Care you can
count on - ILUMA

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips for a proper use.

Discover the new IQOS App with which you will get the best technical support and personalized maintenance so that your device is always ready.

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

In IQOS we cover the warranty of your device for 3 years. If you are due for a quick replacement or if you accidentally damage your device, our customer service team will assess your situation and help you solve any problems related to your device.

Start your IQOS experience in switching from cigarettes with your personal IQOS Advisor.

Visit our boutiques located in the center of Madrid , Barcelona, Badajoz, the Canary Islands and Valencia, and get to know all the exclusive services of the boutique.

If you are in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement when posible.This service is offered while your IQOS voluntary warranty is valid in the country of purchase.