ProtectPlus™ System hosts a number of technological improvements:
- Robust outer shell improves shock resistance of the device
- New side door opening tested to guarantee reliable performance
- New technology provides longer battery life
- Heating chamber of your Holder has been redesigned for improved reliability

IQOS 3 is designed to work in a wide range of temperatures, but the optimal uses is when the device is used between 10℃ and 50℃. 

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc. 
A red blinking light can occur on: 

• Only Bottom Charger Light indicator: the device is outside operating temperature (0 - 50°C). -> Wait until device is within temperature limits. 

• Holder status light: Holder malfunction -> Please, perform a reset of the IQOS device.
Still no luck? Please, contact our Customer Care through Live Chat available on this page, Social Media channels Facebook and Twitter;
Email: [email protected] or phone: 900 152 015 (toll free number, M-F from 9am to 9pm, Weekends from 9am to 6pm - 1 hour less in Canary Islands) or ask for assistance at the nearest IQOS partner store.

Any white light indicates that the IQOS 3™ device performs various operations, like charging, resetting, or if it is ready to use, fully charged, etc.
Any red light (steady or blinking) indicates that there is a device error.
Perform a reset and try again. Still no luck? Please, contact our Customer Care through Live Chat available on this page or Social Media channels Facebook and Twitter.
You can also email us: [email protected] or get in touch by phone: 900 152 015 (toll free number, M-F from 9am to 9pm, Weekends from 9am to 6pm - 1 hour less in Canary Islands) or ask for assistance at the nearest IQOS partner store.

Holder vibrations are activated in the following situations:
- At the start of the heating (once you press the IQOS 3™ Holder Button to start heating) - one vibration
- When the device is ready to be used: two vibrations
- When the experience is nearly complete (30 seconds prior the end of the usage): two vibrations

You can easily reset your IQOS 3 device by pressing and holding the Pocket Charger Button for 8 seconds and then releasing. Battery Status light will fade in, blink twice, and then progressively fade in to confirm a reset.

No, the new IQOS 3 Pocket Charger is not compatible with the previous versions.
If you insert the 2.4/2.4 Plus Holder into the IQOS 3 Pocket Charger, the Holder will not charge because of the different size.
The IQOS 3 Holder cannot be inserted into 2.4/2.4 Plus Pocket Charger because of the different size.

The IQOS 3 device does not require a full charge to work. If the IQOS 3 Pocket Charger is fully charged you may use the holder up to 20 times.
 

It takes approximately 120 minutes to fully charge the IQOS 3 Pocket Charger from an electrical outlet. Only charge IQOS 3 device using supplied AC Power Adaptor and USB cable.

Simply press your IQOS Pocket Charge button for one second. The LED lights will show the charge level – one light means your IQOS device has low battery and you need to charge it, four lights mean your device is more than 75% charged and ready to use.