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Care you can count on - IQOS 2.4 Plus

An IQOS ILUMA ONE device. An IQOS ILUMA ONE device.

IQOS ILUMA ONE
An IQOS ILUMA device. An IQOS ILUMA device.

IQOS ILUMA
An IQOS ILUMA PRIME device. An IQOS ILUMA PRIME device.

IQOS ILUMA PRIME
An IQOS 3 DUO device. An IQOS 3 DUO device.

IQOS 3 DUO
An IQOS 3 DUO device. An IQOS 3 DUO device.

IQOS 3
An IQOS 3 MULTI device. An IQOS 3 MULTI device.

IQOS 3 MULTI
An IQOS 2.4 PLUS device. An IQOS 2.4 PLUS device.

IQOS 2.4 PLUS

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips for a proper use.

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IQOS App

Discover the new IQOS App with which you will get the best technical support and personalized maintenance so that your device is always ready.

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Device Diagnostic

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

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Warranty

In IQOS we cover the warranty of your device for 3 years. If you are due for a quick replacement or if you accidentally damage your device, our customer service team will assess your situation and help you solve any problems related to your device.

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Your IQOS Advisor

Start your IQOS experience in switching from cigarettes with your personal IQOS Advisor.

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Free cleaning

Cleaning your device is important for a better experience. Discover the stores where you can receive support services, such as a free full device cleaning.

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IQOS Boutique

Visit our boutiques located in the center of Madrid , Barcelona, Badajoz, the Canary Islands and Valencia, and get to know all the exclusive services of the boutique.

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International assistance

If you are in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement  when posible*.

*This service is offered while your IQOS voluntary warranty is valid in the country of purchase.
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Got a question?
Find the answer in our FAQs

See FAQs

Something we haven’t covered?

We count with several customer care channels.

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Live chat

Chat with our IQOS experts in real time. 

Available every day from 9AM to 9PM (1h less in Canary Islands) 

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Facebook us

Send us your questions and
we will get back to you.

Available every day from 9AM to 9PM (1h less in Canary Islands) 

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Send us a tweet

Our Twitter account is
always available for you.

Available every day from 9AM to 9PM (1h less in Canary Islands) 

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Email us

We will get back to you
as soon as possible.

Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands) 

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Give us a call

An IQOS coach is waiting to give you the answers you need.

Available Monday through Friday from 9AM to 9PM and weekends from 9AM to 6PM (1h less in Canary Islands)

Service not available in the Canary Islands on Sundays