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Designed around you
Nobody knows you better than yourself. So we designed your IQOS experience to adapt to your needs. 
Unique experiences
You can customise your experience with your IQOS app, from manual or auto start heating, alerts, lighting and more*. 
*Features availability depending on the device model.
Care you can count on
Services and support carefully designed to help you feel supported and confident at every step. 

How your device and the IQOS app work together

Our apps allow you to stay connected, whichever device you're using.

IQOS ILUMA
IQOS 3 & older
Mobile phone illustration.

Android app

Desktop computer illustration.

Desktop app

Mobile phone illustration.

Web app (iOS)

Customise your experience

Lock and unlock device

Auto-diagnostic tool

Device diagnostics

Customise your experience

Android app

Desktop app

Web app (iOS)

Lock and unlock device

Android app

Desktop app

Web app (iOS)

Auto-diagnostic tool

Android app

Desktop app

Web app (iOS)

Device diagnostics

Android app

Desktop app

Web app (iOS)

Mobile phone illustration.

Android app

Desktop computer illustration.

Desktop app

Mobile phone illustration.

Web app (iOS)

Customise your experience

Lock and unlock device

Auto-diagnostic tool

Device diagnostics

Usage history

Customise your experience

Android app

Desktop app

Web app (iOS)

Lock and unlock device

Android app

Desktop app

Web app (iOS)

Auto-diagnostic tool

Android app

Desktop app

Web app (iOS)

Device diagnostics

Android app

Desktop app

Web app (iOS)

Usage history

Android app

Desktop app

Web app (iOS)

Get the app

How to connect your device to the IQOS app

How do I get started?
App icon.
Get the app
Access the right app for your device
Sign up icon.
Sign up
Register your details in a few easy steps.
Pair your device icon.
Pair your IQOS device
Connect or pair your device and enjoy staying connected to your IQOS.

IQOS app help

Which app should I download?

You can download the app that suits you better, depending on the operating system you own (Android, IOS, Windows or Mac).

What device models does the IQOS app support?

All IQOS models except the original IQOS 2.4.

myIQOS

More to discover
with myIQOS

Care you can count on, privileges to inspire you.

A smiling man opening an IQOS box.

Care you can count on

Get personalized support to get you started and discover everything about your device, with your personal IQOS advisor.

Loyalty rewards

Earn points for member offers, device upgrades and exciting benefits. 

Reassurance

Accidental damage protection, rapid replacement and international assistance.

Discover myIQOS benefits