Call & Collect

This service is designed for IQOS users who are already familiar with the product and who want to find out what's new with IQOS, such as limited editions or new releases, purchasing a new device or personalizing their device easily and without waiting.

If this is you, you can access the Boutique IQOS Madrid by calling +34 689 505 812, and the Boutique IQOS Barcelona by calling +34 696 043 775 where a personal assistant will advise you and help you to prepare your order simply and in just a few minutes. Within approximately one (1) hour, your order will be ready and you will receive an SMS with confirmation that you can now go to the Boutique to complete your purchase and collect it.

This gives you the best experience without waiting. Remember to bring some ID so that we can verify your identity and hand over your order.

Personal Shopper

This service is designed for adult smokers who want to visit our IQOS Boutique in person and get tailored advice without waiting.

If this is you, you can access it by calling +34 689 505 812 for Boutique IQOS Madrid and +34 696 043 775 for Boutique IQOS Barcelona and making an appointment with one of our specialists. Our staff will be happy to answer all your questions and concerns one-on-one and to advise you so that you can enjoy the full IQOS experience.

Home Delivery Service

Do you live or work near the IQOS Boutique but you're too busy to come in person for a new device or to customize your existing one?

If this is you, you can access the Boutique IQOS Madrid by calling +34 689 505 812, and the Boutique IQOS Barcelona by calling +34 696 043 775, where a personal assistant will advise you and help you to prepare your order simply and in just a few minutes. Within approximately twenty (20) minutes, your order will be ready and one of our specialists will bring it to the address you have provided us, meaning that you can complete the purchase without leaving home! Remember that you can easily pay for it by card. This gives you the best experience without waiting.

Remember to have to hand some ID so that we can verify your identity and give you your order.

Free parking (available only in Boutique IQOS Madrid

To offer you a better experience, we’re giving you an hour of free parking in the Plaza de Colón s/n car park.

You can make use of this service whenever you are making a purchase or requesting a change of device. Just ask our staff for a validation ticket and you'll be able to exchange it at the car park when you go to pick up your vehicle.

We have designed some exclusive services to bring IQOS closer to our adult smoking consumers, making a world without smoke ever more accessible.

They will be available at the IQOS Boutique at c/Serrano 36 in Madrid.

They are available to all adult smokers who want to discover the IQOS device, purchase a new device, customise it, access limited editions and new releases, whether or not they are already customers.

No. You do not need to be registered.

Call & Collect

This service is designed for IQOS users who are already familiar with the product and who want to find out what's new with IQOS, such as limited editions or new releases, purchasing a new device or personalising their device easily and without waiting.

If this is you, you can access the Boutique by calling +34 689 505 812, where a personal assistant will advise you and help you to prepare your order simply and in just a few minutes. Within approximately one (1) hour, your order will be ready and you will receive an SMS with confirmation that you can now go to the Boutique to complete your purchase and collect it.

This gives you the best experience without waiting.

Remember to bring some ID so that we can verify your identity and hand over your order.

Personal Shopper

This service is designed for adult smokers who want to visit our IQOS Boutique in person and get tailored advice without waiting.

If this is you, you can access it by calling +34 689 505 812 and making an appointment with one of our specialists. Our staff will be happy to answer all your questions and concerns one-on-one and to advise you so that you can enjoy the full IQOS experience.

Home Delivery Service

Do you live or work near the IQOS Boutique but you're too busy to come in person for a new device or to customise your existing one?

If this is you, you can access the Boutique by calling +34 689 505 812, where a personal assistant will advise you and help you to prepare your order simply and in just a few minutes. Within approximately twenty (20) minutes, your order will be ready and one of our specialists will bring it to the address you have provided us, meaning that you can complete the purchase without leaving home! Remember that you can easily pay for it by card. This gives you the best experience without waiting.

Remember to have to hand some ID so that we can verify your identity and give you your order.

Check this map to see if this service is available to you:

Free parking

To offer you a better experience, we’re giving you an hour of free parking in the Plaza de Colón s/n car park.

You can make use of this service whenever you are making a purchase or requesting a change of device. Just ask our staff for a validation ticket and you'll be able to exchange it at the car park when you go to pick up your vehicle.

They will be available at the IQOS Boutique at c/Serrano 36 in Madridand in theBoutique in Rambla Cataluña, 67 in Barcelona.