English

Your first steps with IQOS ILUMA ONE

Get started with your new IQOS ILUMA ONE with a few easy steps
  1. Tap the button on your IQOS ILUMA ONE to check your battery level. If the level is low then charge the device with the power adaptor that comes together with the device. If the battery is completely discharged, it can take up to 90 minutes.
  2. By pressing the button for four seconds you can turn the device ON/OFF.
  3. Slide the cap to open and gently insert a heated tobacco stick to the line on filter with filter facing outside as seen in the video. Press the button for at least 1 second until IQOS ILUMA ONE vibrates and Status Light(s) pulse(s). Keep the heated tobacco stick in position during the preheating. Start using once IQOS ILUMA ONE vibrates and Status lights stay fixed.
  4. When you feel another vibration and only one Light pulsing white, your IQOS time is nearly up (30 sec or 2 puffs remaining). Slide to close the cap.
    Good to know
    - During use, the experience will stop if the heated tobacco stick is removed from your IQOS ILUMA ONE.
    - The IQOS ILUMA ONE will stop if the ambiant temperature is out of range (0℃⁓40℃). If so, all lights blink twice in white and then switch off. If the ambient temperature is low, try warming the device in your hand for at least a minute.
Charging your IQOS ILUMA ONE
  1. Tap the button on your IQOS ILUMA ONE to check the battery level. If the bottom of the light strip blinks yellow, this means the battery is low on charge. 
  2. Charge the IQOS ILUMA ONE with the power adaptor that comes together with the device. For a full charge, plug the device for at least 75 minutes. When full, all lights will stay solid white and then turn off.

IQOS ILUMA ONE usage tips

Inserting heated tobacco sticks

Make sure you only use heated tobacco sticks with your IQOS ILUMA ONE. They are single use so ensure you do not reinsert a used one. 

Keeping battery power

Charging your IQOS ILUMA ONE on a daily basis is the best way to ensure you're never without your IQOS. Always charge the IQOS ILUMA ONE with the manufacturer-approved power adaptor.

IQOS app interface

You can customise your experience with the IQOS app. Get notifications, tips and tutorials too.

IQOS ILUMA is designed exclusively to be used with the new generation of heated tobacco with the new SMARTCORE technology.
Do not ingest or disassemble the heated tobacco sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.
See important information.

IQOS ILUMA ONE User Guide

Our IQOS ILUMA ONE User Guide will let you deep dive into how your device works and how to use it.

Download

Something we haven’t covered?

We count with several customer care channels.

coach icon

Live chat

Chat with our IQOS experts in real time. 

Available every day from 9AM to 9PM (1h less in Canary Islands) 

facebook icon

Facebook

Send us your questions and
we will get back to you.

Available every day from 9AM to 9PM (1h less in Canary Islands)

twitter icon

Send us a tweet

Our Twitter account is always
available for you.

Available every day from 9AM to 9PM (1h less in Canary Islands)

mail icon

Email us

We will get back to you
as soon as possible.

Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands)

icons-64-contact-light-theme@3x

Give us a ring

An IQOS coach is waiting to give you the answers you need.

Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands)