

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Servicio de soporte especial IQOS

September 2 2018

IQOS Special Support Service (EU & Switzerland)

Are you experiencing issues with your IQOS device while travelling abroad?

Starting from today we are proud to offer adult IQOS consumers from selected European countries our free IOQS support service when travelling within EU and Switzerland.

In case you experience an issue with your IQOS Device when travelling within EU and Switzerland, now you can benefit from our service which includes replacement of your non-functional IQOS device, where possible.

This service is offered within the duration of your IQOS voluntary warranty valid in the country of purchase.

HOW TO ENROLL

If you are already registered as an adult IQOS consumer with a registered IQOS Device you can take advantage of this service immediately.  If not, register yourself and your IQOS Device at iqos.com to start enjoying this service.

CONTACT US

If you need support while abroad, contact the IQOS Customer Care toll free number *00800 23 7 23 888 for assistance.  Before placing the call, please ensure that you have on hand your complete temporary address (i.e. Hotel name and address).

*Connection limitations may apply with some mobile operators. In the unlikely event this happens, you can reach us at +30 211 211 6043 (certain charges may apply, please consult your operator for details)

TRAVEL TIP

If you are using your IQOS Device overseas, please ensure your AC Power Adaptor is suitable for the country voltage where you are staying. 

IMPORTANT DETAILS ABOUT IOQS SPECIAL SUPPORT SERVICE

IQOS support service is available for adult IQOS consumers residing in and travelling within the following countries:

Greece, Greek Cyprus, Romania, Bulgaria, UK, Spain, Portugal, Netherlands, Switzerland, Germany, Denmark, France, Italy, Poland, Lithuania, Latvia, Czech Republic, Slovakia, Croatia and Slovenia

TERMS AND CONDITIONS

Service options, IQOS Device and its components availability, response and delivery times may vary according to country.

You can check your registration status on iqos.com by logging in with your credentials

This service will not affect your statutory rights and rights under the IQOS voluntary warranty valid in the country of purchase.

Where an exchange takes place, then any replacement part becomes your property and the replaced part becomes the property of the entity which makes the exchange.

IQOS Device issues are defined in terms of material or workmanship when used in accordance with the IQOS User Guide.

The following are excluded from the service: a) damage caused by normal wear and tear; b) cosmetic damage (such as scratches, dents, broken plastic etc.); c) damage caused by misuse, power surge, improper handling, liquid contact or fire; d) malfunction due to use with non-compatible product; e) damage or malfunction caused by attempt to open, modify and repair, either by a user or by a service provider not accredited by the manufacturer; f) damage or malfunction caused by failure to use as described in the associated IQOS User Guide.

Please contact our Customer Care team if you have any questions, or would like help using your IQOS Device.

FREQUENTLY ASKED QUESTIONS:

Q: Who/what is covered by the IQOS Special Support Service?

The Special Support Service is applicable only when all three of the following conditions are met: (i) you are an adult IQOS consumer from EU or Switzerland; (ii) yourself and your IQOS device are registered in EU or Switzerland; and (iii)  you experience an issue with your IQOS Device when travelling within EU and Switzerland outside the country where there device is registered.

Q: How long does coverage under this service last?

The service is offered within the duration of your IQOS voluntary warranty valid in the country of purchase.

Q: How much does it cost?

The service is a free service that is made available to all registered IQOS consumers from EU or Switzerland.

Q: How does the service work?

If you need support while abroad, contact the IQOS Customer Care toll free number *00800 23 7 23 888 for assistance.  Before placing the call, please ensure that you have on hand your complete temporary address (i.e. Hotel name and address).

*Connection limitations may apply with some mobile operators. In the unlikely event this happens, you can reach us at +30 211 211 6043 (certain charges may apply, please consult your operator for details)

Q: Can I contact my home IQOS Customer Care to assist with the replacement?

Your home IQOS Customer Care will assist you for replacement when you are located in the country where your device is registered. For any device issues or inquiries while travelling within EU or Switzerland, please contact the IQOS Customer Care toll free number *00800 23 7 23 888.

Q: I am a registered customer but my device is not registered. Can I still be supported by IQOS Customer Care when travelling within EU or Switzerland?

Only registered IQOS consumers can benefit from the service. If your device is not registered, our Customer Care agents will be able to assist you with device registration prior to providing you with the support. We advise customers to always have their devices registered in the country of residence in order to have a smooth support while you travel.

Q: Do I need to return the faulty device?

In most cases, you will keep the replaced component. Exceptions may occur in some markets jurisdiction whereby you will be requested to return the replaced component at the time the new component is delivered to you.                                                                                                                                                          

Q: If not, what should I do with it?

The symbol (add the trash bin image) on the device or on its packaging indicates that this product and its individual parts (including batteries) must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. Amongst other, waste batteries can be returned free of charge at the point of sales. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your local household waste disposal service or the shop where you purchased the device.

Q: In which countries does the service apply?

IQOS support service is available for adult IQOS consumers residing in and travelling within the following countries:

-          Greece

-          Greek Cyprus

-          Romania

-          Bulgaria

-          UK

-          Spain

-          Portugal

-          Netherlands

-          Switzerland

-          Germany

-          Denmark

-          France

-          Italy

-          Poland

-          Lithuania

-          Latvia

-          Czech Republic

-          Slovakia

-          Croatia

-          Slovenia

Q: How fast will I get a replacement device if I contact IQOS Customer Care?

The device replacement will be sent within one to four days, depending on the local service provider’s required time to deliver and your location.

Q: Do I need to make any payment for this replacement?

Replacement is free for registered customers.

Q: I tried calling IQOS Customer Care toll free number but it doesn’t work. Why? And what should I do?

Connection limitations may apply with some mobile operators. In the unlikely event this happens, you can reach us at +30 211 211 6043 (certain charges may apply, please consult your operator for details)

Q: I am travelling within EU and Switzerland and there is an IQOS store near my hotel. Can I exchange my device there?

No. Your free replacement offered under this service will occur only after calling IQOS Customer Care toll free number and providing your temporary location address where the replacement device will be delivered.

Q: Which IQOS device version will I get as replacement?

The proposed device version will correspond to the version which is being available in the visited country at the time of the replacement request.

Q: I bought a device during a trip abroad and I’m now back in my country of residence in EU or Switzerland. Who should I contact in case I need support with my device?

As you are not travelling, you can call your local Customer Support Center in your country of residence. We advise you to register your device before calling in order that have a smooth and quick support from our agents.

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Motor sport

September 1 2018

New IQOS Motor Edition Accessories

 

The IQOS Motor Edition accessories have a bold design inspired in the motor sports theme.

As part of the collection, we present two exclusive Limited Edition accessories, the Motor Edition Car Tray and the Motor Edition Clip, especially designed for your car and life on the go.

 

These products are available in very limited quantities.

Get yours on our online shop before they are all gone!

 

 

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This product is not risk free. This product is intended for adult use only.