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Care you can count on.
Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

Try

Try IQOS your way

Get support

Care you can count on

Enjoy privileges

Made to inspire you

Try

Get support

Enjoy privileges

Create an IQOS account, register your device and unlock your extended care

Discover more
Connect to world of IQOS for a personalized experience
Link your device
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Take the first step

Try

Request your free trial, with the support of an IQOS personal advisor.

Try IQOS at home

For 14 days.

Discover IQOS in-store

Our advisors are available to guide you through the first steps of your switch to IQOS.

Share your experience

When you recommend IQOS to an adult smoker friend * in addition to being part of our community, both of you will get access to exclusive benefits.

Refer a friend

*Adult smokers who would otherwise continue to smoke or use other nicotine products.

Man with phone in one hand, IQOS device in the other who is following IQOS guidelines
Help when you need it

Get support

Whether you’re happy to help yourself or need an IQOS advisor, we are here to support you.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your IQOS experience.

Your personal IQOS advisor*

Get personalized support to get you started and discover everything about your device, with your personal IQOS advisor.

Troubleshooting

Online troubleshooting tools for you to fast-track fixing your device.

*Services available upon device registration. Terms and conditions apply.
See all services

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Get more from IQOS

Enjoy privileges

Be welcomed into a world of personalized offers and exclusive benefits, made specially for you.

Rewards and privileges

Enjoy special offers on IQOS products, earn IQOS points by referring an adult smoker friend* and much more.

Unforgettable experiences

Being a member of the IQOS community will give you access to events, exclusive spaces and experiences and much more.

Inspiration for you

Unique and exclusive content design for you.

Very soon you will discover IQOS CLUB

Refer a friend

Invite an adult smoker friend* and get exclusive benefits for both of you.

*Adult who would otherwise continue to smoke or use other nicotine products.
Send an invite

Got a question?
Find the answer in our FAQs

FAQs

Something we haven’t covered?

There are several ways you can reach us.

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Live chat

Chat with our IQOS experts in real time. 

Available every day from 9AM to 9PM (1h less in Canary Islands) 

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Facebook

Send us your questions and
we will get back to you.

Available every day from 9AM to 9PM (1h less in Canary Islands) 

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Send us a tweet

Our Twitter account is always
available for you.

Available every day from 9AM to 9PM (1h less in Canary Islands) 

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Email us

We will get back to you
as soon as possible.

Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands) 

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Give us a ring

An IQOS coach is waiting to give you the answers you need.

Available Mondays to Fridays from 9AM to 9PM and Weekends from 9AM to 6PM (1h less in Canary Islands)