Keep IQOS away from water, direct sunlight and/or heat.
Do not expose your IQOS device to extreme temperatures, as the battery or electronics may be damaged or significantly deteriorated.

If your IQOS device is not working, simply perform a reset. How to reset my device?
Still no luck? Please, contact our Customer Care through Live Chat available on this page, Social Media channels Facebook and Twitter;
Email: [email protected] or phone: 900 152 015 (toll free number, M-F from 9am to 9pm, Weekends from 9am to 6pm - 1 hour less in Canary Islands) or ask for assistance at the nearest IQOS partner store.

IQOS Holder and Pocket Charger are designed to be safe, as electronic devices, when used in accordance with the instructions in the User Guide.  
They both comply with the EU consumer electronic safety requirements indicated by the “CE" (European Conformity) symbols on the packaging.
For more information, please refer to the user's guide in your kit box or in the get support section.