NEWS
IQOS 2.4 and IQOS 2.4 PLUS white kits

With the Renewal Plan, we change your old IQOS 2.4 for the new 2.4 PLUS

If you are a registered IQOS user and own an IQOS 2.4, don’t miss this great opportunity offered to you by IQOS: the IQOS 2.4 Renewal Plan. Let us explain what it is, what the requirements are to take part and the advantages.

What is the IQOS 2.4 Renewal Plan?

THE IQOS 2.4 RENEWAL PLAN is a campaign whereby we will replace all older IQOS 2.4 devices registered in the IQOS consumer database with an updated model (the IQOS 2.4 PLUS) free of charge.

Requirements to adhere to the campaign

  • You must have purchased an IQOS 2.4 on the Spanish market (Peninsula and Balearic Islands).
  • You must be registered in the IQOS consumer database with an active IQOS 2.4 (device and charger) with a postcode (peninsular Spain and Balearic Islands) or must be able to provide an address with a postcode in peninsular Spain or the Balearic Islands.
  • You will need to return your old IQOS 2.4 (device and charger) when the new IQOS 2.4 PLUS device is delivered.

If you meet these requirements, you can make the most of this opportunity and switch to a more advanced device completely free of charge and, moreover, with a new two-year warranty.

Why upgrade your device? IQOS 2.4 PLUS’ features

  • 35% quicker charging: The IQOS 2.4 PLUS charges more quickly than its predecessor, reducing the time from 6 to just 4 minutes.
  • Brighter status light: the lights of IQOS 2.4 PLUS, both device and charger, are brighter so that you can easily see your battery status and notifications.
  • Warnings with vibration: the IQOS 2.4 PLUS device vibrates when it is ready to use and when it is about to run out.

How to take part in the 2.4 Renewal Plan

Starting 16 October, if you are a registered IQOS user, you will receive an e-mail and/or SMS text message with a promotional code and a link taking you directly to the programme page. The process is very simple:

  1. Visit the web page through the SMS or e-mail link.
  2. Select your preferred IQOS 2.4 PLUS kit (white or navy blue) and add it to the basket.
  3. Log in with your credentials or, if you do not yet have an account, register as a new user on the website.
  4. Use the promotional code you have received by e-mail or SMS.
  5. Choose your preferred delivery method: to your home or an authorised store.
  6. Within 7 days, you will receive an SMS and e-mail giving you details of the delivery.

You have until 20 December to make the most of this campaign and update your 2.4 device free of charge, at the same time as renewing the warranty for another two years.

Don’t know if your IQOS is the 2.4?

If you are not sure if your device effectively is an IQOS 2.4, below are the characteristics you need to check to see if your device is an IQOS 2.4 or not; examine:

  • The pocket charger:
    • It has green battery lights on the side.
    • It has a button on the side to activate the “pyrolysis”.
  • The device:
    • The on button is green and round.
    • The on button is the same colour as the device.

IQOS 2.4 lights and buttons explanation

If in doubt, we can help you

Remember that if you have any doubt, you can always contact us through the following channels, where an IQOS expert can clarify any doubt you may have:

 

FAQs 2.4 Renewal Plan

  1. Can I exchange more than one device?
  2. I have an IQOS 2.4 PLUS, can I adhere to the campaign?
  3. I have placed my order but I need to change the delivery address. Is this possible?
  4. Can I change the colour of my IQOS?
  5. I have an IQOS 2.4 purchased on a different country, am I eligible?
  6. I only have the 2.4 device or pocket charger to return. Can I adhere to the campaign?
  7. Do I need to return the complete kit?
  8. My IQOS is broken, can I adhere to the campaign?

1. Can I exchange more than one device?

Yes, you can exchange all the IQOS 2.4 devices registered and, in your possession, (i.e. you are able to return). Replacement will need to be requested through separate orders: one at a time.

2. I have an IQOS 2.4 PLUS, can I adhere to the campaign?

No, we are sorry, but this campaign is only valid for upgrading the IQOS 2.4 model.

3. I have placed my order, but I need to change the delivery address. Is this possible?

Once the order has been placed, within 24 hours, you will receive an e-mail and SMS text message informing you of the date of delivery and notifying you that you have until 23:59 of that day to change the delivery. You can always change the address for a different address in the same area, i.e., as a rule, when the postal code is the same as the one in the previous address.

4. Can I change the colour of my IQOS?

Yes, you can choose the colour you like when entering your code.

5. I have an IQOS 2.4 purchased on a different country, am I eligible?

No, the campaign applies to devices purchased in Spain and registered in the IQOS Spain database only.

6. I only have the 2.4 device or pocket charger to return. Can I adhere to the campaign?

No, we regret to say that you cannot. In order to exchange your IQOS, you will need to return both the old device and pocket charger.

7. Do I need to return the complete kit?

Only the device and charger. You do not need to return the cables and cleaner nor the box.

8. My IQOS is broken, can I adhere to the campaign?

Yes, as long as you are physically in possession of it and can return the two parts, we can exchange it through the Renewal Plan.

 

This product is not risk free. This product is intended for adult use only.