Explore products and buy

Next level innovation
Discover technology
Peninsula and Balearic Islands
Canary Islands

Ready for the next level?
Upgrade to IQOS ILUMA

A real alternative to smoking
Discover heated tobacco
What is IQOS?
What is IQOS?
Real tobacco, real progress
Key reasons to switch
Discover the science

Supported steps of progress
Discover more
Care you can count on
Care and privileges
Peninsula and Balearic Islands
Canary Islands

Upgrade with Renew Plan
Discover more
Care you can count on.Privileges to inspire you
We’re by your side as you take the next step on your journey with IQOS
Try
Try IQOS your way
Get support
Care you can count on
Enjoy privileges
Made to inspire you
Try
Get support
Enjoy privileges

Try
Request your free trial, with the support of an IQOS personal advisor.
Try an IQOS device at home for 14 days and discover the taste of real tobacco heated, not burned.
Our experts are on hand to walk you through the basics and get you started on your IQOS journey.

Experiences are better shared
With our Referral program when you recommend IQOS to an adult friend*, you can both be rewarded.
*Adult smokers who would otherwise continue to smoke or use other nicotine products.

Get support
Get all-round support from the moment you choose IQOS.
How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
Enjoy one-to-one support as you get set up with your device with your personal IQOS coach.
Online troubleshooting tools for you to fast-track fixing your device.

Enjoy privileges
Be welcomed into a world of exclusive offers, inspiring ideas and unforgettable experiences, made to inspire you.
Enjoy special offers on your favourite products, voucher for referring a friend* to IQOS and more.
Feel the joy of belonging to the IQOS CLUB member’s community with invitations to exclusive events, priority access to venues, competition to win prizes and more.
Join IQOS CLUB today and discover just how rewarding being an IQOS CLUB member can be.
Got a question?Find the answers in our FAQs
Something we haven’t covered?
We count with several customer care channels.
Live chat
Chat with our IQOS experts in real time.
Available every day from 9AM to 9PM (1h less in Canary Islands)
Facebook us
Send us your questions and
we will get back to you.
Available every day from 9AM to 9PM (1h less in Canary Islands)
Send us a tweet
Our Twitter account is
always available for you.
Available every day from 9AM to 9PM (1h less in Canary Islands)
Email us
We will get back to you
as soon as possible.
Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands)
Give us a ring
An IQOS coach is waiting to give you the answers you need.
Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands)