SMARTCORE technology for heated tobacco sticks

Heated tobacco sticks with SMARTCORE technology: Answers to FAQs

How do I dispose of heated tobacco sticks with SMARTCORE technology?

When you’ve enjoyed your tobacco experience, dispose of the sticks immediately according to your local waste disposal regulations.

IQOS ILUMA™ is designed to be used only with the heated tobacco sticks with SMARTCORE induction technology. Do not use IQOS ILUMA™ and SMARTCORE sticks with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble the SMARTCORE sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children and pets. More information at iqos.com.

Can I use heated tobacco sticks with SMARTCORE technology with any type of IQOS ILUMA device?

Yes, you can. Heated tobacco sticks with SMARTCORE technology are compatible with any type of IQOS ILUMA. But don’t use them with previous IQOS generations, because you may damage your device.

What happens if I try to insert a heated tobacco stick with SMARTCORE technology into an IQOS 3 DUO or another device with a blade?

Heated tobacco sticks with SMARTCORE technology are designed to be used only with IQOS ILUMA, so don’t try and use heated tobacco sticks with SMARTCORE technology with blade IQOS devices because it might get damaged. That’s because the new SMARTCORE INDUCTION SYSTEM™ has no blade in the holder. Instead, a metal heating element sits inside the heated tobacco stick with SMARTCORE technology. You will not be able to enjoy heated tobacco stick with SMARTCORE technology with IQOS 3 DUO blade technology.

What happens if I try to use a heated tobacco sticks with HEATCONTROL technology in an IQOS ILUMA device?

Actually, nothing. The device simply won’t start. It’s designed to start only when it detects that a heated tobacco stick with SMARTCORE technology has been inserted into it.

What’s the correct way to insert a heated tobacco stick with SMARTCORE technology?

It’s nice and easy. Insert your heated tobacco stick with SMARTCORE technology into the IQOS ILUMA holder, making sure the heated tobacco stick with SMARTCORE technology logo is face up. If correctly inserted, the logo will remain visible when you push down gently. And you’re ready to enjoy an elevated tobacco experience.

How do I tell the difference between used and unused heated tobacco sticks with SMARTCORE technology?

Used tobacco sticks have two indicators that tell you if they’ve been used. The paper around the filter is slightly creased, and there will be a slight tobacco vapor stain on the paper. We recommend you dispose of the stick immediately after use to avoid any confusion. Another way to avoid reusing a SMARTCORE INDUCTION tobacco stick is by placing it back in the pack upside-down. When you select your SMARTCORE INDUCTION tobacco stick check that the wavy line is visible.

Why doesn’t my IQOS ILUMA start when I insert a heated tobacco sticks with HEATCONTROL technology?

It won’t start because the IQOS ILUMA is designed to be used only with the brand new, fully sealed heated tobacco sticks with SMARTCORE technology. Its innovative SMARTCORE INDUCTION SYSTEM™ heats the tobacco from within the heated tobacco sticks with SMARTCORE technology, instead of burning it, for an altogether better, cleaner and more pleasurable experience. And do remember that heated tobacco sticks with SMARTCORE technology won't work with previous IQOS generations and may cause damage to your device.