We take privacy seriously. This link tells you who we are, what information about you we collect, and what we do with it.

Last updated: 22 April 2021

Introduction

Welcome to the www.iqos.com ("Website"), a web site owned and operated by or on behalf of Philip Morris Spain, S.L., Single Shareholder Company (“PMS”), with Company Tax ID Number 35107911, and headquarters on José Lázaro Galdiano (street), 6, 28036, Madrid. Registered in the Madrid Commercial Register Page M– 144.903, Section 8a, Book 0, Volume 16607. Email: [email protected] (referred to as "we" or "us" in these Terms of Use).

Who are we? We are a member of the Philip Morris International group of companies. We have identified ourselves to you, and given our contact details, in the Website in connection with which you have been guided here.

How do you accept these terms? If you use the Website, you accept these terms of use (“Terms”). These are important provisions relating to your use of the Website: you should read them before using the Website as they are binding on you.

Limits of liability: By using the Website, you accept certain limits of liability, which we explain throughout these Terms. In summary: you use the Website at your own risk; we do not assume any liability, or make any warranties (express or implied) with respect to it or your use of it.

Use of tobacco products: Our products are designed for adult smokers only. Our products contain nicotine which is a highly addictive substance. Nicotine-containing products should not be used by pregnant or breastfeeding women or persons in ill health. Our products are not for sale or use by those under (i) 18 years old, or (ii) if the legal age required to purchase of tobacco under the local law of your country is above 18 years of age, the minimum age required by law. Whilst we ensure our products are made to high standards, you acknowledge that you use our products at your own risk. IQOS IS NOT RISK FREE AND THE BEST WAY TO REDUCE TOBACCO RELATED HEALTH RISKS IS TO QUIT TOBACCO USE ALTOGETHER.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE WEBSITE.

Further terms: If you wish to use certain sections of this Website or take advantage of any promotions we offer to you through it, that may be subject to other terms and notices. If this is the case, this will be brought to your attention and in some situations you may be required to read and confirm your acceptance of any such items before continuing.

Changes to these Terms: We may amend these Terms from time to time. If we do, we will notify you of such changes the first time you log on to the Website following such changes. If you then continue to use the Website, your use will mean you accept the updated Terms. The date at the top of this page shows when these Terms were last updated.

Use of the Website

The Website is intended to be used by adult tobacco users aged 18 and above who want to continue to enjoy tobacco products (“Intended User”), and who reside in the country where indicated in our contact details. If you do not meet these requirements, you must not use the Website.

To set up an account for the Website, you must give us some personal information to enable us to verify your eligibility to use it. Typically, this may be smoking status, name, age, country of residence and e-mail address/telephone number. We will hold this in accordance with our Privacy Notice (see the “Privacy and Cookies” section below for more information.)

It’s important for you to provide us with accurate, complete and up-to-date information for your account. You agree to keep it accurate, complete and up-to-date. You agree that you won’t disclose your account password to anyone. You’re responsible for all activities that occur under your account, whether or not you know about them.

You may not use anyone else’s password or account. You may not attempt to gain unauthorized access to the Website. Should you attempt to do so, assist others to do so, or distribute instructions, software or tools for that purpose, we will close your account. If anyone other than you uses your account, we may suspend or terminate your account (see the section entitled “Modification and suspension of the Website” below). You must promptly notify us of any unauthorized use of your username, password or other account information, or of any other breach of security of which you become aware that involves your account or the Website.

Modification and suspension of the Website

We reserve the right to modify, suspend, or terminate operation of or access to the Website, or any portion of it, at our discretion. For example, we may terminate operation of the Website for users if we have reason to believe that the Website is being used by someone who is not an Intended User.

We may also update the Website and change the content at any time. Although we make reasonable efforts to update the information on the Website, note that any content on it may be out of date at any given time, and we are under no obligation to update it.

We may also interrupt the regular operation of the Website, or any portion of it, as necessary to perform routine or non-routine maintenance, to correct errors, or to make other changes.

Use of the Website and Materials

The Website and all its contents (including messages posted on the forum, software, files, graphics, data, images and other material) (“Material”) are the exclusive property of us, our affiliates, or our licensors (or any combination of the foregoing), and are protected by law in your country as well as in other countries.

All intellectual property rights in the Material are reserved by us or our licensors. You may not use, modify, copy, reproduce, republish, upload, post, transmit, distribute, sell, license, rent, publicly display or perform, broadcast, edit, adapt or create a derivative work of, or reverse engineer, in any manner, any part of the Website or any Material.

The Website and the Material are provided solely for your personal, private use. You may not use them for any other purposes (for example, you may not use them for business or commercial purposes). Note the paragraph on “Limit of Liability” below.

Linking

The Website may include links to third party websites. These links are provided for your convenience only. As we have no control over such websites, and we do not review them, please note that:

• we do not endorse them, we are not responsible for them, and we make no promise in relation to them: in particular we are not responsible for the terms on which such websites are made available or their privacy practices, their availability, their content, advertising, products, or other materials, services or information on or available from them; and
• if you access any such websites, you do so at your own risk.

You may not frame, link or deep-link to the Website to any other website.

Privacy and cookies

To the extent that in the Website we collect any personal information about you, we will collect and process it in accordance with our Privacy Notice. Please read it to find out more about what personal information we collect about you, how we use it, with whom we share it, how we protect it, your rights and how you can exercise them.

This Website also uses cookies and similar technologies to collect certain visitor information automatically. To learn more about such technologies (including Google analytics cookies), how we use them, and how you can accept or refuse them, please see our Cookie Notice.

You should review our Privacy Notice and Cookie Notice before using the Website and, like these Terms, we may change them at any time.

Posting materials

These paragraphs apply if the Website allows you to post materials on it

You warrant that all tangible and intangible materials and ideas, including text, drawings, designs, photographs, videos, sketches, that you post on the Website (“Materials”) are your original work in which you own the related intellectual property rights. You also warrant that the Materials do not and will not infringe any third party’s intellectual property rights.

By posting the Materials on the Website you: (a) assign to us all rights to, and intellectual property rights in, the Materials; (b) relinquish, to the fullest extent permitted by law, all rights to such Materials and waive any moral rights in them (including the right to be named as the author of such Materials); and (c) acknowledge that we (and those whom we (directly or indirectly) permit) shall have unrestricted use of the Materials, including using, altering, duplicating, or combining them in all forms and for all media.

Disclaimer

Although we do our best to provide an informative Website that you will enjoy using, unless where we have expressly set out to the contrary in these Terms, the Website is made available to you on an “as is” basis. Also:

1. it is your responsibility – not ours – to ensure that the Website is suitable for your intended purposes when you use it;
2. we accept no liability to you in respect of the Website (subject to the paragraph on “Limit of Liability” below); and
3. we accept no liability as to the suitability or fitness of the Website in meeting your needs and, to the fullest extent permitted by law, we exclude all express or implied promises and warranties, including:

• that the Website, or any content contained in or delivered via the Website or otherwise made available in connection with the Website, is accurate, complete, timely, up-to-date, suitable, or will operate in an error-free manner;
• that access to the Website will be uninterrupted, or error-free; and
• that the Website, or the computer systems from which the Website is made available, are free of viruses or other harmful components.

Limit of Liability

We do not exclude or limit liability that cannot be excluded or limited by law, liability for death or personal injury caused by our negligence, or liability arising out of our fraudulent misrepresentation or gross negligence.

We will not be liable to you for any loss or damage arising out of your use of the Website in breach of these terms, or caused by technologically harmful material or actions (such a virus or a distributed denial-of-service attack) that may affect your computer equipment, computer programs, data or other material in connection with your use of our Website or on any website linked to it.

You acknowledge and agree that the operation of the Website is dependent upon the proper and effective functioning of the internet and other third party equipment and services (including your own device or web browser), and that we do not guarantee, and will not be liable for, these in any way.

We will not be liable for any special, indirect, punitive or consequential losses or damages, or any loss of data, profits, revenues, business, or goodwill.

If you cause a technical disruption of the Website or the systems transmitting the Website to you or others, you agree to be responsible for all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption.

Jurisdiction and Governing Law

The laws of the jurisdiction indicated of the location we have given in the contact details of the Website (the “Jurisdiction”) govern these Terms and your use of the Website. You irrevocably consent to the exclusive jurisdiction of the courts located in the Jurisdiction (and, insofar as the parties may validly agree, the courts in the town closest to our registered office), for any action to enforce these Terms. The Website has been designed to comply with the laws of the Jurisdiction.

Other important rights that we have under these Terms

We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our right to enforce any such failure against you, or that you do not have to comply with those obligations. If we do decide to waive our right to enforce a default or breach of these Terms by you, we will do so only in writing.

Each of the paragraphs of these Terms operates separately. This means that if any court or relevant authority decides that any of them are unlawful, illegal, or unenforceable, the remaining paragraphs will remain in full force and effect.

These Terms are not intended to give rights to anyone except you and us.

How to Contact Us

Please contact us at [[email protected]] if:

• you believe that the Website infringes your intellectual property rights, or that it contains content that is illegal, offensive, or infringes your or a third party’s rights; or
• for any questions you may have about these Terms or the Website.

GENERAL CONDITIONS GOVERNING THE ONLINE PURCHASE OF IQOS PRODUCTS

The sale of electronic devices through the enabled electronic trading platform is conducted by Actions Data, S.L. Corporate Tax Identity No B-83103440 with its headquarters in Avenida de la Victoria, 50, 28023, EL Plantío Madrid (hereinafter, “Actions Data” or the “Seller”), exclusive owner of the products put up for sale on the present website.

To this end, the following information relevant to the abovementioned company Actions Data, S.L. has been provided;

Registered in the Madrid Commercial Register, volume 16.910, folio 141, section 8, page M-289188, Registration 1a.

1. Product Properties

IQOS devices (“product/s” or “goods”) on sale through this webpage are the property of Actions Data Ltd, Corporate ID number B-83103440 with its headquarters on Avenida de la Victoria, 50, 28023, Madrid (hereinafter, “Actions Data”).

2. Declarations

When making a request through the Website, you guarantee that:

1. you have the legal capacity to sign contracts;
2. you are, at least, 18 years old;
3. you are resident somewhere on Spanish territory, other than the Canaries, Ceuta and Melilla;
4. you are accessing the website from a place located on the territory indicated in the previous subsection;
5. you are a consumer and a physical person, and purchase Products in your capacity as such; and
6. you are not using the website for fraudulent purposes.

3. Order

When ordering a product, you will have to follow an online purchase procedure and click on “Confirm order”. After that, you will receive an email acknowledging receipt of your order (“ Confirmation of Order”). Furthermore, we shall inform you by email and/or SMS that the product is being sent (“ Sending Confirmation”) giving you the possibility of changing the date and/or time slot for the delivery if you communicate it within the maximum time limit that will be indicated for the aforementioned change to take place.

4. Product Availability

All orders shall be subject to Product availability. If any difficulty arises in supplying the Product, or if there are no articles in stock, you shall be reimbursed for the payment of any amount which you may have disbursed.

5. Delivery

Except in the case of unforeseen or extraordinary circumstances, you will be sent the order which will consist of the product(s) listed in each Sending Confirmation within the period indicated on the webpage according to the selected forwarding method.

In addition, you will receive an email indicating your product’s date of delivery which you will be able to modify in accordance with the time slot of the delivery if you communicate it no later than the time to be indicated for making the aforementioned change.

If for whatever reason we are unable to comply with the date of delivery, we shall inform you of this circumstance and give you the option of going ahead with setting a new delivery date, or cancelling the order and receiving total reimbursement of the payment.

The conditions of delivery and shipment will be subject to possible changes by the company in charge of managing the shipment of the order.

For the purpose of the present Conditions, the “delivery” shall be understood to have taken place, or the order to have been “delivered” at the time in which you or a third adult eighteen years of age or above takes possession of the product material, which will be credited by means of signing a receipt of the order at the agreed delivery address.

6. Inability to deliver

If it is impossible for us to deliver your order, the latter shall be returned to the agency that the logistics operator has linked to your post code. In addition, we shall send you an email and/or an SMS explaining where your order is for you to collect it within 15 days maximum of its arrival at the branch.

In the event that your order is ready for collection, if 15 days have elapsed without delivery of the order having been taken for reasons that cannot be attributed to us, this shall imply that you desire to withdraw from the contract, which we shall consider as being dissolved. As a consequence of the termination of the contract, we shall return to you all payments received from you, including delivery charges without any undue delay and within a time-frame of 15 days from the date on which we deem the contract to have been dissolved. Please bear in mind that transport resulting from the termination of the contract may incur an additional cost, the corresponding amount of which we shall be authorised to pass onto you.

The conditions of delivery and shipment will be subject to possible changes by the company in charge of managing the shipment of the order.

7. The transfer of risk and ownership

You shall be liable for the risks of the Products as soon as it has been delivered.

You shall acquire ownership of the Products once full payment has been received for all amounts owing with regard to the latter, including shipment expenses, or precisely at the time of delivery, if this takes place subsequently.

8. Price and payment

The prices of the webpage are inclusive of VAT, but exclude shipment costs, which shall be added to the total amount owed.

Prices may vary at any time, but (except as previously specified) possible changes shall not affect the orders with respect to those for which we have already sent an Order Confirmation.

Once you have selected the Products you wish to purchase, these will have been added to your basket, the next step being to process and confirm the order. In order to do this, you will have to follow the steps of the purchasing process, filling out and confirming information requested at each step. You will thus be able to modify the data of your order during the purchasing process before confirming the order.

Payment may be made in either of 2 ways:

1. Credit card: After confirming the order, you shall receive a link by email in order to make payment. Upon opening it, you will access a screen where you may complete your information and confirm payment.
2. In return for cash reimbursement: The exact amount of the order shall have to be paid in cash by the messenger upon delivery.

9. Value added Tax and invoicing

In compliance with the provision of article 68 of 1 of Law 37/1992, of 28 th December, pertaining to Value Added Tax, in the territory where this tax applies, it shall be understood that the deliveries of moveable tangible property forming the object of shipment or transport to the point of disposal by the purchaser, will have taken place when the shipment or transport begin in the aforementioned territory. The type of VAT to be applied is that legally in force at all times depending on the tangible article in question.

10. Right of cancellation

If you are contracting as a consumer and user, you have the right to withdraw from the present contract within a period of 14 calendar days without need for justification.

The deadline for withdrawal shall expire 14 calendar days as of the day that you or a third party appointed by you, apart from the transporter, took material possession of the goods or in the event that the goods comprising your order are delivered separately, 14 calendar days as of the day on which you or a third person appointed by you, apart from the transporter, entered into material possession of the last of those goods.

In order to exercise the right of withdrawal, you will be required to notify us by phoning customer service IQOS 900 15 20 15 or emailing us at [email protected], of your decision to rescind the contract

In order to comply with the deadline for withdrawal, it is sufficient that the notification related to the exercise of this right on your part, be sent before the expiry of the relevant period.

Consequences of withdrawal

In the event of withdrawal on your part, all payments received from you shall be returned, including delivery charges (with the exception of additional charges resulting from a choice of delivery by you of a means of delivery different from the least costly means of ordinary delivery which we may offer) without any undue delay, however, no longer than 14 calendar days after the date on which we were informed of your decision to withdraw from the present contract. We shall proceed with the aforementioned reimbursement by bank transfer to the account number which, you will indicate at the time of exercising your right, as the case may be. You shall incur no expense as a consequence of the reimbursement. Notwithstanding the aforementioned, we may withhold reimbursement until receiving the goods.

Unless return of the goods is via a messenger/courier arranged by us, you shall be required to assume the direct cost of returning the goods.

You shall only be liable for the drop in value of the goods resulting from handling them in a way that is different from that required to establish the nature, characteristics and functioning of the goods.

11. Legal guarantees and restitution of faulty products

In your capacity as consumer, you shall have at your disposal a guarantee in terms of consumer and user regulation, according to which the delivered Product must be compliant with the Contract, (Legal Guarantee). The dates, scope, content and requirements of the guarantees and after sales service which we offer regarding a product may be consulted on the product itself.

More information may be obtained by calling IQOS Customer Service at the toll-free number of 900152015 or by sending an email to [email protected]

If you think that at the delivery time of the product did not conform to that stipulated in the contract, you will be required to contact us immediately by calling us at our toll-free number 900 15 20 15, at which time you will be informed as to how to proceed.

The product may be returned by handing it to a messenger who will be sent to your residence.

We shall proceed to examine the returned product carefully and will notify you within a reasonable time-frame if reimbursement will go ahead or a replacement of the same (as the case may be). Reimbursement or the replacement of the article shall take place as soon as possible and, in any event, within 14 days as of the date of notification leading to the reimbursement or replacement of the non-compliant article.

The amounts paid for those products which are returned because of some blemish or fault, where this is actually the case, you shall be fully reimbursed. Restitution shall take place by means of bank transfer to the account number which you will indicate at such time as you exercise your right.

12. Complaints

All communication between Actions DATA and Buyer regarding this Contract may be made to the contact details of both parties indicated in the header.

This notice describes how we use tracking technologies (such as cookies and some others which are non-cookie based, like web beacons) on our digital platforms, what visitor information is automatically collected, and how you can accept or refuse the tracking technologies we use.

Why do you use tracking technologies?

We use tracking technologies on our digital platforms:

• to make them work, or work more efficiently
• to provide our digital platforms with enhanced functionality
• to provide reporting information to understand how visitors use our digital platforms and interact with our communications
• to target our communication to you, and provide you with a personalized experience

What are cookies and web beacons?

Cookies are an example of a tracking technology. They are small text files that are placed on your computer when you visit a digital platform, which are then used as a means of identifying your computer for the purposes described below.

Cookies set by the owner of a digital platform are called “first party cookies”. Cookies set by other people are called “third party cookies”. Third party cookies enable the third party to provide features or functionality on or through the digital platform (like analytics, advertising and videos). The parties that set these third party cookies can recognize your device both when it visits our digital platform, and when it visits certain other digital platforms.

Web beacons are small graphic data (also known as ‘Pixel Tags’ or ‘Clear GIFs’), which can be included in our digital platforms and newsletters (including email) and are usually used in combination with cookies to identify your device or browser, and your online behavior.

Web beacons will in particular not be used in case you objected to the use of the relevant cookie. Some of our websites and Services such as e-mail updates may contain electronic images called “web beacons” (sometimes known as one pixel GIFs, clear GIFs or pixel tags). Web beacons allow us to count visitors who have viewed content on websites or pages. In e-mail messages and newsletters, web beacons allow us to count how many subscribers have read them. They also allow us to develop statistical information about the activities and features that most interest to you in order to provide more personalized content. We do not use web beacons to access your personal data without your consent. 

What information do your tracking technologies collect? Can I control whether you use them?

We use tracking technologies to collect certain information about the devices that access (and therefore the visitors that use) our digital platforms. The table below shows the types of information, and how you can control whether the information is collected:

You can also control browser cookies through your browser's settings.

Do you serve targeted advertising?

Yes, we may serve targeted advertising to you using cookies and other tracking technology.

We work with a variety of advertising networks, advertising servers, and analytics companies ("Ad Partners") that use various tracking technologies (including cookies and web beacons) to collect data about you. This “Online Data” may include the following:

• web pages, apps, products and services you view and links you click on when using our websites and services as well as third-party websites;
• our e-mails that you view and links you click on within that e-mail;
• whether you view or click on ads that are shown to you;
• demographic or interest data, including general geographic location;
• offline purchase data that may be combined with Online Data to create a better profile regarding your interests or purchasing preferences; and
• search terms you enter when using certain search services.

We collect this Online Data so that we and our Ad Partners can deliver ads to you based on your interests (which are inferred based on the Online Data about you).

Using our Ad Partners, we may also display our ads on third party digital platforms. Sometimes, these ads are based on the content of the digital platforms on which they appear. Other times, they are generated when we or one of our Ad Partners matches the ad to your interests (which again is inferred based on the Online Data about you).

This is known as interest-based advertising. Our objective is to show you ads that will be of most interest to you. To do this, we and some of Ad Partners use tracking technologies (such as cookies and web beacons) to collect Online Data. Typically, Online Data is aggregated with other data to create segments, such as groups of users and certain general interest categories that our Ad Partners have inferred based on a variety of factors

In addition, we and our Ad Partners use this Online Data for a variety of other purposes, including (a) to report website traffic, statistics, advertisement data and other interaction with ads and the websites on which they are served, and (b) to measure the effectiveness of web-based and e-mail ads.

Do you use Google analytics or other website analytics tools?

This touchpoint uses Google Analytics, an analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the touchpoint analyze how users use the touchpoint. The information generated by the cookie about your use of the touchpoint (including your IP address) will be transmitted to Google in the USA. Next, no matter where the IP address originates from (Member States of the European Union, other parties to the Agreement on the European Economic Area, or elsewhere) Google anonymizes the last octet of the IP address (for IPv4 addresses) or the last 80 bits (for IPv6 addresses) (a process known as “IP masking”). Google does this because we have activated its “anonymizeIP” system for all countries. Finally Google stores the anonymized data on servers in the USA. Google uses this information on our behalf for the purpose of evaluating your use of the touchpoint, compiling reports on website activity for us, and providing us with other services relating to touchpoint activity and internet usage. Google will not associate your IP address with any other data they hold.

As explained in the table above, you may prevent Google from collecting and using data (cookies and IP address) by downloading and installing the browser plug-in here.

Follow these links for further information concerning the terms and conditions of our use of Google analytics External reference, the information that Google provide on data privacy and security, and Google’s data privacy notice.

Welcome to the www.iqos.com ("Website"), a web site owned and operated by or on behalf of Philip Morris Spain, S.L., Single Shareholder Company (“PMS”), with Company Tax ID Number 35107911, and headquarters on José Lázaro Galdiano (street), 6, 28036, Madrid. Registered in the Madrid Commercial Register Page M– 144.903, Section 8a, Book 0, Volume 16607. Email: [email protected] (referred to as "we" or "us" in these Terms of Use).

Philip Morris Spain S.L. is the leading tobacco company in the Spanish market, which counts with a diverse team of around 370 dedicated and talented employees at our headquarters in Madrid and offices in Barcelona, Las Palmas, Madrid, Oviedo, Seville, Tenerife, and Valencia. In Spain, IQOS is available at national level since late 2016.

Spanish Affiliate

Philip Morris Spain, S.L.

Calle José Lázaro Galdiano, 6

28036, Madrid

+34 900 15 20 15

• we do not endorse them, we are not responsible for them, and we make no promise in relation to them: in particular we are not responsible for the terms on which such websites are made available or their privacy practices, their availability, their content, advertising, products, or other materials, services or information on or available from them; and
• if you access any such websites, you do so at your own risk.

1. it is your responsibility – not ours – to ensure that the touchpoint is suitable for your intended purposes when you use it;
2. we accept no liability to you in respect of the touchpoint (subject to the paragraph on “Limit of Liability” below); and
3. we accept no liability as to the suitability or fitness of the touchpoint in meeting your needs and, to the fullest extent permitted by law, we exclude all express or implied promises and warranties, including:
   • that the touchpoint, or any content contained in or delivered via the touchpoint or otherwise made available in connection with the touchpoint, is accurate, complete, timely, up-to-date, suitable, or will operate in an error-free manner;
   • that access to the touchpoint will be uninterrupted, or error-free; and
   • that the touchpoint, or the computer systems from which the touchpoint is made available, are free of viruses or other harmful components.

• you believe that the touchpoint infringes your intellectual property rights, or that it contains content that is illegal, offensive, or infringes your or a third party’s rights; or
• for any questions you may have about these Terms or the touchpoint.

The IQOS Trade in Program allows you to exchange, under certain conditions, your current IQOS device purchased in Spain for a new IQOS ILUMA series device at an exclusive price for existing users. IQOS Trade in Program is available in our IQOS Boutiques and selected points of sale in Spain as well as on IQOS.com. You can participate in the Program, and hence benefit of a discount for your new IQOS ILUMA series device, maximum 2 times a year.

The conditions for participating in the IQOS Trade in Program are as follows:

• You must be an existing IQOS user. 
• Your current kit must be registered on your profile on iqos.com.
• Your current kit must be returned in its entirety (holder and charger). It is not mandatory to return the power adaptor and cable, original package or other complementary accessories of the IQOS kit.
• In case of physical points of sale, you must return the kit when of purchasing the new IQOS ILUMA series kit.
• In case of IQOS.com, your current kit will be collected when delivering your new device. Your order will only be delivered in exchange for your current IQOS kit. If this condition is not met, the order will be canceled and we will proceed to refund the amount paid, using the same payment method used to pay for it (credit, debit card or PayPal).
• If you decide to cancel your Trade in order or return the new IQOS ILUMA purchased through the Program, once you’ve exchanged your current device consider that you won’t recover it. Nevertheless, the amount paid will be refunded through the same payment method used to pay the order. The refund starts when the IQOS ILUMA device purchased through the Trade in Program is received in our warehouse.
  The value of the Trade in discount is determined based on your region and on the IQOS ILUMA series device selected to exchange for your current device.

Peninsula and Balearic Islands

IQOS ILUMA: 20€ off 
IQOS ILUMA Prime: 20€ off
IQOS ILUMA One: 20€ off

Check here on detail the Terms and Conditions based on your region.

Canary Islands

IQOS ILUMA: 20€ off
IQOS ILUMA Prime: 20€ off
IQOS ILUMA One: 10€ off

Check here on detail the Terms and Conditions based on your region.

The IQOS Trade in program can only be used for the purchase of a new IQOS ILUMA series device and cannot be combined with any other offer. The Program can be applied only in one device per purchase. Philip Morris Spain reserves the right to modify the rewards, benefits, and experiences at any time due to any reason. Philip Morris will inform you of any modification of this nature, for example by posting updated information on the official IQOS website..