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Your personal IQOS advisor

A helping hand in getting to know IQOS.

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Two people holding mobile phones sit at a table; one also holds a jade blue IQOS ILUMA PRIME device.
Two people holding mobile phones sit at a table; one also holds a jade blue IQOS ILUMA PRIME device.
The proof is in the numbers

Our personal coaches have worked with thousands of smokers just like you. Their one-to-one service has helped lots of adults to switch to a better alternative to continuing to smoke with IQOS. 

Ready to make the switch?

Remember you won’t be alone. Your IQOS Advisor will be in touch to help you get started. All it takes is a click.
Personal assistance

Something we haven’t covered?

We count with several customer care channels.

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Live chat

Chat with our IQOS experts in real time. 

Available every day from 9AM to 9PM (1h less in Canary Islands) 

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Facebook us

Send us your questions and
we will get back to you.

Available every day from 9AM to 9PM (1h less in Canary Islands)

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Send us a tweet

Our Twitter account is always
available for you.

Available every day from 9AM to 9PM (1h less in Canary Islands)

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Email us

We will get back to you
as soon as possible.

Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands)

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Give us a call

An IQOS coach is waiting to give you the answers you need.

Available Monday through Friday from 9AM to 9PM and weekends from 9AM to 6PM (1h less in Canary Islands)

Service not available in the Canary Islands on Sundays