Care you can count on

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips for a proper use.

Start your IQOS experience in switching from cigarettes with your personal IQOS Advisor.

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

If you are entitled for a replacement, with our rapid replacement service you'll receive a new device as soon as possible, even without leaving your home.

If you are in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement  when posible*. *This service is offered while your IQOS voluntary warranty is valid in the country of purchase.

If you accidentally damage your IQOS device, contact our Customer Care Team, where an agent will assess the situation and either help you fix it. You will be able to replace both your charger and your holder once if it has been damaged in an accident.

Cleaning your device is important for a better experience. Discover the stores where you can receive support services, such as a free full device cleaning.

Visit our boutique located in the center of Madrid, and get to know all the exclusive services of the boutique.