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Peninsula and Balearic Islands
Canary Islands

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A real alternative to smoking
Discover heated tobacco
What is IQOS?
What is IQOS?
Real tobacco, real progress
Key reasons to switch
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Supported steps of progress
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Care you can count on
Care and privileges
Peninsula and Balearic Islands
Canary Islands

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Your personal IQOS advisor
A helping hand in getting to know IQOS.



A little help to get you started
Discover the difference our team of IQOS Advisors can make as you switch to IQOS. From sharing tips to help you get started with your new device, to being on hand to answer your questions, your IQOS Advisors is here to guide you and help you take the next step on your switching journey.


Our personal coaches have worked with thousands of smokers just like you. Their one-to-one service has helped lots of adults to switch to a better alternative to continuing to smoke with IQOS.
Ready to make the switch?


Something we haven’t covered?
We count with several customer care channels.
Chat with our IQOS experts in real time.
Available every day from 9AM to 9PM (1h less in Canary Islands)
Send us your questions and
we will get back to you.
Available every day from 9AM to 9PM (1h less in Canary Islands)
Send us a tweet
Our Twitter account is always
available for you.
Available every day from 9AM to 9PM (1h less in Canary Islands)
Email us
We will get back to you
as soon as possible.
Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands)

An IQOS coach is waiting to give you the answers you need.
Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands)