Welcome to IQOS Care

Frequently Asked Questions about IQOS
Still have questions about IQOS?
We are here to help you across multiple channels

IQOS Live Chat
Talk with one of our IQOS experts live
We will respond within seconds
Available every day from 9AM to 9PM (1h less in Canary Islands)

IQOS on Facebook
Visit our IQOS Facebook page (@iqos.es)
Available every day from 9AM to 9PM (1h less in Canary Islands)

IQOS on Twitter
Get in touch with IQOS support on Twitter (@iqos_support_es)
Available every day from 9AM to 9PM (1h less in Canary Islands)

IQOS Email Support
Send us your query
Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands)

IQOS FAQ
Find your answer online
Full FAQs available here

IQOS Phone Support
Want to speak to one of our IQOS support experts? No problem, call us at 900 15 20 15 (toll free number)
Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands)
This product is not risk free. This product is intended for adult use only.