We can still offer you the best service through the online channels

At this time, our commitment to you is to make things easier. For this reason, our Boutique in Madrid and IQOS dealers in department stores are temporarily closed, but we are still here with you in all our remote channels to assist you.

You can visit our online store at es.iqos.com, where all the IQOS products are still available.

All orders are delivered free of charge, in 2 working days and contactless to ensure your safety and that of others.

If you or an adult friend of yours who smokes are interested in IQOS,

We can bring it to your doorstep!

You will receive a new IQOS kit and will be the first person to use it, free, at no cost to you, so that you can safely try it out in the company of one of our remote advisors.

If you need help with your IQOS, you can contact use through our remote channels:

 Talk to one of our advisors via Live Chat at iqos.com, or call our toll-free number 900 15 20 15, or ask a question on Facebook, Twitter or by email.

For the best experience with your IQOS, remember to clean it once every 20 uses. We'll tell you how.

Take your IQOS and thoroughly clean the blade, once it has cooled down, and the inside of the device with the tool and the IQOS cleaning swabs.

You can also clean the outside of the charger, the device, and the accessories with a cleaning wipe.

Remember to discard used swabs and wipes in a garbage bin.