English

International Assistance Service

Care where you are.

A gold IQOS DUO device on an orange copybook A gold IQOS DUO device on an orange copybook

Something we haven’t covered?

There are several ways you can reach us.

coach icon

Live chat

Chat with our IQOS experts in real time. 

Available every day from 9AM to 9PM (1h less in Canary Islands)

facebook icon

Facebook us

Send us your questions and we will get back to you.

Available every day from 9AM to 9PM (1h less in Canary Islands)

twitter icon

Send us a tweet

Our Twitter account is always available for you.

Available every day from 9AM to 9PM (1h less in Canary Islands)

contact icon

Email us

We will get back to you as soon as possible.

Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands)

icons-48-contact-light-theme

Give us a ring

An IQOS coach is waiting to give you the answers you need.

Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands)