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Personal IQOS advisor

A helping hand in getting to know IQOS

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Remember you won’t be alone. Your IQOS Advisor will be in touch to help you get started. All it takes is a click.

Click for a personal assistance
Got a question?
Find the answer in our FAQs
See FAQs

Something we haven’t covered?

There are several ways you can reach us.

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Live chat

Chat with our IQOS experts in real time. 

Available every day from 9AM to 9PM (1h less in Canary Islands)

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Facebook us

Send us your questions and
we will get back to you.

Available every day from 9AM to 9PM (1h less in Canary Islands)

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Send us a tweet

Our Twitter account is always
available for you.

Available every day from 9AM to 9PM (1h less in Canary Islands)

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Email us

We will get back to you
as soon as possible.

Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands)

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Give us a ring

An IQOS coach is waiting to give you the answers you need.

Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands)