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Care you can count on.
Privileges to inspire you

We’re by your side as you take the next step on your journey with IQOS

Referrals

Refer your friends or ask for referrals.

Enjoy Benefits

Get special rewards and benefits

Get support

Care you can count on

Referrals

Enjoy Benefits

Get support

Create an IQOS account, register your device, unlock your extended care and support

Discover more
Connect to world of IQOS for a personalized experience
Link your device
Dos usuarios de IQOS sosteniendo sus dispositivos ILUMA

Referrals

The future you want with the people you love.

Refer a friend

Help an adult smoker friend to change into a better alternative with IQOS ILUMA.

Ask a friend for referral

Discover how to ask for a referral code to an IQOS user friend and get 10€ discount* in your fist device.

*Valid only in Peninsula and Balearic Islands for IQOS new users. The discount will apply to the Selling Price of the first IQOS ILUMA device added to the cart. Not cumulative to other existing promotions. Subject to terms and conditions.

Usuaria de IQOS mirando por la ventana junto a su ILUMA PRIME
Get more from IQOS

Enjoy privileges

Be welcomed into a world of exclusive offers, inspiring ideas and unforgettable experiences, made to inspire you.

Rewards and privileges

Enjoy special offers on your favourite products, voucher for referring a friend* to IQOS and more.

Unforgettable experiences

Feel the joy of belonging to the IQOS CLUB member’s community with invitations to exclusive events, priority access to venues, competition to win prizes and more.

Join IQOS CLUB today and discover just how rewarding being an IQOS CLUB member can be.

Join IQOS CLUB

*Adult who would otherwise continue to smoke or use other nicotine products.
Usuaria de IQOS sosteniendo su IQOS ILUMA y junto a unas bolsas
Help when you need it

Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Your personal coach*

Enjoy one-to-one support as you get set up with your device with your personal IQOS coach.

Troubleshooting*

Online troubleshooting tools for you to fast-track fixing your device.

See support services

*Services available upon device registration. Terms and conditions apply.

Got a question?
Find the answers in our FAQs

See FAQs

Something we haven’t covered?

We count with several customer care channels.

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Live chat

Chat with our IQOS experts in real time. 

Available every day from 9AM to 9PM (1h less in Canary Islands) 

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Facebook us

Send us your questions and
we will get back to you.

Available every day from 9AM to 9PM (1h less in Canary Islands) 

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Send us a tweet

Our Twitter account is
always available for you.

Available every day from 9AM to 9PM (1h less in Canary Islands) 

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Email us

We will get back to you
as soon as possible.

Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands) 

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Give us a call

An IQOS coach is waiting to give you the answers you need.

Available Monday through Friday from 9AM to 9PM and weekends from 9AM to 6PM (1h less in Canary Islands)

Service not available in the Canary Islands on Sundays