Self-diagnose your IQOS 3

Sometimes the problem can be a lack of battery power. Here’s how to check if your device is fully charged.

1. Press the button on your IQOS Pocket Charger for one second. Once pressed, you should see the lights turn on. But if not, don’t worry, press and hold the button again, though this time for four seconds.
2. Still not seeing any lights? Then you’ll need to charge your pocket charger using the IQOS AC Power Adapter and cable. 
3. To see if your IQOS Holder is fully charged, press the button on your pocket charger, making sure that your Holder is already inside. If the round light at the top of your charger appears, then you’re all set and ready to go, but if the light is pulsing, then it’s started charging. Alternatively, just remove the holder and check to see if the light is on. If it is, then your holder is charged and ready to use.

We’re all connected to different devices these days, so charging your device through your laptop is a handy way of making sure you have full power. But it’s good to bear in mind that USB ports don’t offer the same level of power as an electrical outlet, so we’d always recommend the latter.

Our cleaning tool and cleaning sticks are the best way to get your device pristine.

A regular clean with the right tools prevents problems, but best of all, it makes sure you’re getting the IQOS experience you expect. 

The IQOS 3 operates in a temperature range between 0° and 50° C. If the temperature goes too high or too low, then you might see a red light on your IQOS 3 Pocket Charger, or a double flash on the battery status light when you press it. 

If you think your device is too hot, take it to colder spot and allow it to cool down. If you think your device is too cold, try warming it in between your hands for a minute or so.