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IQOS Conversion Support
I'm not sure if IQOS is for me. Can I try it before I buy it?
Yes, you can request your free loan up to 14 days here.
Who can enroll in this program?
To join, you must be an adult smoker or adult IQOS user.
How can I enroll in the IQOS personalised assistance program?
Contact our Customer Care through Live Chat available on this page, Social Media channels Facebook and Twitter; Email: [email protected] or phone: 900 152 015 (toll free number, M-F from 9am to 9pm, Weekends from 9am to 6pm - 1 hour less in Canary Islands) or ask for assistance at the nearest IQOS partner store.
I’m new to IQOS. Can I get help?
We know that some adult smokers find it challenging to convert to IQOS. That is why we encourage adult IQOS users to join our complimentary Virtual IQOS coach program.
Virtual IQOS coach, your personal IQOS expert, will be by your side to answer your questions via phone, email, instant messaging or video calls ― whichever you prefer.
How does this program help? Our highly trained Virtual IQOS coaches can explain you how to clean your device, provide tips about IQOS whenever you need it, will accompany you every step of the journey.
I'm not sure if IQOS is for me. Can I try it before I buy it?
Yes, you can request your free loan up to 14 days here.
Who can enroll in this program?
To join, you must be an adult smoker or adult IQOS user.
How can I enroll in the IQOS personalised assistance program?
Contact our Customer Care through Live Chat available on this page, Social Media channels Facebook and Twitter; Email: [email protected] or phone: 900 152 015 (toll free number, M-F from 9am to 9pm, Weekends from 9am to 6pm - 1 hour less in Canary Islands) or ask for assistance at the nearest IQOS partner store.
I’m new to IQOS. Can I get help?
We know that some adult smokers find it challenging to convert to IQOS. That is why we encourage adult IQOS users to join our complimentary Virtual IQOS coach program.
Virtual IQOS coach, your personal IQOS expert, will be by your side to answer your questions via phone, email, instant messaging or video calls ― whichever you prefer.
How does this program help? Our highly trained Virtual IQOS coaches can explain you how to clean your device, provide tips about IQOS whenever you need it, will accompany you every step of the journey.