IQOS 2.4 Plus is designed to work in a wide range of temperatures, but the optimal uses is when the device is used between 10℃ and 50℃ temperatures.

a. Holder light on the IQOS 2.4 PLUS Pocket Charger indicates a Holder malfunction. A slowly pulsing red light while charging means that the Holder battery is reaching the end of its life cycle. 

b. The bottom light on the Pocket Charger Battery Status indicates a Pocket Charger malfunction or device is outside its optimal operating temperature (10°C - 40°C) 

Please, perform a reset of your device and make sure it is in the optimal temperature range.

Still no luck? Please, contact our Customer Care through Live Chat available on this page or Social Media channels Facebook and Twitter.
You can also email us: [email protected] or get in touch by phone: 900 152 015 (toll free number, M-F from 9am to 9pm, Weekends from 9am to 6pm - 1 hour less in Canary Islands) or ask for assistance at the nearest IQOS partner store.

The red light, blinking or steady, on your Holder may indicate that:
- Holder is not charged
- Device is outside its optimal operating temperature (10°C - 40°C) 
- You pressed on the Holder button during usage
- Holder malfunction
To resolve the issue, you may try the following:

a. Check that the IQOS 2.4 Plus Pocket Charger is switched ON and has enough power
b. Place the Holder in the Pocket Charger and wait until it is fully charged (up to 4 minutes)
c. Ensure your Holder’s electric contact is clean
d. If none of the above works, perform a reset of your device
e. Still no luck? Please, contact our Customer Care through Live Chat available on this page, Social Media channels Facebook and Twitter;
Email: [email protected] or phone: 900 152 015 (toll free number, M-F from 9am to 9pm, Weekends from 9am to 6pm - 1 hour less in Canary Islands) or ask for assistance at the nearest IQOS partner store.

Holder vibrations are activated in the following situations:
- At the start of heating (once you press the Holder Button to start) 
- When it is nearly finished (30 seconds prior the end)  

You can easily do a reset of your IQOS 2.4 Plus device by simultaneously pressing and then releasing the Bluetooth and Power Buttons until all lights briefly blink.

The IQOS device does not require a full charge to work. If the IQOS 2.4 Plus Pocket Charger is fully charged you may use the holder for up to 20 times.

It takes approximately 90 minutes to fully charge the IQOS 2.4 Plus Pocket Charger from an electrical outlet. Only charge IQOS 2.4 Plus device using the supplied AC Power Adaptor and USB cable.

You can easily check the charge level by following these simple steps: 

1. Press for 1 second the ON/OFF button 
2. The LEDs will turn on and indicate the level of charge:
- 1 LED = low charge level
- 4 LEDs = device is fully charged