How do I clean the IQOS ILUMA PRIME’s leather wrap, and is it covered by warranty?

The great news is that cleaning the leather wrap is easy. Just grab a damp cloth and wipe it gently. Unfortunately, wraps are not covered by the warranty.

Why does autostart not work with my IQOS ILUMA?

If your IQOS ILUMA doesn't start on its own then please: • Check that you’re only using heated tobacco sticks with SMARTCORE technology• Make sure they’re being placed in the right direction in the holder• Open the IQOS app and check if the autostart function has been accidentally deactivated• Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times•If the holder starts on its own without a heated tobacco stick with SMARTCORE technology inserted then please follow these steps: • Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times• If RESET doesn’t fix the problem, download the IQOS app and remove the autostart setting from the holder• Remember, you can start your tobacco experience manually by inserting your heated tobacco stick with SMARTCORE technology into the holder and pressing the button for two seconds to activate your experience. If it still doesn’t work, visit your nearest IQOS store and one of our agents will fix the problem for you or call our Call Center.

Can I use the power adaptor & charging cable from older IQOS devices?

Yes, but only with the charging cable and power adaptor designed for IQOS 3 generations.

How do I charge my IQOS ILUMA and how long does it take?

It’s quick and easy to charge your device but remember, it’s safer to use the power adapter and charging cable designed for IQOS ILUMA. It takes around 135 minutes to fully charge the pocket charger and up to 10 minutes to fully charge the holder for the first time after unpacking. The holder recharge times are: -1’ 50” for 1 use* -3’25” for 1-2 uses* - 5’ 15” 0-2 uses* -and 10’ 05” for its first charge out of the box* *Please refer to the battery degradation section.

What do the lights on the IQOS ILUMA device mean?

YELLOW blinking lights displaying on the holder: This means the battery is depleted and the holder needs to be recharged. It’s pretty fast. IQOS ILUMA holder recharge times are: • 1’ 50’’ for 0-1 Use* • 3’ 25’’ for 1-2 Uses* • 5’ 15’’ for 0-2 Uses* *Please refer to the battery degradation section. RED blinking light on the holder: You need to put the holder in the pocket charger and reset the device. WHITE lights blink twice on the holder: This indicates your IQOS ILUMA is outside its operating temperature range of between >0°C/<40°C.

How do I check the battery level of the pocket charger?

Checking the battery level of the pocket charger is easy. Simply short press the side button on the pocket charger. The pocket charger lights will turn on to indicate the battery level: • 4 WHITE lights mean the battery is fully charged • 3 WHITE lights mean up to 75% battery life remaining • 2 WHITE lights mean up to 50% battery life remaining • 1 WHITE light means up to 25% battery life remaining

What are advanced features?

To make your experience easier, IQOS ILUMA is packed full of new advanced features. Autostart. Once your heated tobacco stick with SMARTCORE technology is correctly inserted, your holder will vibrate to let you know that the SMARTCORE INDUCTION SYSTEM™ has started preheating automatically. You don’t need to set up the IQOS app for autostart to work but you can use the IQOS app to deactivate the autostart. When it’s ready to use, the device will vibrate a second time. You can also start heating manually by pressing the side button. Checking your holder. This smart gesture allows you to check how much battery is remaining in your holder. Simply tilt the holder towards you when you’re not using it, and the lights on the holder will indicate the battery level. Checking how much experience is left. Double-tap your holder and the vibrations will indicate how much of your experience is left. For instance: -3 vibrations = 75-50% -2 = 50-25% -1 = <25%. You can enable and adjust the vibration modes to suit you, using the IQOS app.

How do I use my IQOS ILUMA?

Q: How do I reset my IQOS ILUMA?

To reset your device, place the holder in the pocket charger and press the button for 10 seconds, then release. All of the lights will turn OFF, blink twice, and turn on again to confirm a RESET. That’s it, you’re done.

Q: How do I check the battery level of the pocket charger?

Checking the battery level of the pocket charger is easy. Simply short press the side button on the pocket charger. The pocket charger lights will turn on to indicate the battery level: • 4 WHITE lights mean the battery is fully charged • 3 WHITE lights mean up to 75% battery life remaining • 2 WHITE lights mean up to 50% battery life remaining • 1 WHITE light means up to 25% battery life remaining

Q: How will I know how many uses are left with my IQOS ILUMA?

There are couple of ways you can check how many uses you have left. Either on the holder itself or by checking the pocket charger with the holder inside. Here’s how: Checking on the holder: Tilt the holder towards you or short press the button. The lights will come on and indicate the battery level. When 2 lights are on it means the holder is ready for 2 uses and 1 light on means it’s ready for 1 use only. Checking on the pocket charger: Short press the side button on the pocket charger with the holder inside the charger. The pocket charger light will turn on. 2 lights mean the holder is ready for 2 uses and 1 light on means ready for 1 use. You’re all set to enjoy your tobacco experience.

Q: How do I reset my IQOS ILUMA?

To reset your device, place the holder in the pocket charger and press the button for 10 seconds, then release. All of the lights will turn OFF, blink twice, and turn on again to confirm a RESET. That’s it, you’re done.

Q: Can I change the features and settings?

No problem. Features and settings can be turned on or off via the IQOS app such as autostart, customization features, lock and unlock device. And do remember to register your device by scanning the QR code on your device. You’ll find it by removing the door cover of your IQOS ILUMA, under the wrap of your IQOS ILUMA PRIME, or on the back side of your IQOS ILUMA ONE. Alternatively, visit iqos.com (market to adjust URL depending on what they have on web) and follow the instructions on the screen. (Markets to adjust depending if they have the IQOS APP)

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IQOS ILUMA devices: answers to Frequently Asked Questions

How do I dispose of heated tobacco sticks with SMARTCORE technology?

When you’ve enjoyed your tobacco experience, dispose of the sticks immediately according to your local waste disposal regulations.

IQOS ILUMA™ is designed to be used only with the heated tobacco sticks with SMARTCORE induction technology. Do not use IQOS ILUMA™ and SMARTCORE sticks with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble the SMARTCORE sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children and pets. More information at iqos.com.

Can I use heated tobacco sticks with SMARTCORE technology with any type of IQOS ILUMA device?

Yes, you can. Heated tobacco sticks with SMARTCORE technology are compatible with any type of IQOS ILUMA. But don’t use them with previous IQOS generations, because you may damage your device.

What happens if I try to insert a heated tobacco stick with SMARTCORE technology into an IQOS 3 DUO or another device with a blade?

Heated tobacco sticks with SMARTCORE technology are designed to be used only with IQOS ILUMA, so don’t try and use heated tobacco sticks with SMARTCORE technology with blade IQOS devices because it might get damaged. That’s because the new SMARTCORE INDUCTION SYSTEM™ has no blade in the holder. Instead, a metal heating element sits inside the heated tobacco stick with SMARTCORE technology. You will not be able to enjoy heated tobacco stick with SMARTCORE technology with IQOS 3 DUO blade technology.

What happens if I try to use a heated tobacco sticks with HEATCONTROL technology in an IQOS ILUMA device?

Actually, nothing. The device simply won’t start. It’s designed to start only when it detects that a heated tobacco stick with SMARTCORE technology has been inserted into it.

What’s the correct way to insert a heated tobacco stick with SMARTCORE technology?

It’s nice and easy. Insert your heated tobacco stick with SMARTCORE technology into the IQOS ILUMA holder, making sure the heated tobacco stick with SMARTCORE technology logo is face up. If correctly inserted, the logo will remain visible when you push down gently. And you’re ready to enjoy an elevated tobacco experience.

How do I tell the difference between used and unused heated tobacco sticks with SMARTCORE technology?

Used tobacco sticks have two indicators that tell you if they’ve been used. The paper around the filter is slightly creased, and there will be a slight tobacco vapor stain on the paper. We recommend you dispose of the stick immediately after use to avoid any confusion. Another way to avoid reusing a SMARTCORE INDUCTION tobacco stick is by placing it back in the pack upside-down. When you select your SMARTCORE INDUCTION tobacco stick check that the wavy line is visible.

Why doesn’t my IQOS ILUMA start when I insert a heated tobacco sticks with HEATCONTROL technology?

It won’t start because the IQOS ILUMA is designed to be used only with the brand new, fully sealed heated tobacco sticks with SMARTCORE technology. Its innovative SMARTCORE INDUCTION SYSTEM™ heats the tobacco from within the heated tobacco sticks with SMARTCORE technology, instead of burning it, for an altogether better, cleaner and more pleasurable experience. And do remember that heated tobacco sticks with SMARTCORE technology won't work with previous IQOS generations and may cause damage to your device.

What colours does the IQOS ILUMA PRIME come in?

IQOS ILUMA PRIME is available in 4 stylish colours; Gold, Black, Green and Taupe.

What’s special about IQOS ILUMA PRIME’s design?

The IQOS ILUMA PRIME is our premium device and perfect for the most discerning users, with its innovative design and considered use of stunning materials. For example, the IQOS ILUMA PRIME holder and pocket charger come in an aluminum body with a leather or fabric wrap on the pocket charger.

IQOS ILUMA™ is designed to be used only with heated tobacco sticks with SMARTCORE technology. Do not use IQOS ILUMA™ and its heated tobacco sticks with previous IQOS generations, as this may cause damage to your device.
Do not ingest or disassemble heated tobacco sticks with SMARTCORE technology. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children and pets.
For more details, please refer to the Important Information section at iqos.com.

What are the best storage conditions for IQOS ILUMA?

Your IQOS ILUMA works best between 0 - 40℃, and heated tobacco sticks with SMARTCORE technology taste best when you keep them at room temperature. Here are a few storage tips:

-Keep your device away from water, direct sunlight and heat.
-Don’t leave your device in a hot place like inside a car because the lithium-ion battery and electric circuit board could be damaged, or significantly deteriorated.
-To ensure the best taste and to get the most from your device, we also recommend you avoid exposing your IQOS ILUMA and heated tobacco sticks with SMARTCORE technology to low temperatures for a long period of time.
-Store IQOS ILUMA or IQOS ILUMA PRIME in a clean, dry, cool place.
-Do not expose IQOS ILUMA or IQOS ILUMA PRIME to high humidity conditions or direct sunlight.

Additional information:
In cold outdoor conditions, the device may be able to start if it’s kept warm (e.g.in your coat pocket). Nevertheless, while using the holder, the cold outdoor temperature may lead to:

a. Lower performance of the aerosol
b. Not enough energy to match the designed usage duration (up to 6’ or 14 puffs whichever comes first).

How long will my experience last with IQOS ILUMA?

Your experience will last up to 6 minutes or 14 puffs, whichever comes first.

Why is IQOS ILUMA bigger and heavier than older models?

In order to provide our IQOS ILUMA users with an elevated tobacco experience, a slightly bigger and more robust device needed to be designed to accommodate the innovative new SMARTCORE INDUCTION SYSTEM™ technology.

How do I use my IQOS ILUMA?

1. Insert the heated tobacco sticks with SMARTCORE technology up to the line on the filter until the holder vibrates and light(s) pulse(s). Heating starts automatically, or by pressing the button for 1 second
2. You can start using your device once the holder vibrates and the lights stay fixed
3. To signal the last 30 seconds of use or that the last 2 puffs are left, the holder will vibrate with the light(s) pulsing white
4. Dispose of the stick immediately after you’ve used it, simply by removing the stick from the holder and disposing of them according to your local waste disposal regulations
5. Insert the holder in the charger for recharging

IQOS ILUMA™ is designed to be used only with SMARTCORE STICKS™. Do not use IQOS ILUMA™ and
IQOS ILUMA™ is designed to be used only with heated tobacco sticks with SMARTCORE technology. Do not use IQOS ILUMA™ and heated tobacco sticks with SMARTCORE technology with previous IQOS generations, as this may cause damage to your device.
Do not ingest or disassemble heated tobacco sticks with SMARTCORE technology. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children and pets.
For more details, please refer to the Important Information section at iqos.com.

How do I switch on my IQOS ILUMA device before first use?

Switching on and charging your device.

Charge your IQOS ILUMA fully by using the AC Power Adaptor and Charging Cable that comes with it. Then, to switch your device on, press the button on the side of the Pocket Charger for 4 seconds. To check the battery status of the Pocket charger, take out the holder and press the side button of the Pocket Charger.

What colours does the IQOS ILUMA come in?

There are 5 stylish colours available for the new IQOS ILUMA, allowing you to personalize your own way; Pebble Beige, Pebble Grey, Denim Blue, Moss Green and Sunset Red.

What is IQOS ILUMA

The all-new IQOS ILUMA takes heated tobacco to the next level of tobacco experience. Its innovative SMARTCORE INDUCTION SYSTEM™ heats the tobacco, instead of burning it, for an altogether better, cleaner and better experience. On top of all that, it continues to emit on average 95% lower levels* of harmful chemicals than cigarettes. Important information: It does not necessarily equal a 95% reduction in risk. IQOS is not risk-free.

Innovative technology enhances and elevates your experience with heated tobacco moments, while intuitive features and customization allow you to personalize your device to your tastes and needs. Plus, with our round-the-clock online troubleshooting tools, expert care and exclusive experiences to unlock, enjoy support and privileges that can inspire you.

IQOS ILUMA™ is designed to be used only with heated tobacco units with SMARTCORE technology. Do not use IQOS ILUMA™ and heated tobacco units with SMARTCORE technology with previous IQOS generations, as this may cause damage to your device.
Do not ingest or disassemble heated tobacco units with SMARTCORE technology. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children and pets.
For more details, please refer to the Important Information section at iqos.com.

* “95% less” represents the average reductions in levels of a range of harmful chemicals (excluding nicotine) compared to the smoke of a reference cigarette (3R4F). See Important Information on IQOS.com

How do I use my IQOS ILUMA?

1. Insert the heated tobacco stick with SMARTCORE technology up to the line on the filter until the holder vibrates and light(s) pulse(s). Heating starts automatically, or by pressing the button for 1 second
2. You can start using your device once the holder vibrates and the lights stay fixed
3. To signal the last 30 seconds of use or that the last 2 puffs are left, the holder will vibrate with the light(s) pulsing white
4. Dispose of the stick immediately after you’ve used it, simply by removing the stick from the holder and disposing of them according to your local waste disposal regulations
5. Insert the holder in the charger for recharging

Can I change the features and settings?

No problem. Features and settings can be turned on or off via the IQOS app such as autostart, customization features, lock and unlock device. And do remember to register your device by scanning the QR code on your device. You’ll find it by removing the door cover of your IQOS ILUMA, under the wrap of your IQOS ILUMA PRIME, or on the back side of your IQOS ILUMA ONE. Alternatively, visit iqos.com (market to adjust URL depending on what they have on web) and follow the instructions on the screen.
(Markets to adjust depending if they have the IQOS APP)

How do I reset my IQOS ILUMA?

To reset your device, place the holder in the pocket charger and press the button for 10 seconds, then release. All of the lights will turn OFF, blink twice, and turn on again to confirm a RESET. That’s it, you’re done.

How will I know how many uses are left with my IQOS ILUMA?

There are couple of ways you can check how many uses you have left. Either on the holder itself or by checking the pocket charger with the holder inside. Here’s how:

Checking on the holder: Tilt the holder towards you or short press the button. The lights will come on and indicate the battery level. When 2 lights are on it means the holder is ready for 2 uses and 1 light on means it’s ready for 1 use only.

Checking on the pocket charger: Short press the side button on the pocket charger with the holder inside the charger. The pocket charger light will turn on. 2 lights mean the holder is ready for 2 uses and 1 light on means ready for 1 use. You’re all set to enjoy your tobacco experience.