The Philip Morris International entity listed under the heading "Customer Service" will repair or replace, depending on deems appropriate (without affecting the rights that legally correspond), any defective component in terms of material or quality, as long as the device is used according to the IQOS ™ User Manual, which is subject to the right of guarantee and provided they are subject to a valid claim within three years of purchase. The provisions of this warranty are only valid in the country of purchase.

What does accidental damage coverage cover?

If your device sustains accidental and inadvertent damage affecting the functionality of your device that is not caused by misuse or reckless behavior, it may be eligible for a replacement. In your case, you will have the right to a change in your device and another in your pocket charger during the warranty period of your device (three years from the date of purchase).

What is not covered by the IQOS warranty?

The following assumptions are excluded from the terms of this guarantee:

1. Damage caused by normal use.
2. Cosmetic damage (such as scratches, dents, or plastic breaks).
3. Damage caused by misuse, electrical overload, improper handling, contact with liquids or fire.
4. Malfunction due to use with non-compatible products.
5. Damage or malfunction caused by attempts to open, modify or repair, either by the user or a supplier not accredited by the manufacturer.
6. Damage or malfunction caused by not using the device as specified in the corresponding IQOS User Manual.
7. Normal deterioration of battery performance, unless failure occurs due to a defect in material or workmanship.

What does accidental damage coverage not cover?

You are not entitled to a replacement device when any of the following circumstances apply:

1. Damage caused by abuse or misuse, or actual, or attempted, modification or alteration of the device, overvoltage.
2. Devices with a serial number that has been altered, erased, or removed.
3. Devices that have been opened, repaired, modified, or tampered with in a manner not authorized by Philip Morris.
4. The loss or theft of your device.
5. Cosmetic damage to your device that does not affect the functionality of the device, including cracks, scratches, dents, broken plastic in ports, and discoloration.
6. Improper handling or contact with liquids, damage by fire, flood or natural disaster, war, or terrorism.
7. Malfunction due to use with an unsupported product.
8. Damage or malfunction caused by lack of use as described in the associated IQOS User Guide.
9. Failure due to defects in materials and / or workmanship and / or design; however, such failures may be covered separately, either by your consumer rights or by the IQOS warranty which is in addition to and without prejudice to all rights and remedies provided by consumer protection laws in the country of purchase.

• Fast and free IQOS replacement*.
• International coverage with IQOS support and IQOS device replacement services wherever you are in the world.
• Extended IQOS warranty, in case you accidentally damage your device*.
• Access to limited editions and exclusive offers*.

If you bought your IQOS device on our website, your device is automatically registered so you can start enjoying all your extra benefits from day one.

*Terms and conditions apply.