English

Care you can count on - IQOS 3

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips for a proper use.

Learn more

Start your IQOS experience in switching from cigarettes with your personal IQOS Advisor.

Learn more

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

Learn more

If you are entitled for a replacement, with our rapid replacement service you'll receive a new device as soon as possible, even without leaving your home.

Learn more

If you are in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement  when posible*.

*This service is offered while your IQOS voluntary warranty is valid in the country of purchase.
Learn more

Accidental damage

If you accidentally damage your IQOS device, contact our Customer Care Team, where an agent will assess the situation and either help you fix it.

Cleaning your device is important for a better experience. Discover the stores where you can receive support services, such as a free full device cleaning.

Learn more

Visit our boutique located in the center of Madrid, and get to know all the exclusive services of the boutique.

Learn more

Something we haven’t covered?

We count with several customer care channels.

coach icon

Live chat

Chat with our IQOS experts in real time. 

Available every day from 9AM to 9PM (1h less in Canary Islands) 

facebook icon

Facebook us

Send us your questions and
we will get back to you.

Available every day from 9AM to 9PM (1h less in Canary Islands) 

twitter icon

Send us a tweet

Our Twitter account is
always available for you.

Available every day from 9AM to 9PM (1h less in Canary Islands) 

mail icon

Email us

We will get back to you
as soon as possible.

Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands) 

contact icon

Give us a ring

An IQOS coach is waiting to give you the answers you need.

Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands)