Light blue IQOS 3 Multi and copper and white IQOS 3 devices

July 18 2019

Heat-Not-Burn Technology explained

While the idea of heating tobacco (instead of burning it) has been around for more than two decades, it took years of research and development to create heat-not-burn product. More than 7.3 million consumers have already chosen to switch from cigarettes to this alternative: our tobacco heating system IQOS.

At the heart of IQOS are sophisticated electronics that heat specially designed heated tobacco units. IQOS heats the tobacco just enough to release a nicotine-containing tobacco vapor but without burning the tobacco.

Here’s the key point: the tobacco in a cigarette burns at temperatures in excess of 800°C, generating smoke. But IQOS heats tobacco to much lower temperatures, up to 350°C, without combustion, fire, ash, or smoke.

What is there? A nicotine-containing vapor – not smoke – that makes IQOS a smoke-free product that has, among many others, these benefits when compared to cigarettes:

 

  1. No combustion: Unlike traditional cigarettes, IQOS has no risk of burning others around you, pets, clothes, and furniture as there is no lit end.
  2. No smoke: Unlike traditional cigarettes, IQOS does not burn tobacco and therefore produces no smoke.
  3. No ash: since there is no burning, IQOS produces no ash.
  4. Less smell: IQOS leaves less lingering smell on hands, hair and clothes than cigarettes.

 

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IQOS 3 motor edition

July 10 2019

IQOS Motor Edition: the new limited edition is here

The new IQOS Motor Edition has reached Spain: don’t miss this elegant, captivating IQOS design inspired by the world of motors!

The exclusive IQOS limited edition, available as models IQOS 3 and IQOS 3 Multi boasts a unique style thanks to a dramatic colour contrast between the dominant black topped with fine red details, and a material whose feel conveys all the emotions of the world of motors and motor racing, without foregoing its characteristic elegance.

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You can also combine them with the attractive new accessories to make the best of your IQOS experience: the IQOS 3 Motor Edition door cover, the IQOS 3 Motor Edition Leather folio and the IQOS 3 MULTI Motor Edition Leather pouch, Covers especially designed for an exciting life.

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IQOS 3 Motor Edition, comprises a device and pocket charger, along with all the features of the IQOS 3 device: it fits perfectly into your hand, thanks to the new, compact, ergonomic design and charger - 15% faster than the IQOS 2.4 Plus - with a charge that lasts for 20 individual uses. This special edition also retains the innovative ProtectPlus™ system to protect your device from unexpected impacts and blows.

IQOS 3 Multi Motor Edition offers adult smokers an all-in-one pocket design that is easy to carry wherever you go and lasts for 10 uses with no need to recharge the device each time; ideal for an uninterrupted experience.

Style, passion and innovation abound in this new, limited edition IQOS. This new product is available for purchase from our website or authorised IQOS stores for a limited time and number of models only - make sure you don't miss out!

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Blue IQOs 3 kit and blue objects

July 1 2019

Summer is already here, but are you ready?

There is nothing better than the arrival of good weather and holidays. Whether you decide to travel within Spain, head abroad or simply stay at home, the summer is the perfect time to relax, doing what you most enjoy, alone or with friends and family.

If you are planning on making the most of your time off to travel, remember to put your essentials in your case: your sunglasses, a good book, sun cream and, if you are an IQOS user, your IQOS and its accessories, of course.

Make a list with everything you cannot leave behind and do not forget to include your IQOS charger and cleaning kit, necessary to ensure optimal use of IQOS, wherever you may go.

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No matter how you organise your trip, whether planning your holiday a year ahead or instead improvising some last minute travel or even staying in your home town. Wherever you are, the IQOS assistance service will be on hand at all times, wherever you need it.

Wherever you go, IQOS adapts to you. Discover what we have prepared, according to your destination:

Staying in Spain

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Heading abroad is without doubt a very enriching experience, but so is getting to know your own country. If you have decided to stay put in Spain this summer and set about discovering its own enchantment, you can benefit from full IQOS technical assistance and services at the selected IQOS sales points in Corte Inglés and other shopping centres as well as in a great many IQOS sales outlets across the country.

 

 

Heading out of Spain

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Discovering new countries and customs is one of the most exciting experiences there is. Here at IQOS, we have thought it all out and want you to fee secure during your travels. With the new special support service IQOS assistance is now available virtually all over Europe and Switzerland.

 

 

 

I'll be in Madrid

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Don’t miss the new IQOS & CO space, an oasis in the city where you can enjoy exquisite dishes and the excellent cultural programme designed just for you. Don’t forget to visit the IQOS store in the IQOS & CO space, where a specialised support team is on hand to solve any issues, clean your device free of charge and much more besides. Find out more about the new IQOS & CO space

 

 

 

Si eres de los que prefieren esperar al último momento, también podrás encontrarnos en algunos aeropuertos internacionales de España como el Aeropuerto de Madrid-Barajas Adolfo Suárez.

Además, temporalmente durante este verano y para estar más cerca de ti, hemos abierto 17 puntos de venta IQOS en las costas españolas. Te mostramos los puntos temporales:

Puntos de asistencia en España - IQOS

Remember you still have your regular IQOS sales outlet available in the peninsula, on the Canary Islands or on the Balearic Islands.

Find your nearest sales outlet in Spain here.

 

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IQOS 3 coloured caps: blue, pink, green and yellow

June 24 2019

The summer is here and with it, the new IQOS trends and colours

As the warm weather reaches us, we say goodbye to coats and instead see bright colours and new sunny designs abound in shop windows. These new trends are also featured in the IQOS devices and accessories, with a fun, dog-day range of colours to be mixed and matched at will, along with leather pouches and sleeves to protect your device whilst giving it sophisticated flair.

We want our users to be able to customise their devices to suit their own personal taste to take them with them on their seasonal travels and this is precisely why IQOS has created its new summer packs; ideal to shine at this time of the year, they are available for all three versions of IQOS: IQOS 2.4 Plus, IQOS 3 and IQOS 3 MULTI. 

If you are not sure what colour to choose or which accessory to buy, you can take a look at all the colour options available in our on-line website store, which offers an infinite range of combinations for your pack, making it just as unique and special as you. 

You will also find suggested combinations for each pack, created from the most summery colours to inspire you.

We have created a selection of five summer packs, available for all versions of our devices, to give you an idea of the new colours and accessories we have for you this summer. Colour your summer and personalise your IQOS with these accessory packs!

IQOS 3

Summer pack IQOS 3 cap, charger cover and leather sleeve. IQOS 3 caps and charger covers are available in 4 different colours. The leather pouch, available in 2 different colours, will allow you to have your IQOS 3 and tobacco units for heating with you at all times, wherever you are.

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IQOS 3 Multi

Summer pack IQOS 3 MULTI cap and leather pouch. IQOS 3 MULTI caps are available in 4 colours. The leather pouch, available in 2 different colours, assures your IQOS 3 MULTI protection and a personalised design. The ideal accessory to protect and use your device at all times.

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IQOS 2.4 PLUS

Summer pack 2.4 PLUS cap and roll-up leather pouch. This model flaunts a roll-up pouch making it ideal for travelling or holding your IQOS 2.4 PLUS and the tobacco units for heating all together. It is available in two different colours.

Summer pack 2.4 PLUS cap and leather pouch. This model’s leather pouch is available in 2 different colours, to protect your IQOS 2.4 PLUS perfectly. The ideal accessory to protect and carry your device with you everywhere you go.

Summer pack 2.4 PLUS cap and leather sleeve. The leather sleeve, available in 2 different colours, will protect your IQOS 2.4 PLUS whilst giving your device a touch of style and elegance.

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Blue IQOS 3 kit and women and man holding hands

June 20 2019

Can IQOS help me get rid of cigarette smell?

Improving the present through innovation is the main goal that drove us to invest time and resources in technological and scientific development in order for a smoke-free future to be possible. These efforts have enabled the creation of a new technology called Heat-not-burn, which is the basis of the IQOS electronic device. This system differs from traditional cigarettes for the absence of combustion: it does not burn, but heats the tobacco.

IQOS is a better alternative to burning tobacco as it offers several benefits to smokers, from completely eliminating smoke itself to a dramatic reduction of cigarette-like smell. Smokers who switched to IQOS say that their breath smells better and they feel more confident while surrounded by other people now that they don’t smell like smoke anymore[1]. This simple yet fundamental change can significantly improve some important aspects such as smokers’ oral care and overall aesthetics compared to continuing to smoke traditional cigarettes.

How to get rid of tobacco smell?

Thanks to IQOS, an electronic device that does not produce any smoke or ash, you can say goodbye to cigarette smell. The innovative HeatControl™ technology heats the tobacco to a temperature up to 350 ºC, thus avoiding the combustion of tobacco like in normal cigarettes. Therefore IQOS does not produce any ash and significantly reduces the classic cigarette smell. How is that possible? IQOS produces a tobacco vapor that clears much quicker than the smoke of cigarettes.

What are the advantages of reducing tobacco smell? The smoke of cigarettes can be really annoying, not only to smokers themselves but also to those around them. The tobacco smell doesn’t easily go away, impregnating all the materials, like fabric, hair, hands and furniture that are exposed to smoke. For all these reasons, IQOS gives you the possibility of removing smoke from your favourite moments.

IQOS, a better alternative for smokers

Currently, there are more than 7.3 million people using IQOS in their daily life, which leads us to believe that a smoke-free future is possible and that IQOS, although it is not risk-free, is really a better alternative for adult smokers. Moreover, IQOS is a product made for the user envisaged to continue improving its performance, durability and customization.

Where to buy IQOS

Where to buy IQOS? On our e-shop and also in the dedicated retailers. Furthermore, if you live in Madrid you can already try the Click&Collect service for IQOS 3 and IQOS 3 Multi. IQOS 3 Multi is our latest model, with a long-lasting battery and the implemented ProtectPlus™ system, conceived for improving reliability and protection of the device.

If you have any doubts or concerns, you can always refer to the FAQs on our website, request your free product trial or get in touch with one of our experts who can explain you the advantages of IQOS and answer your doubts.

 

[1] Source: an online survey conducted by external market research agencies in 2016 and 2017 to a selected sample of 3,157 IQOS users in Japan, Switzerland, Italy, Romania, and Spain.

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What is a tobacco heating system?

June 13 2019

What is a tobacco heating system?

IQOS is an electronic device that uses sophisticated electronics to heat tobacco instead of burning it. Also referred to as a heat-not-burn product, it uses HeatControl™ Technology to control and regulate the temperature to which the tobacco product is subject in order to prevent it from combusting.

IQOS has a tobacco heating system that is meant to be used with specially designed tobacco sticks, heating the tobacco heats just enough to release a nicotine-containing tobacco vapor but without burning the tobacco.

How does the tobacco heating system that is integrated in the device work?

IQOS has a tobacco heating system available in three versions. IQOS 2.4 PLUS and IQOS 3 have two main components, an IQOS holder and a charger. IQOS 3 Multi is an integrated product that combines the holder and charger and allows multiple uses without recharging the battery.

Both work in the same way: a consumer inserts the heated tobacco unit into the IQOS holder, which contains an electronically controlled heater. The consumer pushes a button to turn on the heater, and then draws on the heated tobacco unit.

Tobacco is heated electronically through a controlled heating blade to temperatures up to 350°C, avoid burning the tobacco. It also has an over-heating protection mechanism, which turns itself off if necessary. The holder supplies heat to the heated tobacco unit via the heating blade for approximately six minutes or 14 puffs, whichever comes first. Once the heated tobacco unit is finished, the consumer removes it from the holder, and then it can be disposed of safely in a waste bin. After each use, the consumer recharges the holder by inserting it into the charger.

After each use with the original three component heating system (IQOS 2.4 PLUS and IQOS 3), the small battery in the holder needs to be recharged by inserting it into the charger. The charger itself can be recharged from household power sockets. The integrated version (IQOS 3 Multi) must be charged after ten consecutive uses.

 

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The IQOS Myth Busters you need to know

June 6 2019

The IQOS Myth Busters you need to know

Are you an adult smoker who are considering the switch from cigarette smoking to IQOS tobacco heating system? With any new technology, there are always myths that need to be sorted from the reality. Here, we bust some of the most popular myths around IQOS.

 

1. MYTH: IQOS burns tobacco

TRUTH: Cigarettes burn tobacco; IQOS heats tobacco. Therefore, unlike cigarettes, IQOS has no risk of burning others around you, pets, clothes, and furniture as there is no lit end.

 

2. MYTH: IQOS tobacco heating system produces smoke

TRUTH: IQOS tobacco heating system is the first of our current smoke-free products portfolio. Unlike cigarettes, IQOS tobacco heating system does not burn tobacco and therefore produces no smoke. This means that IQOS generates no cigarette smoke smell. In addition, when using IQOS, the tobacco vapor dissipates more quickly than cigarette smoke.

 

3. MYTH: Heated tobacco sticks don’t contain nicotine

TRUTH: IQOS is used with tobacco sticks containing tobacco, and nicotine is naturally present in tobacco. Nicotine is naturally present in the tobacco plant and is not an ingredient which we add to the tobacco sticks. Therefore, using IQOS is addictive.

 

4. MYTH: I can use traditional cigarettes in my IQOS

TRUTH: You can’t use traditional cigarettes in your IQOS. Instead, you need to use heated tobacco sticks, which are specifically designed for heating, not for smoking.

 

5. MYTH: IQOS tobacco heating system is the same as an electronic cigarette (e-cigarette)

TRUTH: No, IQOS is not an electronic cigarette (e-cigarette). IQOS heats real tobacco to generate a nicotine-containing vapor while electronic cigarettes (e-cigarettes) produce a nicotine-containing vapor without using tobacco. Both categories are alternatives to smoking which eliminate the burning (combustion) of tobacco. However, the difference is that IQOS uses tobacco while electronic cigarettes (e-cigarettes) do not.

 

6. MYTH: IQOS is a smoking cessation device

TRUTH: No, IQOS is an alternative for adult smokers who would otherwise continue to smoke without many of the inconveniences of cigarettes, such as ash or smoke. Therefore, IQOS is not a cessation device or intended as a device to quit smoking. If you are concerned about the health effects of smoking, your best option is to quit tobacco and nicotine use altogether.

 

7. MYTH: IQOS stands for ‘I Quit Ordinary Smoking’

TRUTH: It doesn't. Instead, it's a brand name used to represent PMI's cutting-edge research and innovative technology in smoke-free alternatives to cigarettes.

 

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Golden IQOS 3, woman typing and coffee with milk

May 30 2019

What makes IQOS different from vaporisers?

In order to take our place in the world of electronic cigarettes and understand the main differences with IQOS, it is interesting to take a look at how on the one hand the first vaporisers came about and, on the other, the origin and main aim of IQOS.

Electronic cigarettes and vaporisers have now been on the market for decades. They were developed with a clear aim: to offer an alternative to traditional combustion of tobacco and help smokers that wanted to leave smoke behind.

At Phillip Morris, faced with the emerging alternatives and the change taking place in the world of tobacco, we made a decision: to invest time and resources in creating a truly innovative product that would be a better choice for smokers. After 10 years of research, we finally launched an innovative product on the market that has revolutionised the industry: the IQOS device.

What is the main difference between IQOS and a vaporiser?

The real difference between IQOS and a vaporiser is that the Philip Morris device is designed for adult smokers looking for a better alternative to the traditional cigarette, whilst vaporisers are intended to be an alternative to tobacco, given that most of them use liquids.

The main innovation behind IQOS is the HeatControl™ technology, which heats the tobacco rather than burning it. This apparently simple change means that instead of smoke, a tobacco aerosol is produced, which does not generate ash, meaning there is no risk of burning you or those around you.

What different types of vaporisers exist?

We can find multiple types of electronic cigarettes available on the market today, most of which use liquids, with or without nicotine, of various flavours, etc. These electronic cigarettes or vaporisers can in turn be divided up into three groups:

  • Disposable cigarettes (or “ciga likes”): electronic cigarettes designed for single-use or for being used with disposable capsules.
  • Vape pens: liquid rechargeable e-cigarettes that usually feature a tank and an atomiser.
  • Variable power electronic cigarettes or mods: electronic cigarettes that generally have a powerful battery and customisation options.

What are the main characteristics of IQOS devices as compared with vaporisers?

  • It does not use liquids, as instead do most vaporisers, instead using units of tobacco for heating that have been specially designed be heated with the IQOS device.
  • Its refined, rounded design and carefully-developed size make IQOS an elegant, yet practical item.
  • It is an ergonomic device conceived for simple, easy use.
  • It is pocket sized, making it perfect for carrying wherever you need it.
  • Its bag or tabletop charging devices are innovative, convenient and quick.
  • IQOS offers a full range of accessories to customise the device as you prefer.

Where can IQOS devices be found?

If you still don't have your IQOS and want to be a part of our great family, it’s time to get your own device. They are available from:

  • our website, in the on-line store, where there is a full range of products available that Philip Morris has launched for adult smokers like yourself.
  • authorised IQOS sales points and stores. Visit the store locator section of our website to find your nearest store.

And if you are still not sure, or would like a trial period before buying your very own IQOS, you are free to use our trial service. Make a request by filling in our website form and an IQOS representative will contact you to bring you the product and explain all its advantages in person.

Don’t stay stuck in the past, the better alternative is here now: smokeless, no ash, no cigarette smoke and combustion-free... this is what IQOS is all about.


IQOS is for adults only who would in any case continue to smoke tobacco products or use products containing nicotine. IQOS is not an alternative for stopping tobacco and nicotine consumption. IQOS is not without risk. The units of tobacco for heating used with IQOS contain nicotine, which is addictive.

The best way of reducing tobacco-related health risks is to stop consuming tobacco and nicotine products entirely.

 

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Why is changing to IQOS a better alternative?

May 16 2019

Why is changing to IQOS a better alternative?

The best choice a smoker can make is to stop consuming tobacco and nicotine products entirely. However, for those who do not wish to, there are better alternatives to the traditional cigarette.

At IQOS, we are very proud of our devices and the more than 7.3 million users worldwide who have placed their trust in us, opting to make the move to IQOS HeatControl™ technology. One of the great advantages of our electronic devices is that by eliminating combustion, you also eliminate smoke and ash.

Our main aim is to put the latest technological and scientific progress made at the service of adult smokers, improving their experience and that of the people around them. If you have not yet had the chance to try out our device (you can request a free trial here), we will explain just why it is better to swap to IQOS, so that you have a clearer idea.

What is the secret of IQOS?

IQOS has developed the perfect formula to meet the expectations of even the most demanding smokers, yet at the same time eliminating some of the disadvantages of traditional cigarettes. Heating tobacco to a maximum temperature of 350º generates an aerosol that contains nicotine without the smoke and smell of the traditional cigarette, thereby making IQOS a better choice than a traditional cigarette and perfect for even the most demanding smokers.

What are the advantages of IQOS?

  • IQOS is an electronic device that does not generate smoke; it is an aerosol that dissipates more quickly.
  • It does not produce ash.
  • It smells less, leaving no cigarette smoke, which is replaced by a less persistent odour, on clothes and hair.
  • Differently to cigarettes, as there is no lit tip, with IQOS there is also no risk of burning those around you, nor pets, clothes or furniture.

This simple change, eliminating combustion and heating tobacco, is the real key to our success. As the tobacco is not burnt, there is no smoke or ash and this reduces the smell and dirt. In thus doing, IQOS users can use it without the nuisance caused by smoke from a traditional cigarette.

Discover the practical elegance of IQOS

The advantages offered by IQOS are not purely technological. Its elegant, easy-to-handle, convenient pocket size make IQOS a complete electronic device, designed to simplify the life of adult smokers, without forgoing elegance.

The new, compact design flaunted by IQOS 3 means you have the perfect size device to carry wherever you like, in your pocket, bag or even by hand. Its rounded edges make it more ergonomic and more natural and intuitive to hold. Aspects like the vibration and LED lighting have been improved to assure a more user-friendly experience.

The IQOS 3 Multi model allows you to use the device continuously, with no need to constantly charge it - perfect for users not wanting to wait. Its integral, compact, light design is perfect for carrying with you at all times to enjoy the IQOS experience without having to wait.

Tell other smokers about your IQOS experience and share the change

More and more smokers are changing to IQOS. If you are already one of the 7.3 million users who have made the switch to IQOS and want to share the change, recommend IQOS to other adult smokers. Your friends and acquaintances will thank you for it.

Leave smoking, ash and the smell of traditional cigarettes in the past and open to the new horizon proposed by IQOS, with an experience that has to be first-hand. Because the change is here now. Don't miss out - try the advantages of IQOS for yourself.

 

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The alternatives to traditional tobacco

May 9 2019

The alternatives to traditional tobacco: Why don’t all smokers want the same thing?

IQOS is the result of many years of work and research and offers a better alternative for adult smokers. Electronic cigarettes and vaporizers have been around on the market for many years now, but only IQOS gives an alternative using real tobacco instead of liquid with nicotine.

The revolutionary IQOS HeatControl™ technology is based on heating tobacco rather than combustion. At first glance, it may appear that the change from burning to heating is not a major one, yet it is. It is the turning point that will change the way tobacco is consumed forever.

How is IQOS technology a better choice than smoking?

The key lies in the temperature. The heart of the IQOS device features the heating plate, which heats the tobacco without burning it up to approximately 350º, whilst in traditional cigarettes this temperature exceeds 800º, burning and producing smoke.

The temperature reached by heating tobacco units that IQOS devices use suffices to release a tobacco aerosol that contains nicotine.

It is important to highlight that IQOS is not a tool to stop consuming tobacco and nicotine but a better alternative for adult smokers who would otherwise continue to smoke. You need to know that IQOS isn’t risk free and that the heated tobacco units used contain nicotine, which is addictive. The best way to reduce risks related to tobacco is to completely quit tobacco products and nicotine.

Why is IQOS a better choice than traditional tobacco?

  1. IQOS heats tobacco instead of burning it, therefore it generates no ash and no smoke.
  2. Unlike traditional cigarettes, IQOS has no risk of burning others around you, pets, clothes, and furniture as there is no lit end.
  3. IQOS generates less smell than cigarettes and it is less likely to bother people around you.
  4. When using IQOS, the tobacco vapor dissipates more quickly than cigarette smoke.
  5. Smokers who switched to IQOS say that their breath smells better [1] and that there is less unpleasant feeling and aftertaste left in their mouth compared to smoking traditional cigarettes [2].

These are the main advantages of using IQOS devices compared to continuing to smoke. That’s why more than 7.3 million smokers worldwide have made the change from traditional cigarettes to IQOS. The key to the success lies in the fact that our devices have found the way to satisfy the needs of smokers wishing to find a better alternative.

The various alternatives to traditional tobacco offered by IQOS

At IQOS, we know that not all smokers want the same thing and this is why we strive to satisfy the needs of all our customers.

Take a look at this comparison of IQOS 3 and IQOS 3 Multi, two of our main products.

IQOS 3: the most advanced alternative to tobacco

IQOS 3 is the alternative for those looking for an improved, high technological performance product.

  • The system consists of two elements: device and pocket charger
  • Compact, ergonomic design
  • The improved ProtectPlus™ system offers greater product reliability and durability
  • USB-C charging port
  • A large range of accessories to customise your IQOS

IQOS 3 Multi: the alternative to tobacco for intensive use

IQOS 3 Multi is designed for smokers who do not want to have to wait for their device to charge between each use.

  • It is a unique device.
  • Designed with a built-in pocket.
  • Its main feature is that it can be used for 10 times consecutively without needing to charge it between each use.
  • USB-C charging port
  • A large range of accessories to customise your IQOS

For more details, information about the weight, size, charging time, battery capacity, etc., consult our website, where full explanations are given of all the technical data of both products. And if you have any doubt, contact us through the various channels available:

 


[1] Source: Online survey conducted by third-party research agencies in 2016 and 2017 among 3.157 IQOS users in Japan, Switzerland, Italy, Romania and Spain.

[2] Source: Online survey conducted by third-party research agencies in 2015, 2016 and 2017 among 3.344 IQOS users in Japan, Switzerland, Italy, Romania and Russia

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Do you consume nicotine by using IQOS?

May 2 2019

Do you consume nicotine by using IQOS?

Yes, nicotine is naturally present in the tobacco leaf which is used in the production of heated tobacco units, that have been designed to be used with IQOS.

However, nicotine is addictive and may cause side-effects similar to those associated with other nicotine-containing products. Click here for more information.

A better alternative to tobacco? Yes, IQOS

Today, there are various alternatives available to traditional tobacco. From Philip Morris Internacional (PMI) we introduce you a better alternative: IQOS. In recent years, the search for a better lifestyle has given rise to a large quantity of smokeless alternatives, like IQOS, that uses real tobacco.

This makes IQOS so much more than an electronic device, it represents the future or those smokers searching a better alternative to traditional tobacco. IQOS has a unique formula that makes it special: its HeatControl™ patented system. When heating tobacco, it produces an aerosol which contains nicotine, but doesn’t generate smoke, ash or cigarette-like smell.

IQOS encompasses sophistication and convenience in a single device: its compact, ergonomic design that is easy to carry with you at all times, means your electronic device can be ready for use at any time. See how IQOS works and what accessories can be used to tailor it to your needs.

Get the latest version of IQOS

From Phillip Morris International (PMI) we have created a series of products that eliminate tobacco combustion. This new generation of electronic devices are the future of a smokeless life, cigarette-like smell or ash.

Our online store offers various different models of IQOS to suit different lifestyles and needs. Find yours and get your latest IQOS accessories, like the different colour casings. You can also buy the latest version, the IQOS 3, which features a compact, ergonomic design and functions with IQOS PortectPlus™, the best protection for your device.

Do you want to know more about IQOS?

Want to buy your electronic device but still in doubt as to how IQOS works? Contact us via our  Live Chat, which you can find at the bottom right corner of our webpage, through our social networks (Facebook, Twitter) or ask for assistance at your nearest IQOS store. You can also call Customer Services on 900 152 015 (free calls from Spain, Monday to Friday, 9:00am to 9:00pm; weekends 9:00am to 6:00pm - 1 hour earlier in the Canary Islands). Or take a look at our Frequently Asked Questions (FAQ).

And if you still don’t have your IQOS, don’t delay: ask for your free trial IQOS now.

 

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How IQOS 3 and IQOS 3 Multi work. Beginner’s guide

April 25 2019

How do IQOS 3 and IQOS 3 Multi work? Beginner’s guide

One of the main characteristics of the IQOS 3 and IQOS 3 Multi devices is how easy they are to handle and their discreet design, making them perfect for carrying with you at all times, in your pocket or handbag. If you have just bought your very own electronic device IQOS, this guide will help you start enjoying IQOS.

The first thing you need to know is that thanks to IQOS HeatControl technology, the tobacco is not burnt, rather it is heated. The heating plate takes the tobacco to a temperature of 350 degrees. IQOS non-combustible tobacco technology is the result of a great many years of research and hard work.

 

IQOS 3

IQOS 3 is a system that consists of two parts: the device and the pocket charger. Its compact design fits easily everywhere and keeps the device charged for 20 uses. The new Protect Plus system offers greater resistance to impacts, ensuring the battery lasts longer and improving the opening system.

The IQOS 3 kit, also on sale on our online store, includes the following:

  • A pocket charger
  • An IQOS 3 device
  • A power adapter
  • IQOS cleaner
  • IQOS cleaning sticks

How does your IQOS 3 work? Basic steps to use your device

  1. Fill your device with the heated tobacco stick.
  2. Press the button until you feel it vibrates.
  3. When the light remains fix and the device vibrates, it is ready for you to use
  4. Your device will warn you when 30 seconds remain by vibrating twice.
  5. When the light goes out, you have finished.
  6. Pull from the cap and remove the used heated tobacco stick.
  7. Now charge the device with the pocket charger.

 

IQOS 3 Multi

If you just can’t wait, the IQOS 3 Multi is designed and conceived for you and all those who cannot wait that extra minute. IQOS 3 Multi allows you to use it 10 times consecutively with just one charge. Forget about the pocket charger, its built-in, all-in-one design is perfect for carrying it conveniently in your pocket, bag or hand, always ready for use, making it perfect for those with hectic lifestyles and limited time available.

How does the IQOS 3 Multi work? Basic steps to use your device

  1. Press and hold the button for 4 seconds to turn your IQOS 3 Multi on.
  2. Rotate the device cap and insert the heated tobacco stick.
  3. Press down until the filter line of your heated tobacco stick.
  4. Keep the button pressed until it vibrates.
  5. Once ready for use, the button will stay white and the support will vibrate twice.
  6. When running out, 30 seconds before the end, the device will vibrate twice thereby letting you know that you have finished.
  7. When the light goes out, the session will be finished,
  8. Pull the cap up and remove the used heated tobacco stick.
  9. You can use it up to 10 times consecutively, without needing to charge the device.

 

As you will have seen, using IQOS devices is very easy but if you have any doubt at all, please take a look at our FAQ section or contact us via the Live Chat option available on this page, or use any of the contact channels available in our help section.

And if you want to customise your device, you can do so with your favourite IQOS accessories: tips, covers, leather cases... there is a huge selection of possible combinations. Take a look at our online store to see more.

 

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IQOS is an Intuitive Alternative to Smoking

April 18 2019

Developed for smokers, IQOS is an intuitive alternative to smoking

Built with smokers in mind, the intuitive design of IQOS is a result of over 10 years of research and development. Let’s look in more detail at the device, a winner of the 2017 Good Design Award.

Slim and stylish design

Weighing in at approximately 120 g, IQOS is so light you can take it anywhere. The heft of the device feels light in the hands, and with dimensions of approximately 11 cm by 5 cm, it’s about the size of a small mobile handset.

The Jury of the Good Design Awards 2017 say, “The distinct shape and the combination of sleek metallic tones with neutral colourways… gives IQOS an aesthetically pleasing and smart feeling that integrate elegantly into everyday life.”

Simple to use, ready at a touch

To use IQOS, simply insert a specially designed heated tobacco stick into the IQOS holder and press the button to heat the tobacco. There’s no need to continuously hold down on any buttons like some e-cigarettes, and after the experience is over (14 puffs or 6 minutes, whichever comes first), your IQOS will shut off automatically.

Place the IQOS holder into the pocket charger again to charge the holder for your next experience. Some IQOS users prefer to always have their IQOS ready, and buy a second holder, for continuous charging. Our variety of carry cases are designed to hold an IQOS, a second IQOS holder, and a pack of heated tobacco sticks for convenient carrying.

Convenient pocket charger and battery indicator

The pocket charger holds the IQOS holder while charging and also stores the holder when it’s not in use. Indicator lights on the pocket charger ensure you always know when your IQOS holder is charged and how much battery remains in the pocket charger. One light indicates 25% battery power remaining, two lights 50% battery power remaining, and so on.

Your IQOS comes shipped with 50% battery life in the pocket charger, and you should be able to use your IQOS right away. There’s no need to charge the pocket charger to full power to use the IQOS holder. Once the pocket charger is fully charged, you can use it 20 times – the same number of times as sticks in a pack of heated tobacco sticks.

Discover more on IQOS and its advantages.

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Improve your IQOS battery life

April 4 2019

Looking After Your Device: 5 Ways to Extend Your IQOS Battery Life

Would you like to extend the life of your IQOS battery? Like any other electronic device, frequent use tends to drain power and performance if it’s not used correctly, and no one wants to be caught short with a flat IQOS. So we’ve compiled a list of five great ways that you can keep power and extend your IQOS battery, as well as a few tips for keeping your device in great working order: 

 

1. Unplug your IQOS when fully charged

One of the most common ways to wear out your IQOS battery is to overcharge it. So leaving your device in the IQOS charger overnight can end up causing the battery to empty. Even though it’s a bit less convenient, unplugging your IQOS when it’s fully charged is an easy way of keeping battery life longer. 

 

2. Don’t let the battery empty before you recharge it

Allowing your battery to empty fully before you recharge it, really reduces its lifespan. Instead, recharge the IQOS after every 20 uses - which, conveniently, is whenever you finish a pack of heated tobacco sticks.

 

3. Store IQOS at the correct temperature

It’s a little-known fact that exposure to high temperatures can damage products like e-cigarettes and IQOS, reducing the lifespan of both the device and its battery. After each use, make sure that you store your IQOS in a cool and well-shaded area. Try not to store your device in very cold places either. 

 

4. Keep your IQOS clean

To get the most out of your IQOS, clean it regularly using the IQOS cleaner and cleaning sticks - this will keep your IQOS in great condition and will give you a satisfyingly consistent taste. 

 

5. Use it regularly

By using and charging your IQOS regularly, you won’t allow the battery to drain, which means it will always have the level of power you need for the best experience.
 

IQOS Battery Safety

We often see concerns about the safety of e-cigarette batteries on the internet, but IQOS does not fall into this category. All IQOS products undergo exhaustive safety tests before they go on sale. Every material used is tested and assessed, and each component is made to an extremely high level of quality and safety standards.

At the end of lifecycle of your IQOS device, you can bring it to the nearest recycle point as you can do with other regular electronic devices.

 

Discover more about the technology behind IQOS and its advantages.

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Click and Collect Spain IQOS

February 28 2019

Click and Collect is now available – collect your IQOS in selected stores

Together with the launch of the new IQOS 3 and IQOS 3 Multi, we inaugurate the new e-commerce service Click & Collect. Available for all the IQOS product range, it allows you to shop online and collect your purchase in selected stores.

You can be one of the first to discover all the advantages of the new IQOS 3 devices: make your purchase online, select the option collect in store and chose one of the following collecting points. Live the IQOS experience.

Where to collect your IQOS in Madrid

  • C.C. Plaza Norte 2, San Sebastián de los Reyes | Monday to Saturday: 10 am-10 pm - Sunday: 11 am-9 pm
  • C.C. Gran Plaza, Majadahonda | Monday to Sunday: 10 am-10 pm
  • C.C. Plenilunio | Monday to Sunday: 10 am-10 pm
  • C.C. Castellana 200 | Monday to Sunday: 10 am-10 pm

 

More stores will soon be available for the service Click and Collect.

 

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IQOS_Terrace

December 15 2018

The snow is back! So does IQOS Terrace!

Our exclusive space IQOS Terrace reopens its doors to offer you unique experiences in your ski trips.

Located in one of the most beautiful places of the Pyrenees Grandvalira - sector Tarter, it is the perfect place to make a stop and relax during the ski day.

All of this and much more can be found at IQOS Terrace:

• Terraza Lounge

• DJs

• Restaurants

• Cocktails

• IQOS Store

 

IQOS TERRACE IS RESERVED FOR ADULTS OVER 18 ONLY.

 

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pop_up madrid

November 8 2018

MADRID OPENS THE DOORS TO THE NEW IQOS POP UP STORES!

Did you already visit our pop up stores?

We wait for you every day at Gran Plaza 2, Plaza Norte 2 and shopping mall Zielo from Monday to Sunday, to offer you the best experience with IQOS.

Our experts will attend you with information, sale assistance of devices and accessories and also after sales services, like cleaning.
 

IQOS POP UP STORE PLAZA NORTE 2:
MONDAY – SATURDAY: 10-22 Hours
SUNDAY: 11-21 Hours

Plaza del Comercio, 11-12, ground floor
28703, San Sebastián de los Reyes, Madrid, España

 

IQOS POP UP STORE GRAN PLAZA 2:
MONDAY – SUNDAY: 10-22 Hours

C/ de los Químicos, 2 – first floor
28222, Majadahonda, Madrid, España

 

IQOS POP UP STORE ZIELO (POZUELO)
MONDAY – SATURDAY: 10-21:30 Hours

SUNDAY AND HOLIDAYS: 12-20 Hours

Shopping Mall “Zielo” - Av. de Europa, 26B

28224 Pozuelo de Alarcón, Madrid, España

 

Space reserved for adults only.

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Servicio de limpieza gratuito y profesional para tu IQOS

September 3 2018

Professional free IQOS device cleaning

Visit one of our authorized points of sale where you will receive personalize support, solve any question you might have regarding your IQOS device and will benefit from a free professional IQOS device cleaning.

Because the regular cleaning of the IQOS Holder is essential to guarantee a consistent experience of taste and prevent malfunctions, now you can have a free deep cleaning for your IQOS in the selected stores below.

 

 

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Servicio de soporte especial IQOS

June 22 2019

IQOS International Assistance Service

Are you experiencing issues with your IQOS device while travelling abroad?

We are proud to offer adult IQOS consumers our free IQOS support service while travelling to selected countries where IQOS is available.

In case you experience an issue with your IQOS Device when travelling within selected countries where IQOS is available, now you can benefit from our service which includes replacement of your non-functional IQOS device, where possible.

This service is offered within the duration of your IQOS voluntary warranty valid in the country of purchase.

How to enroll

If you are already registered as an adult IQOS consumer with a registered IQOS Device you can take advantage of this service immediately.  If not, register yourself and your IQOS Device at iqos.com to start enjoying this service.

Contact us

If you need support while abroad, contact the IQOS Customer Care toll free number +800 2559 2559 for assistance.  Before placing the call, please ensure that you have on hand your complete temporary address (i.e. Hotel name and address).

*Connection limitations may apply with some mobile operators. In the unlikely event this happens, you can reach us at +41 21 547 88 88 (certain charges may apply, please consult your operator for details)

Travel tip

If you are using your IQOS Device overseas, please ensure your AC Power Adaptor is suitable for the country voltage where you are staying. 

Important details about IQOS special support service

IQOS support service is available for adult IQOS consumers residing in and travelling within the following countries:

Denmark, France, Germany, Greek, Italy, Lithuania, Monaco, Netherlands, Poland, Portugal, Romania, Spain, Switzerland, UK, Bulgaria, Slovenia, Czech Republic, Slovakia, Latvia, Greek Cyprus, Croatia, Andorra, Albania, Bosnia & Herzegovina, Sweden, Armenia, Israel, Kazakhstan, Russia, Serbia, Ukraine, Moldova, Japan, New Zealand, South Korea, Malaysia, Indonesia, Palestine, South Africa, Turkish Cyprus, La Réunion, Canada, Colombia, Curacao, Guatemala, Dominican Republic.

Terms and conditions

Service options, IQOS Device and its components availability, response and delivery times may vary according to country.

You can check your registration status on iqos.com by logging in with your credentials.

This service will not affect your statutory rights and rights under the IQOS voluntary warranty valid in the country of purchase.

Where an exchange takes place, then any replacement part becomes your property and the replaced part becomes the property of the entity which makes the exchange.

IQOS Device issues are defined in terms of material or workmanship when used in accordance with the IQOS User Guide.

The following are excluded from the service: a) damage caused by normal wear and tear; b) cosmetic damage (such as scratches, dents, broken plastic etc.); c) damage caused by misuse, power surge, improper handling, liquid contact or fire; d) malfunction due to use with non-compatible product; e) damage or malfunction caused by attempt to open, modify and repair, either by a user or by a service provider not accredited by the manufacturer; f) damage or malfunction caused by failure to use as described in the associated IQOS User Guide.

Please contact our Customer Care team if you have any questions, or would like help using your IQOS Device.

Frequently asked questions on IQOS International Assistance Service

Who/what is covered by the IQOS Special Support Service?

The Special Support Service is applicable only when all three of the following conditions are met: (i) you are an adult IQOS consumer from selected countries where IQOS is available; (ii) yourself and your IQOS device are registered in countries where IQOS is available; and (iii) you experience an issue with your IQOS Device when travelling within selected countries where IQOS is available, outside the country where there device is registered.

How long does coverage under this service last?

The service is offered within the duration of your IQOS voluntary warranty valid in the country of purchase.

How much does it cost?

The service is a free service that is made available to all registered IQOS consumers from selected countries where IQOS is available.

Q: How does the service work?

If you need support while abroad, contact the IQOS Customer Care toll free number +800 2559 2559 for assistance.  Before placing the call, please ensure that you have on hand your complete temporary address (i.e. Hotel name and address).

*Connection limitations may apply with some mobile operators. In the unlikely event this happens, you can reach us at +41 21 547 88 88 (certain charges may apply, please consult your operator for details)

Can I contact my home IQOS Customer Care to assist with the replacement?

Your home IQOS Customer Care will assist you for replacement when you are located in the country where your device is registered. For any device issues or inquiries while travelling within selected countries where IQOS is available, please contact the IQOS Customer Care toll free number +800 2559 2559.

I am a registered customer but my device is not registered. Can I still be supported by IQOS Customer Care when travelling within selected countries where IQOS is available?

Only registered IQOS consumers can benefit from the service. If your device is not registered, our Customer Care agents will be able to assist you with device registration prior to providing you with the support. We advise customers to always have their devices registered in the country of residence in order to have a smooth support while you travel.

Do I need to return the faulty device?

In most cases, you will keep the replaced component. Exceptions may occur in some markets jurisdiction whereby you will be requested to return the replaced component at the time the new component is delivered to you.

If not, what should I do with it?

The symbol on the device or on its packaging indicates that this product and its individual parts (including batteries) must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. Amongst other, waste batteries can be returned free of charge at the point of sales. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your local household waste disposal service or the shop where you purchased the device.

In which countries does the service apply?

IQOS support service is available for adult IQOS consumers residing in and travelling within the following countries:

Denmark, France, Germany, Greek, Italy, Lithuania, Monaco, Netherlands, Poland, Portugal, Romania, Spain, Switzerland, UK, Bulgaria, Slovenia, Czech Republic, Slovakia, Latvia, Greek Cyprus, Croatia, Andorra, Albania, Bosnia & Herzegovina, Sweden, Armenia, Israel, Kazakhstan, Russia, Serbia, Ukraine, Moldova, Japan, New Zealand, South Korea, Malaysia, Indonesia, Palestine, South Africa, Turkish Cyprus, La Réunion, Canada, Colombia, Curacao, Guatemala, Dominican Republic.

How fast will I get a replacement device if I contact IQOS Customer Care?

The device replacement will be sent within one to four days, depending on the local service provider’s required time to deliver and your location.

Do I need to make any payment for this replacement?

Replacement is free for registered customers.

I tried calling IQOS Customer Care toll free number but it doesn’t work. Why? And what should I do?

Connection limitations may apply with some mobile operators. In the unlikely event this happens, you can reach us at +41 21 547 88 88 (certain charges may apply, please consult your operator for details).

I am travelling within selected countries where IQOS is available and there is an IQOS store near my hotel. Can I exchange my device there?

No. Your free replacement offered under this service will occur only after calling IQOS Customer Care toll free number and providing your temporary location address where the replacement device will be delivered.

Which IQOS device version will I get as replacement?

The proposed device version will correspond to the version which is being available in the visited country at the time of the replacement request.

I bought a device during a trip abroad and I’m now back in my country of residence where IQOS is available. Who should I contact in case I need support with my device?

As you are not travelling, you can call your local Customer Support Center in your country of residence. We advise you to register your device before calling in order that have a smooth and quick support from our agents.

 

Update of an article written in September 2018

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This product is not risk free. This product is intended for adult use only.