English

Your first steps with IQOS ILUMA

Get started with your new IQOS ILUMA  with a few easy steps
  1. Before first use, fully charge your device with Power Adaptor and Charging Cable (approximately 135 minutes). Tap the button on your IQOS ILUMA  Pocket Charger to check your battery level. If the level is low, then charge the Pocket Charger with the manufacturer-approved power adaptor.
  2. By pressing the button at the top of your Pocket Charger for four seconds you can turn the device ON/OFF. Then check the status lights on your IQOS ILUMA  Holder to see how many experiences you have. Two lights mean it’s fully charged (ready for two uses). One light means it’s ready for one use. No lights mean the Holder needs to be charged in the Pocket Charger. 
  3. Gently insert a heated tobacco stick as seen in the video. The Autostart is activated upon insertion of the heated tobacco stick. If the Autostart is disabled, you can press the button on the Holder to start the experience. One vibration and lights pulsing slowly means it’s heating up the heated tobacco stick. Two vibrations and light(s) ON means it is ready for use.
  4. When you feel another two vibrations, your IQOS time is nearly up (30 sec or 2 puffs remaining). Simply remove the heated tobacco stick and remember to use a new stick for your next experience. Remember that one light means you only have one experience left, so you'll need to charge the Holder in the Pocket Charger after your next experience.
  5. When your Holder is in the Pocket Charger there are two round lights that indicate the status of the Holder. When the round lights are pulsing white, this means the Holder is getting charged. One or two solid round lights on the Pocket Charger indicates how many experiences you have readily available.
Charging your IQOS ILUMA
  1. Tap the button on your IQOS ILUMA Pocket Charger to check its battery level. If the bottom of the light strip flashes yellow 3 times this means the battery is low on charge. Charge the Pocket Charger with the manufacturer-approved power adaptor. Please note that it can take up to 20 minutes to have a light pattern if it was deeply discharged. When the status bar is fully lit up, your device is fully charged and can be used up to 20 experiences.
  2. Check the status lights on your IQOS ILUMA Holder. Two round lights mean your Holder is fully charged and ready for two uses. One light means you only have one use left. If the lower light blinks yellow 3 times this indicates, you need to recharge your Holder.
  3. Remove the heated tobacco stick and insert the Holder in the Pocket Charger. The two round lights on the Pocket Charger will indicate how the Holder is charging and remain on when you have one or two uses available. 
Advanced features and smart gestures

Autostart
Your IQOS ILUMA Holder starts preheating automatically after you insert a heated tobacco stick. This feature is available by default and can be disabled through the IQOS app. 

Lift up 
By lifting up the Holder when you are not in an experience it will show how many uses are left, by displaying one or two lights.

Double tap
Simply double tap your Holder during the use and the holder will vibrate to indicate how much of the experience is left: 
3 vibrations: 75-50%
2 vibrations: 50-25%
1 vibration: < 25%

IQOS ILUMA usage tips

Inserting heated tobacco sticks with SMARTCORE technology

Make sure you only use heated tobacco sticks with SMARTCORE technology with your IQOS ILUMA. They are single use so ensure you do not reinsert a used one.

Keeping battery power

Charging your IQOS ILUMA  Pocket Charger on a daily basis is the best way to ensure you can always enjoy your IQOS. Always charge the Pocket Charger with the manufacturer-approved power adaptor.

Customising your device

You can simply enable/disable the smart gestures through the IQOS app and you can also tune certain parameters such as light intensity and vibrations.

IQOS ILUMA is designed exclusively to be used with the new generation of heated tobacco with the new SMARTCORE technology.
Do not ingest or disassemble the heated tobacco sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.
See important information.

IQOS ILUMA User Guide

Our IQOS ILUMA  User Guide will let you deep dive into how your device works and how to use it.

Download

Something we haven’t covered?

We count with several customer care channels.

coach icon

Live chat

Chat with our IQOS experts in real time. 

Available every day from 9AM to 9PM (1h less in Canary Islands) 

facebook icon

Facebook

Send us your questions and
we will get back to you.

Available every day from 9AM to 9PM (1h less in Canary Islands)

twitter icon

Send us a tweet

Our Twitter account is always
available for you.

Available every day from 9AM to 9PM (1h less in Canary Islands)

mail icon

Email us

We will get back to you
as soon as possible.

Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands)

icons-64-contact-light-theme@3x

Give us a call

An IQOS coach is waiting to give you the answers you need.

Available Monday through Friday from 9AM to 9PM and weekends from 9AM to 6PM (1h less in Canary Islands)

Service not available in the Canary Islands on Sundays