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Next level innovation
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Peninsula and Balearic Islands
Canary Islands

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A real alternative to smoking
Discover heated tobacco
What is IQOS?
What is IQOS?
Real tobacco, real progress
Key reasons to switch
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Supported steps of progress
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Care you can count on
Care and privileges
Peninsula and Balearic Islands
Canary Islands

Upgrade with Renew Plan
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Care you can count on
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips for a proper use.
Discover the new IQOS App with which you will get the best technical support and personalized maintenance so that your device is always ready.
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.
In IQOS we cover the warranty of your device for 3 years. If you are due for a quick replacement or if you accidentally damage your device, our customer service team will assess your situation and help you solve any problems related to your device.
Start your IQOS experience in switching from cigarettes with your personal IQOS Advisor.
Visit our boutiques located in the center of Madrid , Barcelona and Badajoz, and get to know all the exclusive services of the boutique.
If you are in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement when posible*. *This service is offered while your IQOS voluntary warranty is valid in the country of purchase.
Got a question?
Find the answer in our FAQs
Something we haven’t covered?
We count with several customer care channels.
Live chat
Chat with our IQOS experts in real time.
Available every day from 9AM to 9PM (1h less in Canary Islands)
Facebook us
Send us your questions and
we will get back to you.
Available every day from 9AM to 9PM (1h less in Canary Islands)
Send us a tweet
Our Twitter account is
always available for you.
Available every day from 9AM to 9PM (1h less in Canary Islands)
Email us
We will get back to you
as soon as possible.
Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands)
Give us a ring
An IQOS coach is waiting to give you the answers you need.
Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands)