Care you can count on

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips for a proper use.

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Discover the new IQOS App with which you will get the best technical support and personalized maintenance so that your device is always ready.

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We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

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Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

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In IQOS we cover the warranty of your device for 3 years. If you are due for a quick replacement or if you accidentally damage your device, our customer service team will assess your situation and help you solve any problems related to your device.

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Start your IQOS experience in switching from cigarettes with your personal IQOS Advisor.

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Visit our boutiques located in the center of Madrid , Barcelona, Badajoz, Canary Islands and Valencia, and get to know all the exclusive services of the boutique.

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If you are in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement  when posible*.*This service is offered while your IQOS voluntary warranty is valid in the country of purchase.

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Something we haven’t covered?

We count with several customer care channels.

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Live chat

Chat with our IQOS experts in real time. 

Available every day from 9AM to 9PM (1h less in Canary Islands) 

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Facebook us

Send us your questions and
we will get back to you.

Available every day from 9AM to 9PM (1h less in Canary Islands) 

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Send us a tweet

Our Twitter account is
always available for you.

Available every day from 9AM to 9PM (1h less in Canary Islands) 

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Email us

We will get back to you
as soon as possible.

Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands) 

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Give us a call

An IQOS coach is waiting to give you the answers you need.

Available Monday through Friday from 9AM to 9PM and weekends from 9AM to 6PM (1h less in Canary Islands)

Service not available in the Canary Islands on Sundays