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International Assistance

Get support when you're away from home.

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Something we haven’t covered?

We count with several customer care channels.

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Live chat

Chat with our IQOS experts in real time. 

 

Available every day from 9AM to 9PM (1h less in Canary Islands) 

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Send us your questions and
we will get back to you. 

 

Available every day from 9AM to 9PM (1h less in Canary Islands) 

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Send us a tweet

Our Twitter account is
always available for you.

 

Available every day from 9AM to 9PM (1h less in Canary Islands) 

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Email us

We will get back to you
as soon as possible.

Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands) 

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Give us a call

An IQOS coach is waiting to give you the answers you need.

Available Monday through Friday from 9AM to 9PM and weekends from 9AM to 6PM (1h less in Canary Islands)

Service not available in the Canary Islands on Sundays