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Peninsula and Balearic Islands
Canary Islands

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Upgrade to IQOS ILUMA

A real alternative to smoking
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What is IQOS?
What is IQOS?
Real tobacco, real progress
Key reasons to switch
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Supported steps of progress
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Peninsula and Balearic Islands
Canary Islands

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IQOS Warranty
- SMARTCORE INDUCTION SYSTEM™
- IQOS ILUMA devices: answers to Frequently Asked Questions
- Get to know your IQOS ILUMA PRIME device
- Heated tobacco sticks with SMARTCORE technology: answers to Frequently Asked Questions
- IQOS ILUMA Accessories: answers to Frequently Asked Questions
- IQOS Club
- REFER A FRIEND program
- IQOS Trade in Program
- Heat Control Technology
- IQOS Devices - all the information
- How to Clean IQOS
- IQOS 2.4 PLUS Device
- IQOS 3 Device
- IQOS 3 MULTI Device
- IQOS 3 DUO Device
- IQOS Conversion Support
- IQOS Warranty
- IQOS Returns & Refund
- IQOS Orders & Commercial
- IQOS Account Registration
- Iqos Boutique Services
- FDA authorization for IQOS
If I have any questions, who should I contact?
For any assistance, please, contact our Customer Care:
By phone: 900 15 20 15 - Monday to Friday from 9:00 am to 9:00pm. Weekends from 9:00am to 6:00pm (1 hour less in Canary Islands).
By email: [email protected]
Other channels: Twitter @iqos_support_es Facebook @iqos.es
How can I claim the warranty?
Our Customer Care team is at your service:
By phone: 900 15 20 15 (toll free number), Monday to Friday from 9:00 am to 9:00pm. Weekends from 9:00am to 6:00pm (1 hour less in Canary Islands).
By email: [email protected]
Other channels: Twitter @iqos_support_es Facebook @iqos.es
How long does my warranty last?
IQOS devices have a three-year warranty period, which includes replacement service.
Does my IQOS have a warranty?
Yes, your IQOS device has warranty.
If I have any questions, who should I contact?
For any assistance, please, contact our Customer Care:
By phone: 900 15 20 15 - Monday to Friday from 9:00 am to 9:00pm. Weekends from 9:00am to 6:00pm (1 hour less in Canary Islands).
By email: [email protected]
Other channels: Twitter @iqos_support_es Facebook @iqos.es
How can I claim the warranty?
Our Customer Care team is at your service:
By phone: 900 15 20 15 (toll free number), Monday to Friday from 9:00 am to 9:00pm. Weekends from 9:00am to 6:00pm (1 hour less in Canary Islands).
By email: [email protected]
Other channels: Twitter @iqos_support_es Facebook @iqos.es
How long does my warranty last?
IQOS devices have a three-year warranty period, which includes replacement service.
Does my IQOS have a warranty?
Yes, your IQOS device has warranty.