IQOS user opening its new device

Sep 18, 2023

Get your IQOS device with no commitment and pay only if you are convinced

Great news! We are pleased to announce our new program. Starting on September 18th, you can buy an IQOS ILUMA device and pay for it 14 days later only if you are completely satisfied with it. We will explain the process below so that you can take advantage of this opportunity and get your hands on an IQOS device. Keep reading to find out all the details!

Discover IQOS: the alternative to traditional tobacco

If you are an adult smoker and you are looking for alternatives to traditional tobacco, now is the time to choose IQOS. Our heat-not-burn devices are the best option to continue smoking thanks to the benefits they offer: IQOS ILUMA does not require lighting and completely eliminates the ashes and the unpleasant smoke of traditional cigarettes. IQOS is the #1 heated tobacco product.*
*Source: PMI global estimate of total In-Market Sales of Heated Tobacco Units as of February 2021. (excluding China and US).
Every day, thousands of adult smokers around the world stop burning tobacco and start heating it with IQOS.*
*Source: Status as of March 2021 Exclusive Heat-Not-Burn users that are using PMI heated tobacco units for at least 70% of their past-7 days heated tobacco consumption. PMI Financials or estimates, IQOS user panels and PMI Market Research.

Get your IQOS device within 2 business-days

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Would you like to join the IQOS community and start heating tobacco? Follow the steps below to learn how our new program works:
  1. Choose the preferred color of our IQOS ILUMA device and add it to your cart.
  2. Enter your personal information.
  3. Place your order and wait 2 business-days to receive the device at home.
  4. After this period, you have 14 days to decide whether to keep the device or return it.
  5. If you decide to keep the IQOS device, you will be charged for the device after 14 days.
  6. If you are not completely satisfied, you may return the device before the 14 days have passed. We will contact you to pick it up and the scheduled charge will be canceled.

Any questions? Contact our customer service

If you have any additional questions, our customer support team will be happy to assist you and answer any questions you may have about the new program and our devices. You can reach us through several channels: Live Chat, Facebook, Twitter, Email or by calling us at 900 15 20 20 15. We are available from Monday to Friday from 9:00h to 21:00h and on weekends from 9:00h to 18:00h.
Start using IQOS today and benefit from this unique opportunity!