IQOS Account Registration
If I have any further questions, who should I contact?
For any assistance, please, contact our Customer Care:
By phone: 900 15 20 15 - Monday to Friday from 9:00 am to 9:00pm. Weekends from 9:00am to 6:00pm (1 hour less in Canary Islands).
By email: contact.es@iqos.com
Other channels: Twitter @iqos_support_es Facebook @iqos.es
Why do I need to validate my age?
Because IQOS is intended for adults only, and therefore we need to verify that all our users are of legal age.
What are the benefits of registration?
When you register as an adult user of IQOS you have access to the following advantages:
- Access to personalized support programs in relation to the use of the product.
- Information about exclusive promotions in which you can participate.
- Access to the Voluntary Guarantee, which implies a series of exclusive advantages. For example, in the event that your device suffers a certain type of breakdown, you can request that we deliver a new one at the address you choose or at one of our collection points.
- Access to the advantages associated with the guarantee of your device without presentation of proof of purchase.
Registration is mandatory for purchases at iqos.es.
If you buy in the network of associated stores or through the brand ambassadors, the registration is not mandatory, but you will have to prove that you are of legal age.
This product is not without risk and with its use nicotine is inhaled, which is addictive. Intended for adults only.
